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Email customer satisfaction

surveys - which get results

Get instant feedback on how you're doing

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Never lose another
customer again

Find out how in 90 seconds -->

Experience Customer Thermometer for yourself in the next 2 minutes.

Enter your email address and we’ll send you a sample Thermometer email survey. Don’t forget to click a response when it arrives.

(every element you’ll see in the email is customisable)

Everyone has time for a 1-click customer satisfaction survey

  • You choose - We send OR you send

    Send your own branded email surveys or embed our buttons into your own emails coming from Zendesk, Desk, Outlook, MailChimp and more.

  • Respect your customers’ time

    Let your customers rate you by clicking a single button directly from the email. The days of 20 questions are over.

  • Let them respond on any device

    If it carries email, Customer Thermometer works on it. iPhone, Android, tablet, PC…

Their click takes recipients to your branded thank you pages

  • Ask for a comment (optional)

    Your recipients can also leave additional comments. This is optional – you can just say thanks.

  • Customize your page

    Brand your thank you pages & link to your social media outposts too.

  • Add an ad

    Promote your latest offer, content or campaign and add a trackable hyperlink.

Example customer satisfaction survey landing page

Real time, identifiable, non-intrusive customer feedback

Customer satisfaction survey reporting
  • No more anonymous feedback

    Respond to individuals and take appropriate action.

    If there’s a problem, intercept it early. 

  • Monitor Net Promoter Score™

    Measure NPS™ and see exactly who is happy or disappointed


  • Branded, customizable and simple

    No coding and no designers required. Customize your email to suit your brand in under 5 minutes

  • Industry leading response rates

    Traditional customer satisfaction survey average response rates have been quoted as low as 5%. The simplicity of our survey means you get more responses in today’s mobile world. 

“Your most unhappy customers are your greatest source of learning”

Bill Gates

Customer satisfaction survey response rate

The Customer Thermometer web application
is a trusted site, protected by Comodo positive SSL.

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Like what you see?

Spend a couple of minutes taking the tour and find out how it could change your business.

© 2014 Customer Thermometer LLP - THE customer satisfaction survey.