Congratulations, you’ve just found the only customer satisfaction survey tool people enjoy responding to. Our response rates prove it.
This is Jane. She’s just been sent another 20 question survey.
She is suffering from survey fatigue and is rapidly getting fed up with her supplier.
The supplier is now attempting to decide what “partially dissatisfied with the reception area” actually means, based on a 5% response rate.
The fact you’ve landed on this page means you’re probably looking for a different way… a customer satisfaction survey that respects your customers’ time and a customer satisfaction survey that doesn’t need to ask dozens of questions to ensure a customer is happy.
Want to know what your customers are really feeling about you?
Send them a Customer Thermometer instead.
It’s time to take the pain away from your customers, without losing their valuable feedback.
Your customers get a unique customer satisfaction survey in the form of a traffic light email and click a single button to let you know how they’re feeling.
It takes as long to delete as it does to respond, which is why our response rates are so high.
BOTTLE has used Customer Thermometer since the start of 2012 and it has proved an invaluable tool. Our clients love it (in fact some are now implementing it within their own businesses) and we really value the high response rate.
We are able to track monthly how our clients are feeling about us and respond according to the feedback based in the recommended approach from Customer Thermometer. It’s a fantastic tool and is another way of us being totally accountable for the work we do.”
Claire Cairns, CEO, Bottle PR
Customer Thermometer is easy and quick. Three simple steps:
Simple. But devastatingly effective! Don’t take our word for it though…
Customer Thermometer takes compiling customer feedback to a whole new level, offering an easy and unique way to gather the thoughts of your customers. 9/10.
The highly popular AppStorm review site
The team have used Customer Thermometer for over a year now. We’ve never experienced such response rates from a survey tool before and regularly send blasts of 1000′s to their customers right across the world.
BT (British Telecom) Conferencing Services
Monitor and act on customer feedback in real time
Know exactly who is happy and who is disappointed at a snapshot in time (not at the end of the year).
No more waiting for anonymous feedback. It’s time to respond to individuals and act on customer opinion.
Our reporting area provides you with our Customer Happiness Factor rating, multiple graphical displays and the ability to export to Excel for further analysis and presenting onwards to further delight your boss.