Why our customer satisfaction survey tool actually works!

Traditional methods of carrying out a customer satisfaction survey make it difficult for the customer or client and easy for the supplier. So most customers avoid doing it, and you lose customers without even knowing it.

See if you relate to the diagram below:

The right way to conduct a customer satisfaction survey! - Click to view full size.

Want to know what your customers really think of you? Send them a Customer Thermometer instead.

Your customers get a unique customer satisfaction survey in the form of a traffic light email and click a single button to let you know how they’re feeling.

The customer satisfaction survey which DOESN'T ask 20 questions!

That’s it. Just one click. No more questions and none of those annoying just add a comment boxes. They carry on with their day. You get instant feedback on how they feel and follow up appropriately. Simple! But devastatingly effective.

It’s quick, effective and extremely customer-friendly. It shows your customer how much you value their time and feedback. And since it’s so flexible, you can use it to measure almost anything – from staff satisfaction through to internal customer feedback. It even outputs graphs and KPI’s to help you monitor your results and report on them.

Customer Thermometer is a beautifully designed traffic light email, an email merging system, a customer alert system and a customer satisfaction survey system all rolled into one.

Want more detail?  Use the buttons top left to find out more or watch the demo.