This is Jane. She’s just been sent another 20 question survey.
She is suffering from survey fatigue and is rapidly getting fed up with her supplier.
The supplier is now attempting to decide what “partially dissatisfied with the reception area” actually means, based on a 5% response rate.
Response rates are declining because customers hate filling traditional surveys in – after all, who really has the time?
It’s time to take the pain away from your customers, without losing their valuable feedback.
Why not send Jane our unique email customer satisfaction survey instead?
No coding, no designers required. Create one for your company and send it out in under 10 minutes.
Ask your customers any question you want, and get them to hit a single button in response.
You can customize all of this to suit your brand, your colors, your tone of voice.
Customer Thermometer is easy and quick. Three simple steps:
Monitor and act on customer feedback in real time
Know exactly who is happy and who is disappointed at a snapshot in time (not at the end of the year).
No more waiting for anonymous feedback. It’s time to respond to individuals and act on customer opinion.
Our reporting area provides you with our Customer Happiness Factor rating, multiple graphical displays and the ability to export to Excel for further analysis and presenting onwards to further delight your boss (as well as Jane too).