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1

Slack

Our Slack app posts your feedback directly into a Slack channel. You are able to configure what alerts and comments are posted and for what thermometers. Connecting to your Slack Channel From the top navigation, you’ll find a link to Slack. This will authenticate our Slack app with your Slack account. You can also complete this […]
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Guidance for our original Zendesk write-back

Our Zendesk write-back was upgraded in June 2018. If you began using Zendesk Thermometers before that date, then you will be using the original version of our write-back, as detailed below. However, if you are new to Zendesk Thermometers, please see our latest instructions for Writing back responses into Zendesk. If you would like to switch […]
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Setting up a Pulseway PSA Thermometer

Create your Pulseway PSA Embedded Thermometer Create a new Embedded Thermometer. Choose “Pulseway” from the i) Embedded Thermometer type drop down box: Customize your Thermometer and Landing pages as required. Generate your embed code Once completed, click the “Generate embed code button”: You will see a window popup. Edit the fields shown below as required. […]
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Creating a Zoho Mail Signature Thermometer

Step 1 – create your Zoho Mail signature Thermometer Create a new Embedded Thermometer. Choose “Basic HTML” from the i) Embedded Thermometer type drop down box: [ht_message mstyle=”alert” title=”” show_icon=”true” id=”” class=”” style=”” ]Ensure “Prompt for email address” is enabled.[/ht_message] When you’re happy with your setup – you can then add your Thermometer to your Zoho […]
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Setting up a Kustomer CRM Thermometer

Create your Embedded Thermometer Create a new Embedded Thermometer. Choose “Kustomer” from the i) Embedded Thermometer type drop down box. Next, enter your Kustomer sub-domain name. If your Kustomer URL is https://acmewidgets.kustomerapp.com, Enter acmewidgets in the box: This will allow direct links back to Kustomer conversation threads, from within your Customer Thermometer reporting screens. Customize […]
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Setting up a SolarWinds MSP Manager Thermometer

With the 3.4 release of MSP Manager, notifications are now customizable, allowing Customer Thermometer 1-click surveys to be added. Step 1: Create your Embedded Thermometer [ht_message mstyle=”info” title=”” show_icon=”true” id=”” class=”” style=”” ]A tighter integration with additional features is coming soon.[/ht_message] Create a new Embedded Thermometer. Choose “Basic HTML” from the i) Embedded Thermometer type […]
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Asking multiple questions

Customer Thermometer exists to get you amazing response rates and great feedback from as many customers as possible on a regular basis. When we created our business back in 2010, we had one mission in mind, to combat survey fatigue. Even back then, people were becoming tired of lengthy surveys. Customer Thermometer revolutionised the industry […]
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Privacy and data protection

Customer Thermometer prides itself on its security, privacy and data protection. You can find our security statements here. You can find our privacy policy here. Our statements around GDPR (UK only) are here.
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Setting up an Atera Thermometer

Create your Atera Embedded Thermometer Create a new Embedded Thermometer. Choose “Basic HTML” from the i) Embedded Thermometer type drop down box. Generate your embed code Click the Generate embed code button. You will see a window popup. Add the Atera fields you want to be able to report satisfaction data against: We’ve included some example […]
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Integrating with other systems

Customer Thermometer works as a survey plugin with 40+ different systems and apps. We hear of new systems on an almost daily basis and work hard to ensure customers can use the service, regardless of whether we have a formal integration published. How to tell if Customer Thermometer can work with your system At its […]
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How to Avoid Losing A Major Client

Most, if not all, organizations will have a major customer or two. These are the key accounts that have a significant part to play in your business success; potentially ruining your year (or, at the other end of the spectrum, doubling your sales) with a single snap decision. If you thought that customer satisfaction surveys […]
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Customer Satisfaction Survey Questions and Templates for Retail Businesses

Carrying out retail customer surveys, post-purchase, can provide a wealth of valuable feedback telling you what your customers think about their experience in your store. Surveys can provide valuable feedback on everything including customer service, the products that were purchased, your store layout or maybe other facilities such as the availability of car parking spaces. […]
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How to Create Your Customer Journey Map

Customer journey mapping has become a popular and effective way for brands and businesses to visualize, understand and hopefully improve the experiences of their customers. But many are still discouraged from creating these powerful tools due to perceived complexity. This post aims to dispel those fears and get you started with customer journey mapping. What […]
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24 Outstanding Customer Service Quotes

Businesses today understand that success requires truly exceptional customer service. Poor customer service will result in lost customers, bad press and a bad reputation, which can be difficult to fix. But by providing outstanding customer service you create loyal customers who will likely become brand advocates, telling their friends, family and colleagues how great your […]
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How to Build Customer Loyalty in 2019

Acquiring and retaining customers is ultra-important in the highly competitive ecommerce marketplace. Ecommerce stores and other online enterprises are making significant investment in their customer loyalty and referrals strategies, recognising that existing customers spend much more than new customers and new clients referred by loyal customers have a much higher lifetime value. Brand loyalty fosters […]
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14 Brilliant Customer Service Apps

Providing the very best customer service is what sensible businesses continuously strive for. And since today’s customers are increasingly demanding, communicating via various channels and expecting instant responses, businesses need all the help they can get. Luckily there are a growing number of great customer service apps that help businesses deliver the very best customer […]