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Setting up a Pulseway PSA Thermometer

Create your Pulseway PSA Embedded Thermometer Create a new Embedded Thermometer. Choose “Pulseway” from the i) Embedded Thermometer type drop down box: Customize your Thermometer and Landing pages as required. Generate your embed code Once completed, click the “Generate embed code button”: You will see a window popup. Edit the fields shown below as required. […]

Creating a Zoho Mail Signature Thermometer

Step 1 – create your Zoho Mail signature Thermometer Create a new Embedded Thermometer. Choose “Basic HTML” from the i) Embedded Thermometer type drop down box: [ht_message mstyle=”alert” title=”” show_icon=”true” id=”” class=”” style=”” ]Ensure “Prompt for email address” is enabled.[/ht_message] When you’re happy with your setup – you can then add your Thermometer to your Zoho […]

Setting up a Kustomer CRM Thermometer

Step 1: Create your Embedded Thermometer Create a new Embedded Thermometer. Choose “Kustomer” from the i) Embedded Thermometer type drop down box. Next, enter your Kustomer sub-domain name. If your Kustomer URL is, Enter acmewidgets in the box: This will allow direct links back to Kustomer conversation threads, from within your Customer Thermometer reporting […]

Setting up a SolarWinds MSP Manager Thermometer

With the 3.4 release of MSP Manager, notifications are now customizable, allowing Customer Thermometer 1-click surveys to be added. Step 1: Create your Embedded Thermometer [ht_message mstyle=”info” title=”” show_icon=”true” id=”” class=”” style=”” ]A tighter integration with additional features is coming soon.[/ht_message] Create a new Embedded Thermometer. Choose “Basic HTML” from the i) Embedded Thermometer type […]

Asking multiple questions

Customer Thermometer exists to get you amazing response rates and great feedback from as many customers as possible on a regular basis. When we created our business back in 2010, we had one mission in mind, to combat survey fatigue. Even back then, people were becoming tired of lengthy surveys. Customer Thermometer revolutionised the industry […]

Privacy and data protection

Customer Thermometer prides itself on its security, privacy and data protection. You can find our security statements here. You can find our privacy policy here. Our statements around GDPR (UK only) are here.

Setting up an Atera Thermometer

Create your Atera Embedded Thermometer Create a new Embedded Thermometer. Choose “Basic HTML” from the i) Embedded Thermometer type drop down box. Generate your embed code Click the Generate embed code button. You will see a window popup. Add the Atera fields you want to be able to report satisfaction data against: We’ve included some example […]

Integrating with other systems

Customer Thermometer works as a survey plugin with 40+ different systems and apps. We hear of new systems on an almost daily basis and work hard to ensure customers can use the service, regardless of whether we have a formal integration published. How to tell if Customer Thermometer can work with your system At its […]

Setting up a CodeTwo signature Thermometer

[ht_message mstyle=”info” title=”” show_icon=”true” id=”” class=”” style=”” ]You can insert your feedback buttons into Office365 or Exchange CodeTwo signatures. These instructions show the Office365 setup. Note the HTML code generated by Customer Thermometer will work with your Exchange editor too.[/ht_message] Create your CodeTwo Embedded Thermometer Create a new Embedded Thermometer. Choose “CodeTwo” from the i) […]

Setting up a Freshdesk Thermometer

Create your Freshdesk Embedded Thermometer Create a new Embedded Thermometer. Choose “Freshdesk” from the i) Embedded Thermometer type drop down box. Follow the Embedded Thermometer instructions for more detail on customization. Writing back responses into Freshdesk In order for ratings and comments to appear within your Freshdesk account, configure the following. Firstly, add your Freshdesk […]

Employee survey questions – ideas

Employee survey questions – ideas Employees are busy, time-poor and more demanding than ever. What kind of questions should you be asking in your employee survey to keep on top of how they feel? Many businesses are now employing a large number of millennials (those born between the mid 1980s and early 2000s). A recent […]

How our tech support survey helps this MSP keep its customers

Oxford Mac Solutions, is a UK based MSP (managed services provider) which has been a customer of Customer Thermometer for the last four years. We recently caught up with their CEO, Khalid Mehmood, who talked about his experiences of using the service. What were you using before Customer Thermometer? We were using the native feedback […]

Customer Thermometer launches 1-click ticket ratings for Pulseway PSA

Today, we’re delighted to announce one of our closest and most valuable integrations yet. Pulseway is a mobile-first, real-time remote monitoring and management software provider to MSPs and enterprises around the world. Their Dublin-based team creates software used by more than 4,000 customers, specialising in IT management services. Over the last month, we’ve been working behind the scenes to […]

Personalization holds the key to customer satisfaction for Helix

CSAT case study: Helix Customer Thermometer client Helix is based in New York city, and offers personalized, custom made to order mattresses which are delivered direct to customers’ homes. In order to ascertain the ideal mattress for customers, Helix captures a customer’s data and puts it through a proprietary algorithm to work out the appropriate […]

100 amazing customer experience resources

Looking to turbo-charge your customer experience efforts? Well, we’ve hacked the web so you don’t have to. We keep this list constantly updated too. Here are our top 100 customer experience resources for anyone tasked with improving customer experience, customer service or customer satisfaction. This is what we watch. These are the people we follow. […]

20 quotes on customer feedback

Looking for new and useful quotes on customer feedback for your next presentation or blog post? Customer feedback is taking center stage. Customers have more ways than ever of getting in touch with the businesses that serve them. From social media to email, from feedback software to voice of the customer programs, the amount of […]

5 things Ocado does to encourage and deal with complaints

This post is inspired by Ocado’s excellent complaints handling process. Ocado is one of the world’s most technologically-advanced grocery services, using robotics, AI and more to disrupt the market. They set a high standard for customer service here in the UK. They are the world’s largest dedicated online grocery retailer with over 580,000 active customers […]

2018 online survey trends

Here we present our online survey trends for 2018. 2017 was a rollercoaster year, bringing with it an avalanche of new trends and changes. We believe many of them foreshadow what’s to come this year. Online chatter is noisier than ever, but for CX professionals, getting hold of solid and measurable feedback is still really […]

Survey software dramatically ups customer feedback for Advantage Technologies

Advantage Technologies is an IT Managed Services Provider based in Michigan, USA. The company has more than 600 clients in seven states and has been listed in Inc. Magazine’s Fastest Growing Companies in America for 3 consecutive years. Josh Currier is Advantage Technologies’ Operations Director. We spoke to him about the challenges of running operations across […]