Our mission is to help the world’s most customer-obsessed businesses get actionable feedback on how they are doing.
What we do is highly visual and totally engaging.
We’re like Instagram for feedback.
Need feedback from support tickets? Emails you send? Invoices? Service announcements? Marketing emails? Newsletters? We’ve got you covered.
We do this by partnering with the world’s leading software companies like Salesforce, Microsoft, Google, ServiceNow, MailChimp, Zendesk, Connectwise, Kaseya and Datto. We bring magical feedback functionality to their apps, ensuring customers get the perfect feedback solution.
Why what we do works
Consumers and businesses are time poor and are no longer willing to answer 10+ question surveys, following a simple transaction.
With Customer Thermometer, your customers rate your service and provide feedback from directly within the email or ticket
What if you had an early warning system that would help you identify at risk customers?
What if your surveys weren’t a source of customer boredom but of customer joy?
And help you identify and reward your most customer-enhancing staff?
Are your surveys struggling? Go from this…
To this:
The market leader in engaging feedback
We have a unique set of features, reports and options to keep you at the forefront of your customer experience.
Customer Thermometer is headquartered in Brighton
2011
Founded 2011
15,000+
15,000+ users
5m+
surveys sent per year
200+
Across 200+ countries
Literally magical customer support
We aim to make every interaction with us memorable and enchanting.
Service matters to us so much that we have nicknamed our customer support team “The Ministry of Magic”. Their job is to help every customer have a great experience; to get the very best out of our software and our suggested processes that wrap around the software.
Award-winning technology
We’ve been lucky enough to scoop some of the most prestigious awards out there:
The Queen’s Award for
Enterprise 2019
The Gold Stevie
Award for Sales and
Customer Service
The 2019 BESMA
Customer Service Team
of the Year
Go team
It’s our goal to be the world’s best company to work with, and the world’s best
company to work for. Here are the team that deliver our promise:
Lindsay
Founder
Part time unicorn, lover of handstands, stingrays and anything pickled.
Jim
Chief Executive Officer
Lover of dashboards, biscuits and high-fives. Perpetual pirate, coffee snob and adventurer.
Liz
Head of Client Services
Our version of Stephen Fry. Loves terriers, walking and peanut butter KitKats.
Martha
Client Director
A massive dog lover and really comes into her own during the festive season.
Lily
Support Team Manager
Jurassic Park, taxidermy, and vintage clothing are her jam. Also a GIF lover.
Candy
Finance Manager
Sun worshipper, obsessed with Mexican food and sweet like Candy!
Andy
Technical Lead
A coding champ, squash connoisseur (the drink, not the sport), and devoted fruit and nut chocolate ambassador.
Lola
Customer Success Manager
Loves espresso martinis, perfume and anything floral. Full time hater of eggs.
Elisabeth
Project Manager
Lover of horses, running and Africa. A linguist and coffee addict who loves nothing more than reading a good book in the sun.
Adam
Account Development Executive
A big Manchester Utd Fan, loves a bit of cooking inspired by Nigel Slater and has a secret (not so secret now) obsession with Karl Pilkington.
William
Account Director
Full blown caffeine addict, homebrews beer, camping and music enthusiast who lived in Kenya for a bit.
Feedback no matter what size you are
From startups to global brands, thousands of customer-obsessed
companies in over 160 countries use Customer Thermometer
Ready to get going?
Get in touch or create a free account.
