Anti-Spam Policy

Customer Thermometer is committed to responsible, ethical, and lawful email practices. We operate a strict zero-tolerance policy toward spam and the misuse of our services for unsolicited or non-compliant communications.

This Anti-Spam Policy explains what we consider spam, how our service may and may not be used, and the actions we take to protect recipients, customers, and our platform.

What We Mean by Spam

For the purposes of this policy, spam is any email or message sent from Customer Thermometer that:

  • Is sent to recipients who have not provided appropriate consent, or

  • Violates applicable anti-spam or data protection laws, or

  • Is deceptive, misleading, or abusive in content or intent.

This includes, but is not limited to:

  • Purchased, rented, scraped, or third-party mailing lists

  • Cold outreach where consent is required by law

  • Messages sent in excessive volume or frequency

  • Messages designed to manipulate, mislead, or harass recipients

 

Acceptable Use of Customer Thermometer

Customer Thermometer may only be used to send feedback requests and related communications to recipients with whom you have an existing, lawful relationship.

Acceptable examples include:

  • Customers, users, or subscribers who have interacted with your organization

  • Contacts who have opted in to receive communications from you

  • Transactional or service-related feedback requests

  • Internal surveys sent to employees or stakeholders

You must ensure that every recipient:

  • Can reasonably identify you as the sender

  • Has a lawful basis for being contacted under applicable law

 

Prohibited Use

You may not use Customer Thermometer to:

  • Send unsolicited marketing or promotional messages

  • Contact individuals without a valid legal basis

  • Use misleading sender names, domains, or subject lines

  • Send content that is offensive, defamatory, or unlawful

  • Attempt to bypass unsubscribe or opt-out mechanisms

  • Test, probe, or warm up email lists

  • Any attempt to disguise spam as feedback requests is strictly prohibited.

 

Legal Compliance

Customer Thermometer does not provide legal advice. It is your responsibility to determine the legal basis for your communications.

You are responsible for complying with all applicable laws and regulations, including but not limited to:

  • CAN-SPAM Act (United States)

  • UK GDPR and Privacy and Electronic Communications Regulations (PECR)

  • GDPR (EU)

  • Any other applicable local or international anti-spam laws

 

Unsubscribe and Opt-Out Requirements

All messages sent via Customer Thermometer include a clear and functional unsubscribe mechanism. Customer Thermometer will automatically and permanently unsubscribe any recipients from any future email blast.

Monitoring and Enforcement

To protect recipients and maintain platform integrity, Customer Thermometer may:

  • Monitor sending behavior and complaint rates

  • Investigate spam complaints or abuse reports

  • Suspend or terminate accounts that violate this policy

  • Remove or block offending content or campaigns

We reserve the right to take immediate action without notice in cases of serious or repeated violations.

Reporting Spam or Abuse

If you believe Customer Thermometer is being used to send spam or abusive messages, please report it to: [email protected].

We take all reports seriously and investigate promptly.

Policy Updates

We may update this Anti-Spam Policy from time to time to reflect legal, technical, or operational changes. The most current version will always be published on our website.