Customer Thermometer provides a 4-point response survey solution designed to get high, and therefore more representative, response rates. It has been created to give users real time, actionable insight into their customers. One of the main things powering Customer Thermometer is its 4-point response scale. There is much academic debate as to whether even or […]
Oxford Mac Solutions, is a UK based MSP (managed services provider) which has been a customer of Customer Thermometer for the last four years. We recently caught up with their CEO, Khalid Mehmood, who talked about his experiences of using the service. What were you using before Customer Thermometer? We were using the native feedback […]
Today, we’re delighted to announce one of our closest and most valuable integrations yet. Pulseway is a mobile-first, real-time remote monitoring and management software provider to MSPs and enterprises around the world. Their Dublin-based team creates software used by more than 4,000 customers, specialising in IT management services. Over the last month, we’ve been working behind the scenes to […]
A major NYC-based international law firm uses Customer Thermometer to get internal feedback on its Word Processing team’s performance from across its departmental customers. The Word Processing team operates globally and comprises 50 people. The team supports thousands of colleagues, and runs 24 hours a day, 7 days a week. Its work varies from tasks […]
This post is inspired by Ocado’s excellent complaints handling process. Ocado is one of the world’s most technologically-advanced grocery services, using robotics, AI and more to disrupt the market. They set a high standard for customer service here in the UK. They are the world’s largest dedicated online grocery retailer with over 580,000 active customers […]
Today, SolarWinds released v3.4 of MSP Manager. The Customer Thermometer team is delighted, as SolarWinds MSP Manager ticket surveys are now available to customers within their shiny new ticket notification templates. This is a big release and means ticket update notifications and ticket closure notifications can now be customized with branding, wording and Customer Thermometer […]
Indeed Prime recently launched with a whole new approach to their candidate satisfaction survey. We interviewed Crystal Zilliox, Manager of the Indeed Prime Talent Services Team, to find out more … Indeed Prime is an exclusive service that connects in-demand technical candidates with the best employers nationwide. It is part of Indeed, the world’s largest job […]
Customer Thermometer is now close to its 7th birthday. Over that time the app has changed a lot… we’ve added new features, added new integration partners and have refined the look and feel. This process will continue for years to come. Whilst we pride ourselves on making the app simple to use for both customers […]
Today, we’re delighted to announce one of our closest and most valuable integrations yet. Kaseya creates software used by more than 10,000 customers, specialising in IT management services. Over the last few months, we’ve got to know the Kaseya team well. They’ve been a delight to work with and through a combination of customer demand and working together with the Kaseya […]
You will spend a whopping 35% of your adult life at work or doing business. Running a company of any type is a major undertaking. It’s right to take it seriously. But does that have to translate into a dry and serious experience for your customers? Your customers will engage with you on the phone, over the internet, in […]
So few people change their default iPhone signature. The settings are buried away a little and most people leave the “Sent from my iPhone” signature in place for the lifetime of their iPhone. Whilst this is fine in a personal context, business users ought to be looking a little more professional. There’s always a big […]
I love my job – on average I get to speak to at least 10 businesses every week, all considering moving to Customer Thermometer. They all have one thing in common – they want more feedback. The most common question I hear during these conversations in the last 6 years is, “what survey response rate […]
