Entries by Mark Copeman

5 things Ocado does to encourage and deal with complaints

This post is inspired by Ocado’s excellent complaints handling process. Ocado is one of the world’s most technologically-advanced grocery services, using robotics, AI and more to disrupt the market. They set a high standard for customer service here in the UK. They are the world’s largest dedicated online grocery retailer with over 580,000 active customers […]

Indeed Prime’s Candidate Satisfaction Survey

Indeed Prime recently launched with a whole new approach to their candidate satisfaction survey. We interviewed Crystal Zilliox, Manager of the Indeed Prime Talent Services Team, to find out more … Indeed Prime is an exclusive service that connects in-demand technical candidates with the best employers nationwide. It is part of Indeed, the world’s largest job […]

Our shiny new Customer Thermometer User Guide

Customer Thermometer is now close to its 7th birthday. Over that time the app has changed a lot… we’ve added new features, added new integration partners and have refined the look and feel. This process will continue for years to come. Whilst we pride ourselves on making the app simple to use for both customers […]

Customer Thermometer releases v2.3

Today we’re delighted to release a fistful of new updates. We  know these will make our service even more game-changing for our customers. Our vision is to make Customer Thermometer a ‘gateway survey’… an app where triggers can be made, when responses occur. For 6 years, our philosophy as been to provide provide real time, […]

Customer Thermometer launches 1-click ticket ratings for Kaseya BMS

Today, we’re delighted to announce one of our closest and most valuable integrations yet. Kaseya creates software used by more than 10,000 customers, specialising in IT management services. Over the last few months, we’ve got to know the Kaseya team well. They’ve been a delight to work with and through a combination of customer demand and working together with the Kaseya […]

8 ways to engage your customers

You will spend a whopping 35% of your adult life at work or doing business. Running a company of any type is a major undertaking. It’s right to take it seriously. But does that have to translate into a dry and serious experience for your customers? Your customers will engage with you on the phone, over the internet, in […]

The new Customer Thermometer ‘story’

One thing’s for certain, you never stand still, running a Software as a Service business. Over the last 6.5 years, change has been a constant as we’ve reacted to the market, released new features, enhanced our resilience, grown our team and developed new mechanisms for explaining what we do. 12 months of learning One of […]

6 years ago today, we won
our first customer…

Six years ago, we signed up our very first paying customer. And we’re delighted that original customer is still using Customer Thermometer every single day 😉 We marked this 6th birthday, by releasing a refresh our website. Having learnt so much from customers about how they’re using the service over the last year, we wanted to reflect on what […]