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How ParcelPoint uses Customer Thermometer to win new business

Sydney, Australia based ParcelPoint have a simple ethos – “they make online shopping easier.” And they do. ParcelPoint works with online retailers to take the pain away from their logistics. In turn, they make it simple for consumers to either receive their deliveries at nearby locations (such as pharmacies etc) and make the returns process simple too. […]

6 years ago today, we won
our first customer…

Six years ago, we signed up our very first paying customer. And we’re delighted that original customer is still using Customer Thermometer every single day ;-) We marked this 6th birthday, by releasing a refresh our website. Having learnt so much from customers about how they’re using the service over the last year, we wanted to reflect on what […]

Customer Thermometer releases v2.10

So once again, the team have been hard at work again over the summer, making Customer Thermometer even better behind the scenes and directly within the app for both our customers and survey recipients. This post summarizes what’s new. Enhanced Embedded Thermometer generation We’ve added some new functionality to our Embedded Thermometer generation. We know that […]

How to create a real-time feedback and testimonials page

The importance of displaying real-time feedback and testimonial page examples In today’s Internet driven environment, there is nothing more important than social proof. Before you buy anything, you would be foolish not to check what other people think of the service they are about to buy. I’d be very surprised if you booked a holiday […]

6 customer support articles to inspire you

Customer support articles – We really do have to think like our customers if we’re to ensure our service hits the mark. As a result, we spend a lot of time here at Customer Thermometer reading and consuming customer support articles and general content around customer support, customer satisfaction and entrepreneurialism. We hit a rich seam […]

Sourcing customer survey feedback for Anyperk

AnyPerk, based in San Francisco, is an employee engagement platform that helps manage and deliver perks and discount programs to maximize employee happiness in companies. Here, AnyPerk’s VP of Customer Success, Nichole Jordan, and their Customer Experience Lead, Sue Choi, talk about how they source AnyPerk customer survey feedback on their Salesforce Desk support cases using Customer […]

Another 1-click survey advocate – a case study from Gigmasters.com

During our co-founder, Mark’s, recent US roadtrip, he was able to capture some fantastic customer case studies. Gigmasters.com is a company, 17 years young, recently acquired by XO Group (congratulations guys). Based in Norwalk, CT, they are an event marketplace, bringing together buyers and sellers of all things event-related. Mark met with their team, found out how they were […]

How to survey randomly

How to generate random Lists for Email Thermometer Blasts Put in another way, how to survey randomly using Customer Thermometer ? We’ve been asked this a number of times and thought it was time to address it. We strive to keep the app simple and because it’s not something that would be used by the majority […]