Entries by Mark Copeman

6 years ago today, we won
our first customer…

Six years ago, we signed up our very first paying customer. And we’re delighted that original customer is still using Customer Thermometer every single day ;-) We marked this 6th birthday, by releasing a refresh our website. Having learnt so much from customers about how they’re using the service over the last year, we wanted to reflect on what […]

Customer Thermometer releases v2.10

So once again, the team have been hard at work again over the summer, making Customer Thermometer even better behind the scenes and directly within the app for both our customers and survey recipients. This post summarizes what’s new. Enhanced Embedded Thermometer generation We’ve added some new functionality to our Embedded Thermometer generation. We know that […]

How to create a real-time feedback and testimonials page

The importance of displaying real-time feedback and testimonial page examples In today’s Internet driven environment, there is nothing more important than social proof. Before you buy anything, you would be foolish not to check what other people think of the service they are about to buy. I’d be very surprised if you booked a holiday […]

Customer Thermometer releases v2.09

ClickBlocker is now live Our year of regular customer-requested releases continues. Our development team has been working very hard over the last few weeks, working on a feature that will benefit many of our customers in a couple of different ways. Interestingly, it’s a feature that some of the big SaaS companies are quoted as […]

Customer Thermometer releases v2.08

2016 has seen a lot of work going on behind the scenes at Customer Thermometer HQ. This is our 5th release of the year so far. Our intention is to release regular enhancements throughout the course of the year – all of which are based on your feedback. Please do keep it coming. This release […]

6 customer support articles to inspire you

Customer support articles – We really do have to think like our customers if we’re to ensure our service hits the mark. As a result, we spend a lot of time here at Customer Thermometer reading and consuming customer support articles and general content around customer support, customer satisfaction and entrepreneurialism. We hit a rich seam […]