Entries by Mark Copeman

Customer Thermometer releases v2.10

So once again, the team have been hard at work again over the summer, making Customer Thermometer even better behind the scenes and directly within the app for both our customers and survey recipients. This post summarizes what’s new. Enhanced Embedded Thermometer generation We’ve added some new functionality to our Embedded Thermometer generation. We know that […]

How to create a real-time feedback and testimonials page

The importance of displaying real-time feedback and testimonial page examples In today’s Internet driven environment, there is nothing more important than social proof. Before you buy anything, you would be foolish not to check what other people think of the service they are about to buy. I’d be very surprised if you booked a holiday […]

Customer Thermometer releases v2.09

ClickBlocker is now live Our year of regular customer-requested releases continues. Our development team has been working very hard over the last few weeks, working on a feature that will benefit many of our customers in a couple of different ways. Interestingly, it’s a feature that some of the big SaaS companies are quoted as […]

Customer Thermometer releases v2.08

2016 has seen a lot of work going on behind the scenes at Customer Thermometer HQ. This is our 5th release of the year so far. Our intention is to release regular enhancements throughout the course of the year – all of which are based on your feedback. Please do keep it coming. This release […]

6 customer support articles to inspire you

Customer support articles – We really do have to think like our customers if we’re to ensure our service hits the mark. As a result, we spend a lot of time here at Customer Thermometer reading and consuming customer support articles and general content around customer support, customer satisfaction and entrepreneurialism. We hit a rich seam […]

Testing our new release on Star Wars day – it’s May the Fourth…

Unless you’re involved behind the scenes of a software business, you’ll never know how much effort goes into testing an application, particularly when a new release is around the corner. We have to consider all kinds of use cases, combinations and permuations, existing user settings, user experience and application performance. Testing is an essential, difficult […]

Sourcing customer survey feedback for Anyperk

AnyPerk, based in San Francisco, is an employee engagement platform that helps manage and deliver perks and discount programs to maximize employee happiness in companies. Here, AnyPerk’s VP of Customer Success, Nichole Jordan, and their Customer Experience Lead, Sue Choi, talk about how they source AnyPerk customer survey feedback on their Salesforce Desk support cases using Customer […]

Customer Thermometer releases v2.07

2016 has seen a lot of work going on behind the scenes at Customer Thermometer HQ. This is our 4th release of the year so far – with more planned. Our intention is to release regular enhancements throughout the course of the year – all of which are based on your feedback. Please do keep […]

Another 1-click survey advocate – a case study from Gigmasters.com

During our co-founder, Mark’s, recent US roadtrip, he was able to capture some fantastic customer case studies. Gigmasters.com is a company, 17 years young, recently acquired by XO Group (congratulations guys). Based in Norwalk, CT, they are an event marketplace, bringing together buyers and sellers of all things event-related. Mark met with their team, found out how they were […]