Entries by Mark Copeman

Testing our new release on Star Wars day – it’s May the Fourth…

Unless you’re involved behind the scenes of a software business, you’ll never know how much effort goes into testing an application, particularly when a new release is around the corner. We have to consider all kinds of use cases, combinations and permuations, existing user settings, user experience and application performance. Testing is an essential, difficult […]

Sourcing customer survey feedback for Anyperk

AnyPerk, based in San Francisco, is an employee engagement platform that helps manage and deliver perks and discount programs to maximize employee happiness in companies. Here, AnyPerk’s VP of Customer Success, Nichole Jordan, and their Customer Experience Lead, Sue Choi, talk about how they source AnyPerk customer survey feedback on their Salesforce Desk support cases using Customer […]

Customer Thermometer releases v2.07

2016 has seen a lot of work going on behind the scenes at Customer Thermometer HQ. This is our 4th release of the year so far – with more planned. Our intention is to release regular enhancements throughout the course of the year – all of which are based on your feedback. Please do keep […]

Another 1-click survey advocate – a case study from Gigmasters.com

During our co-founder, Mark’s, recent US roadtrip, he was able to capture some fantastic customer case studies. Gigmasters.com is a company, 17 years young, recently acquired by XO Group (congratulations guys). Based in Norwalk, CT, they are an event marketplace, bringing together buyers and sellers of all things event-related. Mark met with their team, found out how they were […]

Customer Thermometer releases v2.06

2016 has seen a lot of work going on behind the scenes at Customer Thermometer HQ. This is our 3rd release of the year so far – with lots more planned. Our intention is to release regular enhancements throughout the course of the year – all of which are based on your feedback. Whilst we […]

Things that turbo-boosted my 2015

Things that turbo-boosted my 2015 – thoughts from our CEO and founder, Lindsay Willott Well… wow. 2015 was an incredible year. Customer Thermometer has tripled in size. We’ve added hundreds of new customers, including two of the world’s largest social sharing sites, and three of the world’s top 30 most valuable brands. We’ve released an […]

Customer Thermometer releases 2.04

Happy New Year to all of our customers and trialists. In the first of a number of releases scheduled for the first half of 2016, we’re pleased to announce that version 2.04 went live a short time ago. There’s a summary of what’s new below: Dashboard date picker Following the release of the account-wide dashboard […]

How to survey randomly

How to generate random Lists for Email Thermometer Blasts Put in another way, how to survey randomly using Customer Thermometer ? We’ve been asked this a number of times and thought it was time to address it. We strive to keep the app simple and because it’s not something that would be used by the majority […]

Getting creative with Customer Thermometer’s email alerts

Recently, we added Green and Gold email alerts to Thermometers, which meant that for the first time, our customers could be notified in real time via email whichever response was received. Previously, we felt real time notifications of disappointed alerts only, made sense. Things have changed recently and we can see the potential of connecting Customer Thermometer […]

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How to use Customer Thermometer to motivate staff

We speak to a lot of customers about how they’re using the tool to measure and monitor their staff performance. Customer satisfaction and staff performance of course go hand in hand. At first glance, Customer Thermometer might appear to be a “big brother” tool when it comes to monitoring performance but the reality is entirely the […]