Entries by Mark Copeman

Friday 9th May – an explanation of events

With growth, sometimes comes pain and on Friday 9th May, we realise that Customer Thermometer didn’t live up to our normal high standards. Due to an unprecedented demand on the application on Friday, our customers (not their feedback recipients) will have noticed the application running much slower than usual as our servers weren’t able to […]

Enhanced Zendesk integration released

As promised in our coming soon post a few weeks back, after extensive testing, we’re delighted to announce an even tighter integration between Zendesk and Customer Thermometer. Whether you’re already a Zendesk user, or considering becoming one, this feature is definitely for you and changes the game as far as feedback and ratings are concerned […]

Salesforce customer satisfaction surveys are now available

As part of our continuing set of updates, we’re now proud to announce that you are now able to use Customer Thermometer to generate Salesforce customer satisfaction surveys. For a couple of years now, we’ve had customers using the service with Salesforce.com – and using our API to trigger Email Thermometers to customers at certain […]

Our new real time widgets are available today

As you may have seen, last week we announced a whole suite of new integrations and functionality which is being released during March. Last night, we put the first of those releases live. Whilst there are a few minor tweaks to the system, we wanted to properly announce our new widgets! A real time widget […]

LOTS of new features coming soon!

UPDATE 24 MARCH ’14 – ALL THESE FEATURES ARE NOW LIVE! LOG IN TO YOUR ACCOUNT TO USE THEM. It’s fair to say we’re all really looking forward to the next 6 weeks. Behind the scenes, there’s been a lot of feedback gathering, thought and planning of what’s going to be happening over the coming […]

What’s the big idea?

Digging through some files a few days ago, I uncovered one of our original documents, created back in June 2010, before we’d even started to build Customer Thermometer ______________ What’s the big idea? Customers with valuable opinions don’t have a voice. You’re making it far too hard for customers to tell you how they feel. […]

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Moonfruit recommends Customer Thermometer

Moonfruit is one of the world’s largest website / shop building services. The company is passionate about customer “happiness”. With millions of websites under management, Moonfruit support is a big job, with a large team in place to ensure customers get great support, first time via the Zendesk support system. The team is kept under […]