Entries by Mark Copeman

LOTS of new features coming soon!

UPDATE 24 MARCH ’14 – ALL THESE FEATURES ARE NOW LIVE! LOG IN TO YOUR ACCOUNT TO USE THEM. It’s fair to say we’re all really looking forward to the next 6 weeks. Behind the scenes, there’s been a lot of feedback gathering, thought and planning of what’s going to be happening over the coming […]

What’s the big idea?

Digging through some files a few days ago, I uncovered one of our original documents, created back in June 2010, before we’d even started to build Customer Thermometer ______________ What’s the big idea? Customers with valuable opinions don’t have a voice. You’re making it far too hard for customers to tell you how they feel. […]

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Moonfruit recommends Customer Thermometer

Moonfruit is one of the world’s largest website / shop building services. The company is passionate about customer “happiness”. With millions of websites under management, Moonfruit support is a big job, with a large team in place to ensure customers get great support, first time via the Zendesk support system. The team is kept under […]