Author Archive for: martha@customerthermometer.com

About Martha Pawlica

Martha is the Client Director at Customer Thermometer. Passionate about customer experience, her role is to onboard and support our fabulous clients, ensuring they receive the best possible results from the tool.

Entries by Martha Pawlica

Customer Experience, Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, News & Press, Retention Rate, Staff Employee Engagement, Staff Employee Retention, Staff Employee Satisfaction, Staff Employee Surveys

3 takeaways from Forrester’s CX NYC event

Customer Thermometer sponsored Forrester’s excellent CX NYC 2019 event a few weeks ago. We were lucky enough to attend many of the sessions, and have pulled together what Forrester highlighted as the biggest Customer Experience transformation challenges, and our top 3 takeaways: 2019’s Biggest CX Transformation Challenges Takeaway 1: CX is stagnating Forrester data demonstrates […]

2nd July 2019 by Martha Pawlica