Entries by Sophie Leaver

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How to Get a Better NPS Score

Net Promoter Score (NPS®), first developed by Fred Reichheld and Bain & Company in 2003, is a well-established measurement of a business’ reputation with its customers. It acts as a league table for competing companies to benchmark their customer satisfaction ratings against one another. We now offer a brand new, fully-functional NPS survey tool, so […]

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How to Assess Employee Engagement Using Simple Surveys

It’s natural to focus on how our customers regard us and our business, but how much attention are we paying to how our employees feel? Employee engagement can be easily overlooked with the numerous priorities facing us, but we really should know how valued our teams feel and how involved they are in their day-to-day […]

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Outlook 365 Survey Add-in Released by Customer Thermometer

Customer Thermometer launches on the Microsoft Add-in store; market-first 1-click Outlook 365 survey for signatures. Customer Thermometer, the market leader in 1-click customer feedback solutions, is delighted to announce its 1-click signature survey is now available on the Microsoft 365 Add-in store. This new Outlook 365 survey add-in, downloadable straight from the Microsoft Add-in Store, is […]

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20 Great Customer Experience Quotes

There are many good customer experience quotes around due to it being a key topic of discussion for a while now, and for good reason. We know that good customer service is more important than ever, with businesses who don’t prioritize it not only losing out on customers’ patronage and often gaining a bad reputation. […]

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How to Navigate the Feedback Economy

Why are ratings suddenly so important? In the UK alone, online reviews influence an estimated £23bn of transactions each year (source: FT). At the same time, Amazon has filed more than 1,000 law suits against reviews abuse (source: Fortune). The feedback economy is becoming a huge factor in marketing to consumers, and for good reason. […]

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Emoji Use in Business: a Research Report

Emoji, emoticons, icons and star and smiley ratings are all around us but how much do we really know about attitudes to their use in business? We wanted to find out! So we commissioned independent research; asking 1000 US citizens how and when they use emoji, especially in business. We got real insight into in […]

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Customer Experience Strategies to Boost Loyalty

The average cost for a business to acquire a customer is roughly 5-25 times the cost for retaining a customer, so it’s safe to say that it’s worth investing in customer loyalty. But how *do* you maintain loyalty in your customer base? You can’t win them all, but there’s no harm in trying… here’s some […]

Fond: Employee engagement specialists

Fond Technologies, Inc. is recognised around the world for being the company that helps organizations create a culture where employees love to work. Its employee rewards and recognition platform is trusted by leading brands, such as Visa, Salesforce and Weight Watchers, to enhance employment engagement, workplace morale and staff retention. Employee experience is a serious business […]