Entries by Sophie Leaver

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Customer Experience Strategies to Boost Loyalty

The average cost for a business to acquire a customer is roughly 5-25 times the cost for retaining a customer, so it’s safe to say that it’s worth investing in customer loyalty. But how *do* you maintain loyalty in your customer base? You can’t win them all, but there’s no harm in trying… here’s some […]

Fond: Employee engagement specialists

Fond Technologies, Inc. is recognised around the world for being the company that helps organizations create a culture where employees love to work. Its employee rewards and recognition platform is trusted by leading brands, such as Visa, Salesforce and Weight Watchers, to enhance employment engagement, workplace morale and staff retention. Employee experience is a serious business […]

5 Brilliant Customer Service Ideas

We’re always reading about brilliant customer service ideas. If you are looking for a little bit of inspiration from our recent reading pile, here are some of our favorites. If you needed a little bit of motivation or just wanted to catch up on current conversations in customer service, we’ve got them for you here… […]