Keeping up-to-date with all of the latest customer experience related ideas, strategies, technologies and tactics is challenging. We are in a period of rapid change for customer experience across all industries and these days every business decision needs to be informed by real customer data, including a deep understanding of customer expectations. So we have […]
Since 2006 TED talks have been offered online for free from TED.com. The acronym ‘TED’ stands for Technology, Entertainment, Design and was originally conceived by Richard Saul Wurman way back in 1984 as a conference. Back then the focus was toward technology and design, reflecting the Silicon Valley origins of the organisation and the slogan […]
Understanding how satisfied your customers or clients are with your product or service is invaluable. This information can help you improve the entire customer journey, from the moment they visit your site or store, through to the aftercare they receive. However, just throwing together a customer satisfaction survey and hoping people will fill it in […]
It’s never too late to tune-up your customer satisfaction tactics. And when it comes to satisfaction surveys, 2019 is going to demand some new thinking so that your organization gets maximum value from its customer insights. We’ve taken the longview on emerging trends and industry developments that should influence how you word, send and time […]
We are in the midst of rapid and radical technological and social change. These changes are having an enormous impact on the ways in which customer surveys are conducted, response rates achieved and customer expectations. Here’s our latest compilation of customer survey response rate facts which will help you understand and keep pace with these […]
Designing effective customer surveys that meet with widespread appeal and provide your business with truly actionable insight is not a trivial task. There are a multitude of considerations that many find bewildering and off-putting. So we have created this summary list of 10 rules of customer survey design which, when followed, will significantly improve your […]
Your employees are the most important part of your business; without them, everything would likely grind to a halt. While we may be well versed in asking customers and clients for their feedback on the company, how often do you ask your employees the same? Happy employees are thought to be up to 20% more […]
Co-working, shared office spaces seem to be springing up everywhere. The good ones are designed to cater for entrepreneurs, remote workers and freelancers searching for a vibrant working environment. The very best – like PLATF9RM in Brighton and Hove, UK – combine a great working atmosphere with being ecosystems of talent and ideas. Here, one […]
The first documented customer service complaint can be seen in the British museum. Some time around 1750 BC a customer named Nanni received a shipment of copper ore from Ea-nasir. But the quality of ore that was eventually received was inferior to what was expected and there had been some annoying delays in the supply. […]
Your email signature is an integral part of your branding. It’s something that will be seen by everyone, from suppliers through to potential customers. With this in mind, it’s imperative that your email signature catches the eye – but how? We have rounded up some of the best free email signature templates for you to […]
We are thrilled to announce our wonderful Slack integration today. Connecting Customer Thermometer and Slack couldn’t be easier. It’s simply a matter of clicking the button to connect the two, and then choosing which thermometers you’d like feedback sent into Slack from. Feedback is then instantly Slacked into the channel of your choice, as always, […]
Delighted customers will become your biggest promoters; there’s no denying that. However, how can you ensure every single customer is more than happy with your product or service? The answer is quite simple: ask them. Customer satisfaction surveys will help you monitor and analyze every aspect of the customer journey; from their experience with your […]
