Entries by Lindsay Willott

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2018 online survey trends

Here we present our online survey trends for 2018. 2017 was a rollercoaster year, bringing with it an avalanche of new trends and changes. We believe many of them foreshadow what’s to come this year. Online chatter is noisier than ever, but for CX professionals, getting hold of solid and measurable feedback is still really […]

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Survey software dramatically ups customer feedback for Advantage Technologies

Advantage Technologies is an IT Managed Services Provider based in Michigan, USA. The company has more than 600 clients in seven states and has been listed in Inc. Magazine’s Fastest Growing Companies in America for 3 consecutive years. Josh Currier is Advantage Technologies’ Operations Director. We spoke to him about the challenges of running operations across […]

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How Vanarama responds to customer feedback in real time

Vanarama is the UK’s largest van leasing broker, with nearly 250 staff selling 1,200+ vehicles per month. It is one of the Sunday Times Best Small Companies to Work For and is a National Business Award winner for Best Small to Medium-Sized Business (which recognises Vanarama’s commitment to training, customer service and innovation). Jon Gilbert […]

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Asking for feedback by email

Do you need to create a great feedback email? Are you looking to change the way you get input from emails you send regularly? Or, do you need to gather feedback from a large number of customers and staff in a simple and quick way? Read on for our 3 step guide… Asking for feedback […]

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Finding My Virginity: Book Review

Few businesspeople live long enough, or have enough success after their first autobiography, to write a second. As with many things in his life, Richard Branson is the exception to the rule. Branson’s original autobiography Losing My Virginity was published 20 years ago, in 1998. He was 48 years old. Since then, he’s enjoyed incredible success […]

See us at IT Nation 2017

If you’re a Managed Services Provider, you will no doubt know that one of the industry’s biggest events is happening this week in Orlando, Florida. Customer Thermometer is exhibiting at IT Nation for the first time, and we’re looking forward to meeting customers, partners and prospects over the next few days. Our co-founder, Mark Copeman […]

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How user feedback can help you grow

Every business will grapple with growth at some point in time. Maybe growth has slowed down, and you’re not sure how to jump start it again? Maybe you’re growing too fast, and you’re not sure what to focus on? No one can see the future, so growth strategy, by nature, is always a bit of […]

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How Marin Software obtains actionable customer feedback

The need to understand what customers were thinking is what brought Marin Software to Customer Thermometer, to supercharge their survey workflow. Marin provides an innovative advertising platform that helps organizations harness and unify big data across multiple sources to better understand and improve marketing performance. With such a huge focus on data insights in their […]

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How to build customer trust

Making a purchase has always involved some level of customer trust. You trust that the product or service will be as advertised. You trust that the seller will deliver it on time. The seller trusts that you will pay them for their product in return. In today’s sharing economy, trust has become even more important. […]

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The Sales Acceleration Formula: Book Review

There are a handful of books, articles and videos that have really helped me on my journey to grow and run the best possible business. Kevin Hale’s Stanford lecture, Gail Goodman’s keynote and David Skok’s blog all leap to mind. I’m now adding Mark Roberge’s The Sales Acceleration Formula to that list. This is a book […]

CodeTwo signature integration now available

We bring our brand new CodeTwo email signature integration to you today. This quick and incredibly powerful integration allows CodeTwo users to automatically add Customer Thermometer’s 1-click feedback surveys to any emails they send. CodeTwo email signature manager users (both for CodeTwo’s Office365 and Exchange products) can now benefit from the following features: Add smileys, stars […]

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CSAT thought leaders you should follow

The relationship between customers, and the companies they buy from, is changing at breakneck speed. There are billions of us now online. We’re engaging in a two-way dialogue with brands. The impact of social media is changing nature of recommendation and referral. All these changes are all creating a consumer environment different from any that’s gone […]