Entries by Lindsay Willott

Customer Thermometer launches v1.6

The evolution continues, thanks to customer feedback We’re excited to announce that v1.6 of Customer Thermometer has just gone live. Below, we’ve listed the new functionality that’s now available. There’s also a video demo to show you what’s new, where to find it and how to use it. Customer comment boxes Your customers can now […]

2 min takeaways: personalised food (Element Bars)

Great Customer Service Example Element Bars allow you to personalise what goes in the energy bar you order from them, and even personalise the label. You order a dozen at a time and you can choose everything from the consistency to the fruit, seeds and nuts, and then the protein type that goes into it. […]

Heathrow Airport has got it right

We all know what it’s like going through airport security – generally unpleasant. Clearly London’s Heathrow Airport is interested in making the whole experience better and have decided to do something about it. At a slight risk to my personal safety, I couldn’t resist taking a quick photo of a kiosk that they had set […]

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Customer Thermometer College launches today

We are pleased to announce the launch of Customer Thermometer’s free online college today. The college features bite-sized video training on all aspects of using Customer Thermometer, from creating email surveys that generate great responses, through to uploading your receipient lists, sending email blasts and creating custom export reports. We also share our best practice tips and ideas […]

Liberal Democrats G2G chooses Customer Thermometer

The Liberal Democrats’ Grassroutes to Government (G2G) executive has chosen Customer Thermometer to help give a regular snapshot of the party mood. The software will allow G2G network members to feed back about how they feel the party is doing with just one click. G2G Web Officer Steffan Aquarone has said “It’s already proven to be […]

Customer Thermometer releases v1.5

Despite yesterday being April Fools day, it was a great day for Customer Thermometer. After a few weeks of listening to feedback, planning and coding, we are proud to release Customer Thermometer v1.5 which is now available to you when you log in. Some of the new features are listed below for you: 1.) Archiving […]

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Ask bland questions? You’ll get pointless results.

I recently met with a large residential cleaning company. They had been running an online customer satisfaction survey every year for 3 years and wanted to find a new way of doing things. In the spirit of co-operation, they shared their survey findings with me. What immediately struck me was – even though they asked dozens of questions – […]