Entries by Lindsay Willott

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Getting feedback on customer service, a case study

Getting feedback on customer service is notoriously challenging. Customers are busy and don’t often have time to spare. We spoke to Customer Thermometer user Lanteria about their success at getting and using feedback on its customer service. Tell us a bit about Lanteria Lanteria is a leading developer of HR, Talent, Performance and Learning management […]

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Employee survey questions – ideas

Employee survey questions – ideas Employees are busy, time-poor and more demanding than ever. What kind of questions should you be asking in your employee survey to keep on top of how they feel? Many businesses are now employing a large number of millennials (those born between the mid 1980s and early 2000s). A recent […]

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Personalization holds the key to customer satisfaction for Helix

CSAT case study: Helix Customer Thermometer client Helix is based in New York city, and offers personalized, custom made to order mattresses which are delivered direct to customers’ homes. In order to ascertain the ideal mattress for customers, Helix captures a customer’s data and puts it through a proprietary algorithm to work out the appropriate […]

100 amazing customer experience resources

Looking to turbo-charge your customer experience efforts? Well, we’ve hacked the web so you don’t have to. We keep this list constantly updated too. Here are our top 100 customer experience resources for anyone tasked with improving customer experience, customer service or customer satisfaction. This is what we watch. These are the people we follow. […]

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20 quotes on customer feedback

Looking for new and useful quotes on customer feedback for your next presentation or blog post? Customer feedback is taking center stage. Customers have more ways than ever of getting in touch with the businesses that serve them. From social media to email, from feedback software to voice of the customer programs, the amount of […]

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2018 online survey trends

Here we present our online survey trends for 2018. 2017 was a rollercoaster year, bringing with it an avalanche of new trends and changes. We believe many of them foreshadow what’s to come this year. Online chatter is noisier than ever, but for CX professionals, getting hold of solid and measurable feedback is still really […]

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Survey software dramatically ups customer feedback for Advantage Technologies

Advantage Technologies is an IT Managed Services Provider based in Michigan, USA. The company has more than 600 clients in seven states and has been listed in Inc. Magazine’s Fastest Growing Companies in America for 3 consecutive years. Josh Currier is Advantage Technologies’ Operations Director. We spoke to him about the challenges of running operations across […]

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How Vanarama responds to customer feedback in real time

Vanarama is the UK’s largest van leasing broker, with nearly 250 staff selling 1,200+ vehicles per month. It is one of the Sunday Times Best Small Companies to Work For and is a National Business Award winner for Best Small to Medium-Sized Business (which recognises Vanarama’s commitment to training, customer service and innovation). Jon Gilbert […]

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Asking for feedback by email

Do you need to create a great feedback email? Are you looking to change the way you get input from emails you send regularly? Or, do you need to gather feedback from a large number of customers and staff in a simple and quick way? Read on for our 3 step guide… Asking for feedback […]

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Finding My Virginity: Book Review

Few businesspeople live long enough, or have enough success after their first autobiography, to write a second. As with many things in his life, Richard Branson is the exception to the rule. Branson’s original autobiography Losing My Virginity was published 20 years ago, in 1998. He was 48 years old. Since then, he’s enjoyed incredible success […]

See us at IT Nation 2017

If you’re a Managed Services Provider, you will no doubt know that one of the industry’s biggest events is happening this week in Orlando, Florida. Customer Thermometer is exhibiting at IT Nation for the first time, and we’re looking forward to meeting customers, partners and prospects over the next few days. Our co-founder, Mark Copeman […]