Entries by Lindsay Willott

Freshdesk integration now available

We’re delighted to release our 2-way Freshdesk satisfaction survey integration today. This simple but powerful integration allows Freshdesk users to embed Customer Thermometer’s 1-click, in-ticket surveys into their emails. Freshdesk users can now benefit from the following features: Survey smileys, stars and icons are embeddable directly into Freshdesk email ticket templates Customers simply click once […]

, , , , , , , ,

How we source our high converting customer testimonials

“It’s super easy to set up and it really saved us a lot of time, and definitely a lot of money. I’m very pleased.” That’s a quote from just one of our many flattering customer testimonials. Sounds much better coming from them instead of us, right? Featuring customer success stories on your website isn’t just a […]

, , , , , ,

Our most popular customer support posts

It’s so easy to catch a glimpse of an article you want to read, and then the day overtakes you! So, in one easy digest, here’s our roundup of our 7 hottest customer support posts. Takes just minutes to browse and offers a wealth of insight. Why we call our support team The Ministry of […]

,

Seth Godin’s survey tips

Seth Godin is known for being ahead of his time. Back in 2011, a post appeared on his site: Seth Godin’s survey tips for getting the most out of customer surveys. It was short and sweet, as is always the case with Seth. What’s really interesting to me is that his 5 tips made a prescient […]

, , , , , ,

Lindsay’s Summer Reading List 2017

The summer is upon us once again. If the sun lounger or hammock is calling you, but you fancy reading something that’s both relaxing and useful this summer, check out my 2017 reading list. This is a combination of new business books and golden oldies I’ve been rereading; guaranteed to help make your vacation enjoyable […]

, , , , , ,

125 survey fatigue statistics

Our new research into survey fatigue has just been released! It’s already been covered by Marketing Profs, Social Media Today and more. Featuring a ton of analysis and 125 data points, we asked 1000 people how they felt about providing feedback to companies they interact with. Here’s a quick rundown. One of the major discoveries […]

, , , , , , , ,

How Infiniti Telecommunications monitors CSAT across its units and partners

Infiniti Telecommunications is an Australia-wide telecommunications company. It provides telephony systems to small, medium, and large businesses and delivers ongoing customer support post-sale as well. Customer Thermometer has become a valuable tool for Infiniti, enabling them to quickly gather customer feedback about their experience with different departments within the company and even with Infiniti’s partners. Here’s how: Infiniti uses […]

10 brand loyalty statistics for 2017

What makes customers like a brand? What keeps them coming back and buying repeatedly? And what is it that lies at the heart of the all-important emotional connection customers feel with the brands they rave about? We did some brand loyalty research to find out. Our 10 Brand Loyalty Statistics 1. When people feel a brand connection, it’s normally […]

, , , , ,

10 short survey examples from leading brands

If you’re looking for a short survey, the chances are you know that your customers’ habits are changing. Customers are busy, get a lot of email, and are hard to engage with. The shorter the survey you can build, the better – right? In fact, it’s worth considering…do you even want to run a survey? Or are you really […]

,

New Fully Integrated Kaseya Customer Feedback Integration Announced

Customer Thermometer Partners with Kaseya to Deliver Fully Integrated Customer Feedback and CSAT solution Customer Thermometer integration with Kaseya BMS helps managed service providers increase survey response rates, reduce customer churn and delight customers. Kaseya Connect, Las Vegas, NV  –  10 May 2017 – Customer Thermometer, the market leader in 1-click customer feedback solutions, today […]

Announcing Jim Turner, new COO of Customer Thermometer

We’re delighted to announce the appointment of Jim Turner as COO of Customer Thermometer, who starts with us today. Jim brings with him a wealth of experience in building and growing businesses and will be responsible for driving Customer Thermometer to the next level, building on the solid foundation and momentum already enjoyed by the […]