Entries by Lindsay Willott

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How Infiniti Telecommunications monitors CSAT across its units and partners

Infiniti Telecommunications is an Australia-wide telecommunications company. It provides telephony systems to small, medium, and large businesses and delivers ongoing customer support post-sale as well. Customer Thermometer has become a valuable tool for Infiniti, enabling them to quickly gather customer feedback about their experience with different departments within the company and even with Infiniti’s partners. Here’s how: Infiniti uses […]

10 brand loyalty statistics for 2017

What makes customers like a brand? What keeps them coming back and buying repeatedly? And what is it that lies at the heart of the all-important emotional connection customers feel with the brands they rave about? We did some brand loyalty research to find out. Our 10 Brand Loyalty Statistics 1. When people feel a brand connection, it’s normally […]

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10 short survey examples from leading brands

If you’re looking for a short survey, the chances are you know that your customers’ habits are changing. Customers are busy, get a lot of email, and are hard to engage with. The shorter the survey you can build, the better – right? In fact, it’s worth considering…do you even want to run a survey? Or are you really […]

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New Fully Integrated Kaseya Customer Feedback Integration Announced

Customer Thermometer Partners with Kaseya to Deliver Fully Integrated Customer Feedback and CSAT solution Customer Thermometer integration with Kaseya BMS helps managed service providers increase survey response rates, reduce customer churn and delight customers. Kaseya Connect, Las Vegas, NV  –  10 May 2017 – Customer Thermometer, the market leader in 1-click customer feedback solutions, today […]

Announcing Jim Turner, new COO of Customer Thermometer

We’re delighted to announce the appointment of Jim Turner as COO of Customer Thermometer, who starts with us today. Jim brings with him a wealth of experience in building and growing businesses and will be responsible for driving Customer Thermometer to the next level, building on the solid foundation and momentum already enjoyed by the […]

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3 things an MSP survey needs

Many MSPs and IT support teams currently assess customer satisfaction via long format surveys. As customers become more and more time-poor, these surveys are getting increasingly low response rates. In fact, in many cases long surveys are an added irritant after an IT failure or issue. This means customers are not only trying to catch up on work […]

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20 examples of cool email signatures

20 ideas and examples of cool email signatures. It’s time to turn your everyday emails into a powerful marketing tool … Think for a minute about the number of emails your organization sends out each day. Every employee emails customers, partners and stakeholders all day long. If these emails use eye catching, cool email signatures, you could […]

Customer Thermometer gets some new clothes!

For a while now, we’ve been looking in our wardrobe and realizing we had nothing left to wear. So we decided to do something about it! You’ll notice some fantastic new changes when you log in to your Customer Thermometer account today. After 6 years of the same look and feel, the Customer Thermometer app […]

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See us at Kaseya Connect, Las Vegas in May 2017

We’re delighted to announce Customer Thermometer will be exhibiting at Kaseya Connect 2017. Taking place between May 9-11, the Kaseya Connect event features a keynote from Kaseya’s CEO Fred Voccola, and brings together many leaders in the IT and MSP industry at the beautiful Caesar’s Palace, Las Vegas, Nevada. Come and visit our booth and meet our […]

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Time to Insight: A key metric for CX and CI professionals

Forward-thinking companies can now generate a great deal of real-time, customer and market insight from their day-to-day operations. We’re now in a world where Uber can rack up 2 billion rides across 400 cities since it launched in San Francisco just 5 years ago. A world where, in just 8 years, Airbnb now has half a million […]