Entries by Lindsay Willott

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BrightGauge and Customer Thermometer launch integration

We’re delighted to announce our newest integration today, with leading BI dashboard BrightGauge. BrightGauge’s dashboard application allows users to bring together data from multiple critical systems into one place, giving you a single place to analyze and make decisions. With a single click, users can distribute dashboards to individuals, teams, or even clients. Sensing and responding to […]

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Quick survey ideas

Sometimes you just want to send a quick survey to your customers, staff or partners. You might want to get a snapshot of how people feel about your product or service, super fast. Or you might want to ask people something regularly, so you can check in with them to ‘take their temperature’. Basically, you know how […]

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Walt Disney The Biography. Book Review

Ever since I first visited Walt Disney World in Florida at age 9, I have been entranced by all things Disney. It’s only very recently however, listening to a podcast where Walt Disney The Biography by Neal Gabler was recommended, that I started to think about the man himself – both as a creative and […]

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Example survey questions you can ask using Customer Thermometer

Looking for example survey questions? Then you’re probably keen on getting customer or employee feedback in some way. Whilst getting feedback from your customers is awesome, it’s rarely plain sailing. There are so many different types of survey question you can ask. The question you ask can vastly affect the response rate AND feedback you get. Based on […]

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7 good customer service ideas that work

Everyone knows how important ‘good customer service’ is. It’s an absolutely critical element of customer retention – something we all strive to improve. But how do you achieve it? Here are 7 good customer service ideas that you can get started on today… 1. Provide an effortless experience Crazy customer retention ideas aren’t always the best […]

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Lindsay’s summer reading list

As many of us start to ponder reading material for our summer vacation, I thought I would share with you five of the books I have been reading, or rereading, recently. If you’re searching for a beachside blockbuster, you’ll probably want to look away now! But there are some truly thought-provoking business books available right now. Many touch on some […]

10 customer service quotes and images for your presentation

Got a big presentation looming? We’ve created 10 handy, deck-ready customer service quotes and images for you to use. Just drag and drop! Our customer service quotes and images have been drawn from very diverse people, from different industries, countries and backgrounds. We include quotes from Richard Branson, Jeff Bezos, Warren Buffett, Maya Angelou, Peter Drucker, Jim Rohn, Walt […]

Startup Land: Book Review

I dived into Startup Land: How Three Guys Risked Everything to Turn an Idea into a Global Business by Mikkel Svane, the founder of customer support technology company Zendesk, recently. We sponsor their annual London event, so it was a great time to read more about the company and the guys behind it. This is a very […]

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Case study: HiTech Computers run ConnectWise surveys using Customer Thermometer

HiTech Computers, a Louisiana, US based Healthcare IT specialist, is led by President Richard Raue. The business uses the ConnectWise helpdesk system to manage client jobs and support enquiries. HiTech Computers recently added the Customer Thermometer 1-click survey tool to its ConnectWise surveys to gain more insight into client satisfaction. We interviewed Richard to find […]