No more “click this link” or extra emails. Who really fills in comment cards every week? Is it possible some of your team might not hand them in, if they’re not so good? A smooth part of your customer’s cleaning service experience designed to max your response rate.
Reduce customer effort
4 engaging ways to get feedback, rolled up in any way you like. Email signature surveys, single send 1-click surveys and more. Weave into any emails you send to customers and ask your customers at the perfect moment of your cleaning service.
So simple to build
Our 1-click email survey builder is simple, powerful and fun. Create a survey in seconds. Ask the question that really matters. “How was your clean today?” or “How are you feeling about our service?”
You get a lot more feedback if the survey is personalized to your brand and team.
Get your data into the hands of people who can act right away
If something’s not right, you want to act. Everyone makes mistakes. It’s how you fix them (and how quickly) that matters. We’ve got real time email alerts, plus integrations with Slack, MS Teams, dashboarding tools, webhooks, API…
Out of the box reports
No need to build reports, they are ready and waiting for you from the first click. It all just works.
Leaderboards as standard
See who is performing best in your business. Look at satisfaction data by team member, department, territory and more. Spice up the office. Add some competition to your teams. Measure how your cleaning staff are performing. Incentivise them to be at the top of the charts…
A simple, customer-friendly way to measure NPS alongside your tickets, emails and transactions.
We’ve got multi-user options, both full-access and read only, for maximum flexibility.
Individual and team views
Get beautiful mini reports and widgets, so each team member, or team lead, can see how they’re doing.
Magical support as standard
We’re in the customer service game and we take ours very seriously indeed. Our Ministry of Magic support team is passionate about helping you take your customer feedback to the next level.
The best way to get actionable feedback from across your business
Customer Thermometer can measure and alert you to feedback across all aspects of your business, from employee engagement to customer success, service and helpdesk to customer experience.