Fond Technologies, Inc. is recognised around the world for being the company that helps organizations create a culture where employees love to work. Its employee rewards and recognition platform is trusted by leading brands, such as Visa, Salesforce and Weight Watchers, to enhance employment engagement, workplace morale and staff retention.
Employee experience is a serious business
It’s estimated that only 30% of the workforce are actively engaged, which has a huge impact on companies’ bottom lines – with low productivity costing the business money, not to mention the on-going rehiring and on-boarding costs.
Fond’s SaaS platform is proving to be a game-changer in improving company culture, opening up lines of communication across the business and ensuring employees feel listened to and rewarded.
The heart of Fond’s mission is to create moments that matter for employees, sparking happiness today—and sustaining it for the long-term. Achieving this requires a real emphasis on and understanding of how employees are feeling.
Given the importance of feedback in its own product, whereby Fond enables companies to source and act on staff to create more positive company cultures, it was imperative to Fond that it showcases to clients how it goes the extra mile itself to capture and act upon feedback.
Choosing Customer Thermometer
Having evaluated the feedback technologies on the market, Fond made the decision to roll out Customer Thermometer, a market leader in survey solutions. Its 1-click email feedback solution is already helping the world’s most customer-obsessed businesses get quick and accurate feedback from their customers in just seconds.
As Customer Thermometer partners with CRM and Professional Services Automation providers, including Salesforce, Fond deployed a ‘thermometer’ when closing support cases to instantly get a traffic light response depending on whether a customer feels excellent, good, ok or unhappy, after a support case file is closed.
David Lahey, VP, Customer Success & Sales Operations, Fond Technologies, Inc.:
“Our customers’ happiness is as important to me as their employees’ happiness is to them. I truly believe feedback is a gift and by using Customer Thermometer I know, in real time, how they are feeling. The statistics are also vital to help us benchmark and measure our performance. We love to celebrate the good feedback but having insight into any problems is equally as important. This allows us to immediately act upon any problems and implement learnings, which means that we can deliver an even better experience.”
“I can’t praise the team at Customer Thermometer highly enough. There’s a reason why their customer service department is known as the ‘ministry of magic’; they are responsive, proactive and genuinely easy to work with.”
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