
Retailer Lands’ End shares its success using Customer Thermometer
“We have been completely blown away by the results of using Customer Thermometer.
In the first 3 months, we had x6 times the number of responses we hoped for. Not only that, the customer satisfaction level is awesome – a real validation…

How Vanarama responds to customer feedback in real time
Vanarama is the UK’s largest van leasing broker, with nearly 250 staff selling 1,200+ vehicles per month. It is one of the Sunday Times Best Small Companies to Work For and is a National Business Award winner for Best Small to Medium-Sized…

PLATF9RM talks co-working customer satisfaction
Co-working, shared office spaces seem to be springing up everywhere. The good ones are designed to cater for entrepreneurs, remote workers and freelancers searching for a vibrant working environment.
The very best – like PLATF9RM in Brighton…

Pan Pac ‘Logs’ Support Satisfaction Monitoring
Pan Pac Forest Products Ltd is New Zealand’s leading specialist in sustainable forest products, processing 1.5 million tonnes of logs per year into pulp, lumber and cut logs.
Managing forests, felling trees and processing thousands of tonnes…

How customer feedback drives the Glossier phenomenon
We are honored to count the wonderful makeup and skincare brand Glossier as one of our customers.
We are constantly inspired by their customer experience approach, and have researched various interviews, articles and consumer posts to bring…

How Hivelocity delivers ultimate customer centricity
When data center provider Hivelocity started out in a Tampa basement in 2002, most competitors in the server hosting industry were leading their go-to-market message with speeds and feeds rather than customer service.
Today, with 70,000 square…

High Point Networks: a VAR delivering exceptional customer service
High Point Networks has staked its reputation on delivering great customer service in a complex and competitive marketplace. It uses Customer Thermometer to gain an accurate, reliable picture of how customers are really feeling.
Helping business…

Customer excellence using feedback at Victorian Plumbing
Victorian Plumbing is one of the UK's largest online retailers of branded and in-house designed bathrooms and accessories.
Based in Merseyside, UK, the company was founded in 1999 and with its focus on customer excellence, has gone…

How The 20 uses Customer Thermometer to help MSPs reach their ultimate growth potential
The fastest online survey in the West
In the fast-growing world of IT managed service providers (MSPs), one innovative business is leading the market.
By using customer feedback from the very heart of its interactions with customers, The…

Getting feedback on customer service, a case study
Getting feedback on customer service is notoriously challenging.
Customers are busy and don't often have time to spare. We spoke to Customer Thermometer user Lanteria about their success at getting and using feedback on its customer service.
Tell…

How our tech support survey helps this MSP keep its customers
Oxford Mac Solutions, is a UK based MSP (managed services provider) which has been a customer of Customer Thermometer for the last four years.
We recently caught up with their CEO, Khalid Mehmood, who talked about his experiences of using…

NYC International law firm relies on Customer Thermometer for internal feedback
A major NYC-based international law firm uses Customer Thermometer to get internal feedback on its Word Processing team’s performance from across its departmental customers.
The Word Processing team operates globally and comprises 50 people.…