We were delighted to welcome training management software vendor Administrate as a customer recently.
After Administrate had used Customer Thermometer for a few months, we realised there was a good degree of synergy between the two applications. Administrate had even received enquiries from their own training company customers – people who had seen the buttons embedded in the Administrate feedback emails, wanting to use Customer Thermometer feedback buttons to find out what delegates thought of the courses they’d been on.
You can read more about this on Administrate’s blog. As Administrate’s Chief Executive said,
“Training companies and internal training departments (our customers) share a similar need to us in that they need to know how their courses were received by their customers.”
When courses are ongoing, or short, it makes sense to send a ‘lighter touch’ survey. So we spoke to the fantastic Administrate team, and worked hard to put a simple-to-do integration together. And so, the Customer Thermometer training satisfaction survey for Administrate was born.
If you are an Administrate user, you can simply cut-and-paste our code into the triggers area of Administrate. This will automatically send surveys like this to your customers after their course finishes:
Customer Thermometer surveys are uniquely answerable from any device that can carry email – laptop, Android devices, iOS devices, tablets etc. They take no time at all to respond to and you get alerted to any negative feedback, by email, in real time.
There is more information on the integration here. And there’s our short demo below.
If you have any questions, please get in touch.