service desk experience management itsm best practice

We love hearing from our Service Desk customers about the amazing response rates they get using Customer Thermometer surveys, but what’s also inspiring are the best practice strategies to maximize effectiveness. Thorough customer feedback contributes to a powerful continuous improvement strategy for ITSM and ITIL qualification, and luckily for us we’ve witnessed some fantastic Service Desk best practice processes.

Some of the examples we’ve heard about are things as simple as updating the basic auto-response email, or as complex as totally overhauling the customer feedback strategy. There’s a huge depth of options available to boost your Service Desk experience, it can be hard to know where to begin.

If you’re looking to meet ITSM/ITIL standards, or just want to improve your Service Desk experience, there’s a lot of advice out there. That’s why we’ve boiled it down to 10 easy, initial steps to get you on the move. We’ve written about this in length on a previous blog post, but we’ve also got a more visual infographic for you too:

(click for full size)

service desk best practice itsm service management

Sign up for a trial account and give our 1-click feedback a go – we can help you to improve your service desk experience and your customers, and your team members, will thank you for it: