Get More Feedback From Your Customers

Whether you’re looking to get feedback on support tickets, turbo-boost your helpdesk insight, or simply hear more often from your customers, do it in style with a simple, engaging and versatile solution.

Survey and dashboard graphic
The 20
EDF Energy

Survey Wizard

Simple To Build

Our 1-click email survey builder is simple, powerful and fun. Create a survey in seconds.

Reduce Customer Effort

Engaging ways to get feedback rolled up in any way you like. Email signature surveys, single send 1-click surveys and more.

Survey example
Landing page example for mobile

Friction-Free Email Surveys

No more “click this link” or extra emails. A smooth part of your user journey designed to max your response rate. Want to see for yourself? Send yourself an example

Ready to try for free?

Create a free account

The best way to get actionable feedback from across your business

Customer Thermometer can measure and alert you to feedback across all aspects of your business, from employee engagement to customer success, service and helpdesk to customer experience.

Rating breakdown graphic

Easily Manage Real-Time Feedback

If something’s not right, you want to act. We’ve got real time email alerts, plus integrations with Slack, dashboarding tools, webhooks, API’s and more. It is easy to get the right people dealing with the right customers.

Built-In Gold Star Reporting

No need to build reports, they are ready and waiting for you from the first click. It all just works.

Dashboard example
League Tables example

Leaderboards As Standard

See who, or what, is performing best in your business. Look at satisfaction data by agent, product, territory and more.

Understand Your Feedback With Drivers

Know what’s really driving customer and employee feedback. Our unique Drivers feature gives you insight into the ‘WHY’ behind feedback

Closed Loop reporting

Close The Loop With Customer Feedback

Move the needle on CSAT/NPS metrics with an auditable Closed Loop process that triggers agents to follow up with customers who give certain kinds of feedback.

Monitor key performance metrics at a glance

Easily keep your finger on the pulse

Personalized CSAT Ribbon

Create a ribbon of at-a-glance reports allowing you to see and act immediately on key data and KPIs.

Instantly See The Numbers That Matter To You

Individual “at risk” client NPS, Service Desk performance, satisfaction by location and hundreds more options.

Net Promoter Score example


A simple, customer-friendly way to measure NPS alongside your tickets, emails and transactions.

The Widest Range Of Integrations

Want to get feedback from emails you send from Salesforce, Zendesk, ConnectWise, ServiceNow, Outlook, and dozens of others? We’ve got you covered. Plus, our HTML method means you can embed surveys into thousands of other apps too.


Ready to try for free?

Create a free account

Customize Icons And Library

Personalizing your surveys give your customers a taste of your identity.

Send yourself a test

Custom Fields For Complete Personalization

See your CSAT or NPS data cut by any variables you hold in your CRM, Service Desk or 3rd party system. Product line, contact center, service line, agent, anything you want to measure

Identifiable real-time feedback-data-variables

Identifiable real-time feedback-data-variables

Ministry of Magic

Magical support as standard

We’re in the customer service game and we take ours very seriously indeed. Our Ministry of Magic support team is passionate about helping you take your customer feedback to the next level.


Enterprise-class security

We know you want peace of mind on data security, GDPR and we’ve got it. Simple and flexible for small business with the security and compliance you need at scale.

Your totally free trial.
No credit card needed. 

  • 10,000+ users trust us with their feedback.
  • From IT helpdesks to customer service teams.

  • “Our 80% response rate is unheard of. The really cool thing is, 66% leave us a comment too”
  • Amazing product! We saw a 750% increase in our response rate”
  • “It’s totally changed the way we ask for feedback”

Create Your Free Customer Thermometer account

By creating an account, you agree to our terms & privacy policy.

  • “Our 80% response rate is unheard of. The really cool thing is, 66% leave us a comment too”.
  • Amazing product! We saw a 750% increase in our response rate”.
  • “It’s totally changed the way we ask for feedback”.