The best way to get actionable feedback from across your business
Customer Thermometer can measure and alert you to feedback across all aspects of your business, from employee engagement to customer success, service and helpdesk to customer experience.
Easily Manage Real-Time Feedback
If something’s not right, you want to act. We’ve got real time email alerts, plus integrations with Slack, dashboarding tools, webhooks, API’s and more. It is easy to get the right people dealing with the right customers.
Built-In Gold Star Reporting
No need to build reports, they are ready and waiting for you from the first click. It all just works.
Leaderboards As Standard
See who, or what, is performing best in your business. Look at satisfaction data by agent, product, territory and more.
Understand Your Feedback With Drivers
Know what’s really driving customer and employee feedback. Our unique Drivers feature gives you insight into the ‘WHY’ behind feedback
Close The Loop With Customer Feedback
Move the needle on CSAT/NPS metrics with an auditable Closed Loop process that triggers agents to follow up with customers who give certain kinds of feedback.
See it in action
Try it for yourself
Monitor key performance metrics at a glance
Easily keep your finger on the pulse
Personalized CSAT Ribbon
Create a ribbon of at-a-glance reports allowing you to see and act immediately on key data and KPIs.
Instantly See The Numbers That Matter To You
Individual “at risk” client NPS, Service Desk performance, satisfaction by location and hundreds more options.
A simple, customer-friendly way to measure NPS alongside your tickets, emails and transactions.
The Widest Range Of Integrations
Want to get feedback from emails you send from Salesforce, Zendesk, ConnectWise, ServiceNow, Outlook, and dozens of others? We’ve got you covered. Plus, our HTML method means you can embed surveys into thousands of other apps too.
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