
A complete guide to word of mouth marketing
Welcome to our word of mouth marketing guide. Word of mouth comes from a variety of places and can be unpredictable and hard to control. This guide shows you how to influence the word of mouth that surrounds your brand so that you get more customer…

Instant Feedback: The Importance of Speed in Gathering Customer Feedback
A customer feedback process has many parts. Operating it should be efficient, repeatable and follow best practices too. But what about speed? How important is it that your customer feedback is fast? How do you achieve instant feedback, and what…

Customer Feedback: The 5 Star Guide To Happy Customers
Welcome to this ultimate guide to customer feedback. It’s a big topic so we’ve broken it down into key questions about the nature of customer feedback, its importance and what to do with it. The aim is to provide actionable insights you…

Top 5 Customer Feedback Content Greatest Hits
Attention pop pickers! We’ve compiled a mini mixtape of greatest hits from the Customer Thermometer content hub. It’s no surprise that the no.1 on the list comes from our incredibly popular Ultimate Guide to NPS ‘album’.
Read on to…

10 Great Customer Service Skills You Need To Know
Optimizing the quality of your customer service is critical to success. That means building and nurturing great customer service skills.
Customer service skills remain vital even as automation and self-service continues to rise. In fact,…

On-Brand Customer Feedback Survey Icon Ideas Your Customers Will Love
Businesses strive to deliver a great customer experience that’s unique to their brand. That means bringing the brand into every customer touchpoint – including when collecting customer feedback. Even here, there are cool things you can do…

Enterprise Feedback Management: Everything You Need to Know & More
Customers interact with businesses, organizations and suppliers via multiple channels. Email, phone, social media, chat, mobile apps, SMS, face-to-face – are all used for customer feedback and interaction. People also leave online reviews…

20 Brilliant Customer Feedback Quotes
Looking for new and useful customer feedback quotes for your next presentation or blog post?
Customer feedback is taking centre stage. Customers have more ways than ever of getting in touch with the businesses that serve them. From social…

Unbiased Survey Questions & Examples: The Complete Guide
A core aim of your customer satisfaction surveys should be accuracy. Sometimes the truth hurts, but the truth of what your customers think is absolutely paramount. As a result, writing unbiased survey questions could be the most important piece…

Quick Survey Ideas and Examples to Engage Customers
Sometimes you just want to send a quick survey to your customers, staff or partners.
You might want to get a snapshot of how people feel about your product or service, super fast.
Or you might want to ask people something regularly, so…

11 Essential Customer Satisfaction Metrics To Track In 2021
Tracking and measuring the satisfaction levels of your customers is critical for success. Poor customer satisfaction will result in lost customers and adversely affect your brand.
How to measure customer satisfaction
Customers become satisfied…

Paving the Way to Customer Experience Excellence with Tobermore
As a manufacturer, Tobermore is committed to quality, performance, innovation and sustainability. But the same commitment is true of its approach to customers. Tobermore’s vision is to “create beautiful spaces by producing world-class products…