Archive for category: Customer Feedback

Customer Feedback

Customer feedback is becoming increasingly hard to get in any representative way. The traditional customer survey now gets sub 2% response rates. Tweets, Facebook posts, review sites, likes and shares are all very well, but often it’s only the customers who shout the loudest (often those who’ve had a bad experience) who get heard.

We created Customer Thermometer to tackle exactly this problem. We are dedicated to sourcing the fastest and most accurate picture of how your customers feel without bothering them. In this section we’ve collected our best articles on the changing face of customer feedback, and how to navigate it.

Customer Feedback, Customer Service, Customer Support

10 Great Customer Service Skills You Need To Know

Optimizing the quality of your customer service is critical to success. That means building and nurturing great customer service skills. Customer service skills remain vital even as automation and self-service continues to rise. In fact,…

Customer Experience, Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Success, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, News & Press, Retention Rate, Staff Employee Engagement, Staff Employee Retention, Staff Employee Satisfaction, Staff Employee Surveys

On-Brand Customer Feedback Survey Icon Ideas Your Customers Will Love

Businesses strive to deliver a great customer experience that’s unique to their brand. That means bringing the brand into every customer touchpoint – including when collecting customer feedback. Even here, there are cool things you can do…

Customer Feedback, Customer Retention

Enterprise Feedback Management: Everything You Need to Know & More

Customers interact with businesses, organizations and suppliers via multiple channels. Email, phone, social media, chat, mobile apps, SMS, face-to-face – are all used for customer feedback and interaction. People also leave online reviews…

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Support

20 Brilliant Customer Feedback Quotes

Looking for new and useful customer feedback quotes for your next presentation or blog post? Customer feedback is taking centre stage. Customers have more ways than ever of getting in touch with the businesses that serve them. From social…

Customer Feedback, Customer Surveys, Feedback Surveys

Unbiased Survey Questions & Examples: The Complete Guide

A core aim of your customer satisfaction surveys should be accuracy. Sometimes the truth hurts, but the truth of what your customers think is absolutely paramount. As a result, writing unbiased survey questions could be the most important piece…

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, Staff Employee Surveys

Quick Survey Ideas and Examples to Engage Customers

Sometimes you just want to send a quick survey to your customers, staff or partners. You might want to get a snapshot of how people feel about your product or service, super fast. Or you might want to ask people something regularly, so…

Customer Feedback, Customer Satisfaction, Customer Surveys

11 Essential Customer Satisfaction Metrics To Track In 2021

Tracking and measuring the satisfaction levels of your customers is critical for success. Poor customer satisfaction will result in lost customers and adversely affect your brand. How to measure customer satisfaction Customers become satisfied…

Customer Case Studies, Customer Feedback

Paving the Way to Customer Experience Excellence with Tobermore

As a manufacturer, Tobermore is committed to quality, performance, innovation and sustainability. But the same commitment is true of its approach to customers. Tobermore’s vision is to “create beautiful spaces by producing world-class products…

Customer Feedback, Customer Surveys, Feedback Surveys, How To Survey Guides

How to Embed a Customer Satisfaction Survey in Email

Customer survey emails are, in our world, questions you ask customers to get their feedback. One of the simplest ways to do that is to embed a survey into emails you're already sending out. Email survey examples like this might include…

customer thermometer better nps score net promoter score

Customer Feedback, Customer Satisfaction, Customer Surveys, Retention Rate

How to Get a Better NPS Score

Ever wondered about Net Promoter Scores? Or more to the point, wanted to know what a good NPS score is and how to get one? Read on for our comprehensive guide. What is a Net Promoter Score (NPS) Score? Net Promoter Score (NPS®) was first…

Customer Feedback, Customer Support, Customer Surveys, Feedback Surveys

10 Email Survey Subject Lines For Great Response Rates

People are managing ever-increasing volumes of daily email messages. When they triage their unopened emails they look at two things: who the emails are from and the email subject lines. If you are looking for customer feedback, survey subject…

customer thermometer feedback email

Customer Feedback, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, Staff Employee Engagement, Staff Employee Surveys

Asking for feedback by email

Do you need to create a great feedback email? Are you looking to change the way you get responses from emails you send regularly? Do you need to gather feedback from a large number of customers and staff in a simple and quick way or maybe you…

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