
Can you predict a customer churning?
In any contest, it sure is helpful to know what your opponent is going to do next. In the perpetual tussle against customer churn, organizations would do anything for the power to predict which customers are about to leave.
Customers are…

How to Create an Unbeatable Customer Referral Program
What is a customer referral program?
A customer referral program is a structured process, enshrined by organizations, that enables their existing customers to help them acquire new customers. It is based on the willingness of these existing…

Gamification in Loyalty Programs: Why it’s so important and how to measure its success
Gaming is big business. Worth hundreds of billions of dollars a year, the industry rivals Hollywood in big name titles and huge audiences alike. The result is a level of popularity and familiarity that borders on addiction. Playing video games…

Customer Attrition: 10 Reasons Why Your Customers Leave
Why do customers leave? There are lots of reasons behind customer churn, but some consistently come up time and again.
It’s important to know why customers are likely to leave so that you can:
Prevent such circumstances from arising
…

What Is Customer Churn? 6 Strategies To Stop Customers Churning
Customer churn is the movement of customers out of your business. There are many reasons why customer churn happens. It’s a fact of life and business. But it can be managed and mitigated.
Stopping or reducing customer churn is essential…

On-Brand Customer Feedback Survey Icon Ideas Your Customers Will Love
Businesses strive to deliver a great customer experience that’s unique to their brand. That means bringing the brand into every customer touchpoint – including when collecting customer feedback. Even here, there are cool things you can do…

5 Inspiring TED Talks to Drive Customer Success
TED stands for ‘technology, entertainment, design’, which covers a hell of a lot. TED Talks are each roughly 12–18 minutes of expert insight and inspiration.
We love all TED Talks, and we’re not alone. Today’s back catalogue of…

4 Foolproof Ways To Increase Customer Loyalty
You’ve worked hard to build a valuable, loyal customer base, and you don’t want to lose it. Churn is never good. But sustaining loyalty and customer retention is not as easy as just providing good service. Want to know how to measure, maintain…

7 Steps to dominate B2B Customer Experience
B2C (business to consumer) organizations have been proactively managing customer experience for many years. Think of the restaurant or the retail store. You can go back more than a century for evidence of B2C outfits harnessing CX for business…

5 Actionable Steps to Achieving Customer Excellence
Great customer service is widely recognized as one of the key customer experience factors influencing brand loyalty. But customer excellence must also be acknowledged as having a major influence.
Customer excellence is always doing and being…

Enterprise Feedback Management: Everything You Need to Know & More
Customers interact with businesses, organizations and suppliers via multiple channels. Email, phone, social media, chat, mobile apps, SMS, face-to-face – are all used for customer feedback and interaction. People also leave online reviews…

20 Brilliant Customer Feedback Quotes
Looking for new and useful customer feedback quotes for your next presentation or blog post?
Customer feedback is taking centre stage. Customers have more ways than ever of getting in touch with the businesses that serve them. From social…