See it in action.
Try it yourself now
It’s time to stop interrupting customers with links to long form surveys. Make it easy and engaging. When a recipient clicks an icon, their response is immediately recorded.
Embed Customer Thermometer 1-click surveys into emails you already send, or use our sending tool. Either way, no developers are required and you can be up and running in under 10 minutes.
Know instantly who is happy and who is not. Get Slack and email alerts about issues in real time and act immediately.
See responses and comments by team, region, agent… anything!
It’s time to stop interrupting customers with links to long form surveys. Make it easier for your customers to tell you how they feel. When a recipient clicks an icon, their response is immediately recorded.
Embed Customer Thermometer 1-click surveys into emails you already send, or use our sending tool. Either way, no developers are required and you can be up and running in under 10 minutes.
Know instantly who is happy and who is not. Be alerted in real time to issues so you can act immediately. See responses and comments by team, region, agent… anything!.
See it in action.
Try it yourself now
Send a surveyGreat for regular pulse polling, internally or externally.
Find Out More >
Integrate us withUse us with ticketing, support, success or CRM apps.
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Add a survey to your email signatureGreat for regular feedback without centralized systems.
Find Out More >
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Lindsay Willott2021-02-09 10:37:062021-02-09 10:37:06Exclaimer Acquires Customer Thermometer to Bring Real-Time Customer Feedback to its Global Corporate Email Signature Platform
Experience what it’s like to receive a customer satisfaction survey you don’t want to delete. Send an Email Thermometer to yourself using the box below. Don’t forget to click a response!
Our popular one-click feedback email survey solution lets your customers tell you what they think about your business, products, service levels and more, in an instant. As a result you benefit from better response rates, truly relevant data and deep, accurate business insights.
Happy customers are marketing gold dust. They talk about you in glowing terms, they tell their friends, family and colleagues, they buy more from you, and they buy more frequently than people who feel neutral or less than happy. The happier your customers feel, the more likely they are to become advocates. And advocates are your most precious customers of all. They’re the people who practically sell your wares for you thanks to their positive feelings and enthusiasm.
Having said all that, it doesn’t take much to transform a loyal advocate into someone who runs straight into the arms of a competitor. A sharp reduction in levels of customer satisfaction indicates something has gone wrong, giving you the early warning signal you need to fix things. You can even harness our software to compare recent satisfaction levels with past satisfactory scores, identifying individuals who are unhappy enough to consider leaving you in favor of a competitor.
Tracking customer satisfaction and benchmarking it against competing businesses in your sector via a proven Customer Satisfaction Survey app also helps you pin down exactly how you compare with competitors, and know whether you face the risk of a mass defection.
The best way to find out more about what real people think about our tools is to read our collection of case studies. For example, for one of our clients our survey software dramatically increased their levels of customer feedback. It took less than an hour to implement, and the resulting data is changing the way they do business for the better. In their words:
“We really didn’t think the number of people that actually replied would reply. And I was also shocked by how many people love to give us comments. It’s been a huge success for us. It totally turns my experience of surveys on its head.”
You can read the full Case Study here and explore more real-life case studies here.
Click here to take the next step, setup a free trial account and check out our simple survey system for yourself.
Alternatively, you might like to click here to see how our survey software works.
Or, if you have any questions, feel free to contact us. We’ll be happy to help.
