Customer Thermometer is simple for any Managed Service Provider (MSP), Value-Added Reseller (VAR) and Microsoft Cloud Service Provider (CSP) to sell and distribute.
It also offers easy additional SaaS revenue from every customer email signature or PSA/CRM system integration.
What is Customer Thermometer?
We are the IT Services, Support and MSP customer feedback specialists. We specialize in getting feedback from the heart of customer touchpoints by embedding feedback buttons into emails and tickets.
64% of channel partners say services sold on a recurring revenue basis are their best growth drivers
(Barracuda MSP Research)
No more click this link or extra emails. A smooth part of your user journey designed to max your reponse rate.
As IT Services businesses and MSPs increasingly focus on getting and keeping subscription revenue, understanding customer satisfaction in a light-touch way is critical. It’s these fast-paced, volume-ticket environments where Customer Thermometer is at its most effective.
Get in touch today
Book a call and get hold of our reseller packs. We’re here to support you with marketing, assets and information.
Gartner predicts that 89% of businesses are expected to compete mainly on customer experience
Customer Thermometer +
By joining our channel partner program you can bundle our 1-click feedback solution with Office 365, G Suite, ConnectWise, ServiceNow, Kaseya, Salesforce, Zendesk and dozens more. Thereby offering your customers the ability to sense and respond to customer feedback in real-time, keeping churn as low as possible.
Help your customers get feedback from any service emails they send.
See your CSAT or NPS data cut by any variables you hold in your CRM, Service Desk or 3rd party system. Product line, contact center, service line, agent, anything!
Measuring value and delivering it too
With Customer Thermometer, The 20 has a tool that both measures value to MSPs and delivers it. This is critically important to a business that hangs its hat on creating, implementing and continuously improving a proven model for MSP growth excellence.
“It’s definitely a partner relationship we have with Customer Thermometer, rather than vendor/customer. There’s trust and a good degree of honesty — if there’s something we want changed, Customer Thermometer gets it done. They made the Kaseya integration easy, and right now we’re working through some improvements to the data visualisation so it gives us exactly what we need.”
“It’s an incredibly powerful product that just happens to be very simple. It’s well crafted and well integrated and brings a lot of value to our business. What else is there to say?”
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
Essential Website Cookies
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.
Other external services
We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.
Google Webfont Settings:
Google Map Settings:
Google reCaptcha Settings:
Vimeo and Youtube video embeds: