Sometimes, it’s the little things which matter
We take data protection and privacy really seriously – our business depends on it. Yours does to.
If one of your recipients clicks the unsubscribe link at the bottom of every Email Thermometer sent by our system, they are automatically removed from all lists within your account.
We’ll alert you by email when this happens. We’ll also alert you if you try to add it back into your account by mistake.
Sometimes respondents have ‘fat fingers’ or make a genuine mistake when clicking or tapping a response.
If they try to correct their mistake within 30 mins of their initial click – the system will allow them to reset their response, without any intervention from you.
Account holders are also able to delete responses, which make Thermometers ‘live’ again – which means a respondent can try again.
Customers often want to set up a blast for the following day or week (perhaps whilst on vacation).
Simply create your blast in the normal way, select timed choose your date and time. Couldn’t be simpler really.
Whilst we pride ourselves on our response rates, not everyone gets round to answering their emails.
Between 3 and 28 days (changed from 3-14 days from 24th March 2014) after sending a blast, a reminder blast button will appear against blasts with pending responses.
Sending a reminder blast automatically resends the original Thermometer to anyone not yet responded and adds those results to the original blast.
Want to get an overview of the service?
Here we show the process, without the detail.
Find out how to import your customer data and manage it within the system.
We handle your unsubscribes too.
We alert you if your customers click red or amber lights or leave a comment.
Find out how create email or iOS/Android alerts.
We know how important your brand is to you.
Here, we explain how to customise your service.
Our surveys are most definitely NOT anonymous. You get insight from knowing who clicks.
Take a look at our comprehensive reporting section.
The world is becoming more connected and we can integrate with 3rd party apps.
Find out how and download our API documentation.
Test a Thermometer
Experience what it's like to receive a customer satisfaction survey you don't want to delete.
Send an Email Thermometer to yourself using the box below.
Don't forget to click a response!