It’s often hard to find it worth the time, money and effort required to attend a conference, let alone to choose which one is best for you. We’re always in touch with those in our industries online and we can collaborate without leaving our desks. So why would we bother going to customer experience conferences?

Well, the internet is a great and powerful tool at our disposal, but it’s also nothing quite like the real thing. Conferences and trade shows can refresh your enthusiasm and interest in the industry – meeting likeminded people who understand your battles you face day-to-day can really help. Gain some insights, get to know peers, collaborators and competitors, build relationships across the field.

Not only this, but you can get a look at the current key thought leaders holding talks, and those on their way up who are worth learning from in their successes. The valuable industry insight should help make the cost of the ticket worthwhile, and you’ll keep this knowledge with you for the benefit of your entire business. So which customer experience conference is the one for you? Keep reading for the ones we have our eye on from around the world.

North America

Customer Experience Strategies Summit

April 21st-22nd 2020 – Toronto, ON, Canada

A two-day event with a varied group of speakers – gain insights to use to tackle your customer experience challenges, leave feeling motivated and ready to strategize back in the office. Master digital CX, unleash social media, explore innovative technologies and drive customer loyalty and retention.

Modern Business Experience

March 23rd-26th 2020 – Chicago, IL, USA

At the Modern Business Experience event you can hear analyst perspectives on future customer experience developments, be inspired by the CX experts pushing the limits, connect with peers, spotlight your success and receive tactical tips to refresh your mind and empower your team.

The Customer Service Summit Incite Group

June 8th-9th 2020 – San Diego, USA

Gain tools and strategies to drive customer experience service to the center of the business and exceed customer expectations. The world’s most influential brands in customer experience will be gathered to set the bar for omnichannel support, ensuring an unforgettable experience.

Customer Contact Week

June 22nd-26th 2020 – Las Vegas, NV, USA

After the success of the 2019 conference, CCW will be even bigger in 2020, with a comprehensive program tackling even more customer contact topics and focuses.

X4 The Experience MGMT Summit

March 10th-13th 2020 – Salt Lake City, UT, USA

Discover how the visionaries and leaders behind the world’s most iconic organizations design and deliver breakthrough customer, employee, product, and brand experiences.


CX Marketing Summit

19th June 2020 – London, UK

The CX Marketing Summit focuses on CX excellence, looking at the increasing number of organizations combining the efforts of customer and marketing departments, for consistent messaging and further enhanced customer understanding and insights. Get ready for a “survival guide” of a customer experience conference.

Customer Engagement Transformation

July 9th 2020 – London, UK

The Customer Engagement Transformation Conference was established to allow attendees to evolve their customer engagement strategies and relate more to their customers. The conference helps to equip customer experience managers with insights from the organizations at the forefront of this trend, and already reaping the results.

Middle East, Asia, Africa and Oceania

Customer Experience Management (CEM) Summit Africa

August 5th-6th 2020 – Cape Town, South Africa

A chance for customer experience professionals to meet, CEM Summit will host CX experts and solution providers for an informative summit – all with the aim to improve customer experience across Africa. Practical ways to improve customer retention will be covered, along with customer journey insights and effective use cases of customer data.


March 25th-26th 2020 – Frankfurt, Germany

More than 50 lectures, panels, workshops and open sessions with an extensive experience exchange for the customer experience-oriented.

Gartner Customer Experience & Technologies Summit

June 17th-18th 2020 – Sydney, Australia

The Australian customer experience managers place to be in 2020 – leaders across every part are invited to challenge the notion that CX is truly at the center of their strategies, by examining the differing perceptions of ‘good’ customer service across different organizations.

We hope this helps! If you want to make a boost to your customer experience strategy, why not give our 1-click feedback a go? Send a free test:

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