Customer Experience Conferences for 2019

Conferences offer a great opportunity to learn new skills, network with industry professionals and find out about new developments in the fast-moving world of customer experience. They are also a great way to get away from your desk for a few days and enjoy yourself.

But none of us have the time to attend each and every wonderful CX conference, so we need to be selective. That’s why we’ve compiled this useful list, to help you select the conferences which are best for you.

X4 Experience Mgmt Summit

March 5th – 8th 2019 – Salt Lake City, Utah, USA.

The popular Qualtrics X4 summit is actually five conferences in one. If you are in the business of improving customer experience, employee experience, product experience, brand experience or research then this conference is for you. Many break out sessions provide loads of learning opportunities with plenty of choices. You can learn from some of the worlds top brands and hear details of diverse case studies. Outstanding speakers with varied backgrounds, including some very big names, provide boundless inspiration.

Next Generation Customer Experience

March 25th – 27th 2019 – Hyatt Regency Indian Wells, CA, USA.

Founded in 2011, NGCX (Next Generation Customer Experience) is where America’s top customer experience professionals meet, network and strategize for 2019 and beyond. NGCX regularly receives praise and testimonials for excellent organization, motivational speakers, outstanding networking opportunities and providing lots of inspiration.

Modern Customer Experience

March 25th – 27th 2019 – Hyatt Regency Indian Wells, CA, USA.

The Modern Customer Experience conference from Oracle offers the opportunity to learn the latest strategies and best practices in marketing, service, sales, and commerce. Attended by CX legends alongside technology experts and Oracle partners and peers, this is a great conference to update your knowledge and make some valuable connections.


March 27th – 28th 2019 – Westhafen Pier 1, Frankfurt, Germany.

The motto for this German conference in 2019 is ‘Customer First’. It has two main focuses:

  • Stage #1: Customer management and operations.
  • Stage #2: Experience concepts on all touchpoints.

The event discusses trends and real projects relating to digital experience, marketing automation, customer journey & conversion optimization.

Customer Experience Strategies Summit

April 16th – 17th 2019 – Toronto, Ontario, Canada.

Described as the only CX event that exclusively embraces cross-industry CX knowledge-sharing, this is where you can rub shoulders with recognised CX thought-leaders from a wide range of industries. Perfect for people who are passionate about sharing their insight, actionable tips and tactics.


May 20th – 23rd 2019 – Moscone Center, San Francisco, CA, USA.

They say that if you are in customer-facing role you can’t afford to miss this definitive networking and learning conference in Customer Success. This conference is very much about learning, offering plenty of hands-on workshops, customer success best practices and networking opportunities.

Smart Customer Service 2019

April 29th – May 1st 2019 – Renaissance Washington, DC Hotel, USA.

The Smart Customer Service conference is designed for customer service professionals, responsible for deploying customer service systems and strategies in all types of organizations. This conference is co-located with three additional, relevant conferences: CRM Evolution, SpeechTEK, and the Digital Experience Conference.

The Customer Service Summit

October 23rd – 24th 2019 – Marriott Brooklyn Bridge, New York, USA.

Featuring major brand leaders and speakers from various industries this summit, run by the Incite group, aims to map out the future of customer support. Explore the challenges facing customer service professionals both today and in the future, and learn actionable strategies that will ensure quality and consistency.


June 11th – 12th 2019 – New York Hilton, Midtown New York, USA.

Provided by Forrester Research, the CX NYC conference in June 2019 tells us that:

“The time has come for an aggressive push for radical change in CX.”

Speakers include a number of senior analysts and experts from Forrester.

Gartner Customer Experience & Technologies Summit 2019

June 17th – 18th 2019 – Sydney, Australia.

This Gartner event is hosted at various locations around the world. At this conference you can expect to learn how to shape and plan your future customer experience strategies to improve customer satisfaction and loyalty. Gartner analysts, guests and peers will provide the latest research and actionable recommendations for you to take away.

Customer Contact Week

June 24th – 28th 2019 – The Mirage, Las Vegas, USA.

The very first annual Call Center Week conference was held in 1999. Today, CCW has become the world’s largest customer contact event, presented 3 times a year, serving more than 3,000 attendees annually.


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