What Generation Y wants from customer service?

We are delighted to post this fascinating interview with leading futurist and strategist Dr Graeme Codrington. In it, he discusses with our co-founder Mark, his views on what Generation Y wants from customer service and how businesses need to respond.

As Dr Codrington says in our interview “Generation Y are looking for a real-time, very transparent conversation with the people they buy from.” and “they see no reason why customer service can’t happen at any time of day”. Customer service for Generation Y will need to be faster, more straightforward and more action-oriented than ever before.

Graeme is an expert on the new world of work and multi-generational workplaces. He is a keynote presenter, author of Mind the Gap, futurist, facilitator and strategy consultant working across multiple industries and sectors.

Take a closer look at Graeme’s work here:

Follow Graeme on Twitter www.twitter.com/workforcetrends