Customer Support

Given what we do for a living here at Customer Thermometer, we’ve always known that our customer support needs to be top notch. Our customer service approach comes very much from the heart. We genuinely support our customers as we would like to be supported. No gimmicks or giveaways, but genuinely excellent service that solves problems and takes pain away.

The result is our Ministry of Magic – our name for our customer support department. Every customer email is written and then reviewed for that extra 10% of magic, help or advice to ensure that we knock it out of the park. Every customer request or suggestion is shared, investigated for what can be learned and genuinely appreciated. In this section of our blog, you’ll find amongst other great content, our own internal customer support handbook – Good Magician, Bad Magician – a really popular download.

25 ideas to improve your customer support

5 ideas from customer support leaders American Express - an insight into the place where customers and data meet. Originally published in Fortune magazine, this article delves into how AMEX's customer service calls remain unscripted and still…
Customer support surveys tips
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Customer support surveys: why yours isn't working

If you run a customer support team, you’ll probably be seeking useful feedback from customer support surveys. No doubt, you'll recognize these issues:You need a meaningful measurement about how customers feel about your service, not…
customer-support-lunctime-reading

ROUNDUP: Our most popular posts from the last 6 months

In a hectic world, it’s hard to find time to read good quality content on customer experience and customer service. So we’ve done the hard work for you.Our most popular posts of the last 6 months all in one place are here, all neatly…
scale personal support

The one thing you need to scale personal support

It’s hard to believe the way businesses used to tack on customer service to their products as an afterthought. It was as if to brazenly say, “We know you’re not going anywhere.”It seems that’s the only thing they knew for sure.…