
11 Essential Customer Satisfaction Metrics To Track In 2021
Tracking and measuring the satisfaction levels of your customers is critical for success. Poor customer satisfaction will result in lost customers and adversely affect your brand.
How to measure customer satisfaction
Customers become satisfied…

The 10 Golden Rules Of Customer Survey Design
There’s a world of difference between well-designed and poorly-designed customer surveys. A great survey design doesn’t just look appealing, it gets you the insights you need.
Kicking off your optimum survey design
When you want to survey…

The Ultimate Guide To Creating A Training Survey
The best training programs constantly evolve. And the best way to inform that is through the feedback of training participants. In this post, we’ll explain how to do that using training feedback surveys.
What is a training feedback survey?
Training…

How to Embed a Customer Satisfaction Survey in Email
Customer survey emails are, in our world, questions you ask customers to get their feedback. One of the simplest ways to do that is to embed a survey into emails you're already sending out.
Email survey examples like this might include…

How to Get a Better NPS Score
Ever wondered about Net Promoter Scores? Or more to the point, wanted to know what a good NPS score is and how to get one? Read on for our comprehensive guide.
What is a Net Promoter Score (NPS) Score?
Net Promoter Score (NPS®) was first…

10 Email Survey Subject Lines For Great Response Rates
People are managing ever-increasing volumes of daily email messages. When they triage their unopened emails they look at two things: who the emails are from and the email subject lines. If you are looking for customer feedback, survey subject…

5 Best Free Online Survey Tools
Online survey tools have evolved enormously since first gaining popularity in the 1990s. Their continued popularity is because free online survey tools are simple, cost nothing and they work. They also enable businesses to continuously monitor…

Asking for feedback by email
Do you need to create a great feedback email? Are you looking to change the way you get responses from emails you send regularly? Do you need to gather feedback from a large number of customers and staff in a simple and quick way or maybe you…

How To Get Customer Feedback From The Emails You Are Already Sending
“The reports of email’s demise have been greatly exaggerated,” Mark Twain might have said.
Email is the big daddy of business communications. More and more are sent every year despite repeated predictions to the contrary. Whatever gets…

5 Easy Ways To Improve Your Customer Satisfaction Score
Understanding your customer satisfaction score (CSAT) is just the start... Not the end.
We have the gloriously named Santorio Santorio to thank for the invention of the thermometer in about 1625. Prior to that, there was no consistent or…

How to respond to negative feedback
You can’t please all the people all the time. Negative feedback is a fact of life, even for businesses that provide great CX. Sadly, it can take its toll on customer-facing staff and even drain your resources disproportionately.
Take social…

ParentPay Passes CSAT Exam With Flying Colors
Schools have undergone a cashless revolution since ParentPay launched its innovative payment solution in 2002. As a result of removing cash, schools have saved millions of hours of time accounting for meals, trips, uniforms and other school…