Service & Helpdesk
Gathering feedback at the moment of interaction is critical if you want to
understand service satisfaction. But service customers are time-poor.
To get maximum lifetime value from your customers, their entire journey
needs planning, measuring and optimizing on an ongoing basis.
In a world where we are increasingly doing business remotely, your service
and support team’s performance is more important than ever.
It isn’t enough for a customer to buy your product any more. If they don’t
succeed in using it they won’t stay with you for long.
Employee engagement is a big item on management agendas. Talent is
incredibly hard to get, and when you’ve got great people, the last thing you
want to do is ask them to fill in long, uninspiring surveys. Customer
Thermometer provides a brilliant engagement tool.