Every day, around the world, thousands of people rely on us to give and receive real time feedback. Here’s 83 reasons why …
Read our customer testimonials
We’ve been trusted by big brands for over 7 years
“Customer Thermometer offers HPE OEM the best way we know to gather large quantities of real time intelligence, unobtrusively. I recommend it all the time.”
“We are really loving CT and our customers feel empowered by having the ability to access us directly with their feedback. It’s great fun.”
“Customer Thermometer allows us to easily receive feedback from our clients. Just one click and they are done! We also love the instant customer service their support team provides!”
“It gives us real-time feedback, and enables us to respond to feedback immediately so we can deliver a better service for our customers.”
“Our community is at the very core of what we do at Glossier, so providing the highest level of customer service is a must for our team. CT gives us important insights that we use to constantly improve our processes and ensure that our standards of excellence are being upheld.”
“We’ve used Customer Thermometer in our Manchester Global Centre and our response rate has increased by 650%. It’s totally changed the way we ask for feedback.”
“We want to Make Energy Easy for our Customers. Customer Thermometer has helped us hold onto this mission.
Set up was quick and simple, the results come through to us in real-time and we are able to go back to our customers to ‘close the loop’.”
“We now have numerous transactional touchpoints where we can find out how we did.
It’s the easiest thing in the world for our customers to respond to and I think simplicity in this day and age is what all we want.”
“I would definitely recommend Customer Thermometer. It was recommended to me by a colleague in the US.
I’ve recommended it to our South African business and we’ve had interest from other countries as well.
“Customer Thermometer’s automated alerts are very useful for the team as they mean we can respond to customers in real-time.”
“Unlike previous methods we’ve used, there’s no collation required and we can do a post-mortem on the event and act on specific leads or feedback that arise from the survey straight away.”
“CustomerThermometer’s NPS tool has allowed the IT department to quickly baseline our customer’s loyalty.”
“We have found Customer Thermometer to be an invaluable tool. The way the data is presented and the ease of use allows us to make quick targeted decisions that in turn make improvements to our customer journey”
“The response rate is around 80%. That’s not something we’ve experienced with the previous ConnectWise surveys that we’ve used. The really cool thing is that, 66% leave us a comment too.”
“There’s nothing worse than filling in a 10 page survey. Our Customer Thermometer survey changes all that. We call it the ‘Amazon’ approach. It’s one click and you’re done.”
“This VOC shows us the mirror! It enable us to see where we are good but, more importantly, it shows where we can improve.”
“Using a system like this puts the Account Team in charge of its own destiny… every working day. This is a REAL sales feedback tool.”
“It gives us real-time feedback and enables us to respond to that feedback immediately… so that we can deliver a better service for our customers.”
Mark Hopwood, Head of Service Management, BT Conferencing
We are making a real difference to customer support teams around the world
“We implemented the monthly survey system Customer Thermometer. This digital customer feedback system and allowed us to survey 590 customers by email. We received a 52% response rate, with 86% giving us an “Excellent” rating.”
“Thanks to Customer Thermometer, we’ve enhanced our customer service insights by collecting more feedback than we were previously. Moreover, the functionality allows us to integrate the feedback directly with our Customer Service solution.”
“It’s has given us a way to connect with our customers like never before! Having a pulse-checking tool like this has been invaluable, allowing us to take better care of our customers, and continually improve our Support Center.”
“Unlike traditional multiple choice surveys, Customer Thermometer gathers feedback with the single click of a button. The instant ‘temperature’ reading allows us to quickly measure user satisfaction and pinpoint where we excel and what we could improve.”
“It also allows us to easily track disappointed customers in order to quickly and efficiently resolve any issue, making sure that no problem goes unresolved … It works and does its job perfectly – we’ve never had any issues.”
“We’ve been using Customer Thermometer more and more as our sales have grown – we still LOVE the service, thanks.”
“Customer service is everything for our business and Customer Thermometer has really helped us succeed by making it fun and easy for our customers to help us improve. Keep up the great work!”
“By far the simplest and most addictive way of tracking your NPS. As far as value for money, the visibility this tool gives you is worth its weight in gold for us. Our staff get excited when they get good feedback! The service is prompt and efficient and we look forward to using CT way into the future.”
“I would recommend Customer Thermometer because it’s really been a great product for us.
It’s super easy to set up and it really saved us a lot of time, definitely a lot of money.
I’m very pleased.”
Jeremy Jones, Operations Director, Gigmasters.com
We get amazing response rates for our customers
“One response I received is right out of your playbook and your product gave me the tools to rescue a lost account!
I’ve been over-the-moon happy with your product – over triple last years’ survey response percentage. I’m very impressed!”
“I LOVE CUSTOMER THERMOMETER!!! We’re seeing well over a 10-fold improvement in response rate since moving to Customer Thermometer. Customer Thermometer has great features such as the ability to personalize images…STRONGLY RECOMMENDED.
“We wanted to increase the amount of feedback we were getting so looked for a better way to gather it. We decided to use Customer Thermometer, and having done so we have increased the amount of feedback we get by nearly 500%. It’s a great tool – you should take a look.”
“A company we work with implemented their own rating system. They’ve received just 2 responses on over 700 solved tickets! We implemented your system just 2 or 3 days ago and have already received over 60 clicks! We couldn’t be happier with the system…”
“We’re getting a 66% response rate.
It’s transformed my business”
Chris Brunsdon, Managing Director, Jack Brunsdon
“Because it’s so ‘light touch’ and fun to click, we regularly achieve response rates of over 85%.”
“We didn’t think we could get a response rate this high from a survey tool.”
“Wow! The search is over; our response rate jumped over 50%.”
“Feedback is plentiful! Your product has really done the job for us.”
“It took literally 10 minutes to implement and immediately started to deliver valuable results.
I think it’s a huge positive for both our customers and our team.”
Matt Casey, Customer Operations, Moonfruit
Your customers will love giving feedback again.
“When we made CT surveys a part of our ISO 9001 Quality Management System, we immediately got much better feedback about our projects than ever before – and every single click helps us to improve our processes!”
“We use the CT plug-in for Zendesk. We like the extra level of granularity it provides in getting feedback from our clients. Our clients aren’t black and white, why should our surveys be!”
“A fantastic way for our players to tell us about the service received. Great reporting means we can drill right to problem areas and take action quickly.”
“It’s simple and quick, yet powerful and effective. We love it.”
“Customer Thermometer is fantastic.”
“Customer Thermometer has empowered all of us at the Marketing Research Course at California State University Los Angeles.”
“This has been fantastic for our business, I’ve seen such an improvement.”
“A great tool for encouraging and getting instant feedback from our seminar.”
“We prefer the one-question, one-click responses because if customers can get what they need in a shorter amount of time, then that’s best way to go.”
Nichole Jordan, VP, Customer Success, AnyPerk
Our customer support is amazing – as you might expect
“The customer service I have received from the team is truly OUTSTANDING!! When I have an issue with anything they are on the phone with me or emailing within minutes despite the time difference – truly creating peace of mind!”
“The Customer Support at Customer Thermometer is top notch. Given my role, I’m so incredibly picky about support services and I’m rarely delighted.”
“Customer Thermometer is really paying off for us – we have deeper insight into customer feedback and that real-time connection is really powerful! Their customer service is far more than I could’ve expected!”
“Nexmo’s 1st priority is our customers’ success using our cloud communication APIs. I was delighted how quickly CT helped us learn which customers found the Nexmo service outstanding, allowing us to continually improve.”
“Thank you for being very responsive in a pre-sales capacity. The quality of your product coupled with your support was superior to the alternatives we considered.”
“Customer Thermometer is ‘simply’ awesome, I wish I’d come up with it.”
“We use CT to ensure we are delivering to the very highest standards by reaching out to thousands of end users nationwide.”
“The thing we love most about this tool is a response can be delivered in just one click, from directly within an email client.”
We’re independently loved and verified
“An easy and unique way to gather the thoughts of your customers. 9/10.”
“Unlike other surveys, it offers truly transparent results.”
“The tool I currently use … is Customer Thermometer … it does this one thing very well in my opinion and is easy to get going.”
“A valuable tool for any company who would like to send out customer surveys on a regular basis.”
We stop customers from leaving services businesses
“It’s a fantastic tool and is another way of us being totally accountable for the work we do.”
“It’s been phenomenal. I absolutely love your application – I think you’ve changed the very future of my company!”
“We will be using the service for the long term”
“Thanks for the quick response! I am a fan! … I’m loving this survey system. Much better than I’d ever imagined!!!”
“I love your service, it’s made a huge difference to our company.”
“Customer Thermometer is by far the most effective solution I have used to check customer satisfaction levels.”
“A fabulous feedback tool.”
“Without CT we’d have no handle on what our clients REALLY think. A brilliant product.”
“We cut our attrition rate was cut in half almost immediately! Our customers are just not leaving any more. It’s been phenomenal.”
Laura Smith Owner, All Star Cleaning, CO
We play very nicely with other applications
“We love the flexibility and the variety of icon sets that we can use in our email notifications to our customers. The integration with ConnectWise was easy and works well.“
Still reading? Here’s a few more very happy customers…
“We’re in the feedback age, and Customer Thermometer provides the best way for us to get it in real time.”
Why not become another one of our happy customers?
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Be prepared for your response rate
Take action on all your feedback – you might be surprised just how much you will get.