If you rely on ratings and testimonials to win new business, it’s time to try Customer Thermometer. We make giving feedback easy on your real estate clients. Never before has it been so simple to gather testimonials whilst finding out what your clients are really feeling.
Are you struggling to gather testimonials or gauge customer satisfaction, with frustratingly low response rates from your current survey function? With customer experience now such a major competitive advantage, give your customers the chance to tell you how you are doing in real time, in a way that’s convenient for them.
Replace the boring “click to answer survey” links with our customizable 1-click feedback icons. Ask for ratings directly from a triggered email, from an email signature or a CRM, or from a tablet.
Customer Thermometer’s customer satisfaction survey is unique, brandable, engaging and gets results. It’s the antidote to long surveys; customers love using it.
The market leader in engaging feedback
Gain useful and actionable feedback with metrics ranging from CSAT and NPS to TempTracking and league tables. View or export your data to use it how you choose, see a live comment stream and the geolocation of responses, track targets and schedule reports for when you need them. Not only this, but you can use webhooks to trigger actions inside other apps, and we offer many integrations to write back your data into your system.
Because of our hard work, we’re very pleased to say that we’ve grabbed a few awards over the years. We value good – magical – customer service so much that our support team have been nicknamed ‘the Ministry of Magic’! We want every customer to get the best from our software and to feel supported along the way, and it’s our goal to be the world’s best company to work with and for.
Feedback no matter what size you are
From startups to global brands, thousands of customer-obsessed companies
in over 160 countries use Customer Thermometer
Customer Thermometer integrates with 100s of services
gmail
Zendesk
Salesforce
ServiceNow
ConnectWise
Ready to get started?
In today’s internet-driven environment, there is nothing more important than social proof. Before you buy anything, you would be foolish not to check what other people think of the service you are about to buy.
Would you book a holiday without looking at TripAdvisor first?
So you already know how important it is to obtain customer feedback to share with prospective customers…but once you’ve got it, do you really make the most of it?
You’ve worked hard to obtain your testimonials – so it’s vital that you maximize their value.
We believe it’s incredibly powerful to give your prospects and potential customers a real-time view of what your existing customers are thinking.
Take a look at our 4-step process to find out how to get started…
If you haven’t already got a page on your website that’s specifically dedicated to testimonials and feedback, then this is the first place to start. Get in touch with your web team – create a new page purely for feedback and get it ready for lots of publishing!
Being transparent with real-time feedback
Publishing a real-time feed of your ratings and comments may seem like a dangerous thing. However, we believe it’s all about being transparent – it’s important to show that sometimes things do go wrong.
Prospective customers can and will overlook occasional negative reviews, provided that they see evidence that most of the time, you get things right and your customers are happy.
If they see that you’re not afraid to admit to occasionally having an unhappy customer, it increases people’s confidence that the reviews are completely genuine and show a balanced picture of how your customers feel.
Why not take a look at our Ministry of Magic’s live ratings page to see how we do it?
Of course, there will be some feedback which you do not want exposed for very good reasons – comments which contain profanities, are genuinely unjust, or which contain personal details. In those situations it’s important to have the ability to moderate the comments before they actually go live.
Enhance your page by adding key testimonials. Pull them from your feed and publish them around the page, perhaps bringing in a company logo or image of the person who gave the feedback (with their permission of course!).
Perhaps even do what we do… if we spot a great testimonial, we call them up and ask for an interview! The worst that they can say is ‘no’…but if they say ‘yes’ then you’ll have an incredibly powerful asset to share with your prospects and potential customers.
Your real time testimonials page is one of the most important assets any business can have.
Make it part of your morning or weekly routine to moderate and publish comments. Keep it live – keep it current.
If a visitor sees the most recent testimonial from a year ago – that’s actually worse than not having a testimonials page at all.
Incredible response rates
If you’re looking for lots of feedback, both quantitative and qualitative, I guess it’s no surprise that we recommend using Customer Thermometer!
Many businesses struggle to obtain testimonials and case studies. Traditionally, it’s quite hard work. Customer Thermometer changes that.
“I used to offer a $50 voucher for testimonials and still rarely got a response. Customer Thermometer collects them on autopilot for us, because customers just love using it.”
Eric Rehling, RE/MAX Ready
With our 1-click, light-touch surveys, recipients are MUCH more likely to respond. If you choose to prompt for a comment too, they are also MUCH more likely to write a few words…because they’ve already emotionally committed to leaving feedback.
“We do get about an 80% response rate. And the really cool thing is that, out of that 80%, we probably get about two-thirds that actually leave us a comment.”
Richard Raue, Hitech
Find out more about how our service works (and why our customers love it!) here.
Display your Customer Thermometer ratings on your own page
Displaying real-time, live feedback is a nice idea…but how do you do it?! We take away that pain and offer you a simple solution.
We provide you with ‘widgets’ that can be embedded on your own webpages, to pull through your Customer Thermometer ratings and comments in real-time.
Visit our widgets user guide for more information about the widgets we offer, and how easy they are to implement.
Moderate your comments before they’re displayed
For those occasions when there’s a genuine reason to prevent a comment going live, we offer comment moderation.
We firmly believe that it is damaging to ‘cleanse’ your comments routinely, and only display the positive ones – but it’s vital to be able to suppress comments in some instances, such as when they contain personal details, or even profanities. We give you the tools to do this.
Get impromptu feedback
You can even embed our ratings buttons on your testimonials page, to allow customers to leave you impromptu feedback. This not only gives you the opportunity to gain more testimonials, it also shows prospective customers that you truly welcome all feedback – the power of this cannot be underestimated.