TRANSPORTATION & LOGISTICS
You’ve increased your touchpoints – now use them to learn from customers and improve your service
Going digital has made your transportation/logistics business faster and your processes more transparent. Now you can pinpoint deliveries to the metre and the moment. And you’re closer than ever to your customer – ready to respond, ready to move.
But you’re still as focused on the on-time delivery customers expect. You still strive for excellent customer service. You still seek to differentiate by adding value, not getting dragged into a race to the bottom on cost.
Doing all this means understanding how your customer thinks; asking the right questions at the right time, in the right way. Checking your approach is working, and changing it fast if it isn’t. Road-testing new services, new geographies and new markets. And it’s doubly important since the onset of Covid-19 and the changes this has brought to customer behavior.
Customer Thermometer is the 1-click survey provider used by leading transportation and logistics companies. We know how speed, scale and service drives your industry, which is why our flexible, high-performance tool is perfect for a host of use cases going beyond just asking customers if they were happy with their delivery.
Try Customer Thermometer for yourself, right now and for free, to start gaining better business insights with outstanding response rates.
“It’s been great for us – really important to us – especially when it comes to maintaining the quality of our store network. We get great feedback asking for stores to be recruited in a particular geographic areas. This is great – so we can send it on to our field team, so that they know where to target next.”
Matt Gould, Operations Director
ParcelPoint
