Our customers are constantly coming up with interesting ways of using Customer Thermometer. Sometimes our team gets involved, sometimes our customers come to us with ideas.
Yes, the service is simple to use, however don’t confuse simplicity with flexibility. Take a look at some of the process hacks, demos and inspiration (otherwise known as Spells below.)
8 Free Email Signature Templates for 2019
Your email signature is an integral part of your branding. It’s something that will be seen by everyone, from suppliers through to potential customers. With this in mind, it’s imperative that your email signature catches the eye – but how? We have rounded up some of the best free email signature templates for you to […]
Customer Thermometer’s Slack integration is here!
We are thrilled to announce our wonderful Slack integration today. Connecting Customer Thermometer and Slack couldn’t be easier. It’s simply a matter of clicking the button to connect the two, and then choosing which thermometers you’d like feedback sent into Slack from. Feedback is then instantly Slacked into the channel of your choice, as always, […]
18 Best Customer Satisfaction Survey Questions & Templates for 2019
Delighted customers will become your biggest promoters; there’s no denying that. However, how can you ensure every single customer is more than happy with your product or service? The answer is quite simple: ask them. Customer satisfaction surveys will help you monitor and analyze every aspect of the customer journey; from their experience with your […]
Top tips for beautiful landing pages
Customer Thermometer captures feedback from buttons you can embed in emails you send from almost any system. But they are not the only clever part of the app! Once your customer has clicked to give feedback they are taken to a landing page where they can leave a comment. You can set these pages up […]
41 customer feedback examples
Most organizations would do anything for that extra ounce of customer feedback. The added insights that sharpen competitive advantage and ensure they remain as relevant as possible in a changing world. The good news is that there are many ways of getting hold of customer feedback. And you can use it to improve your products, […]
6 Hallmarks of Ace Customer Feedback Response
In the heat of battle, customer service professionals want the best tools for the job. But even the best tool needs to be applied in exactly the right way for any given situation. It may look and feel instinctive in the hands of the experts, but behind it all is a plan. Once you’ve evaluated […]
Customer survey challenge
Take the Customer Survey Challenge Benchmark your current approach against CSAT survey best practice To improve your customer surveys, remove biases and get bigger response rates, you need to understand where you’re currently at. This self-audit survey checklist will help you quickly analyze and score where you stand against customer survey best practice, with tips […]
Pan Pac ‘Logs’ Support Satisfaction Monitoring
Pan Pac Forest Products Ltd is New Zealand’s leading specialist in sustainable forest products, processing 1.5 million tonnes of logs per year into pulp, lumber and cut logs. Managing forests, felling trees and processing thousands of tonnes of wood takes considerable heavy industry. But that hasn’t stopped Pan Pac from making extensive use of digital […]
7 Stats To Make You Think Differently About Your Customer Feedback Process
How your customer feedback process can keep up with tech trends Comprehensive new research from Ofcom shows how tech behaviors in Western society have changed in the last 10 years. It’s an illuminating picture of the UK consumer market, whose trends can easily be seen at work globally. At its heart is a story of […]
How customer feedback drives the Glossier phenomenon
We are honored to count the wonderful makeup and skincare brand Glossier as one of our customers. We are constantly inspired by their customer experience approach, and have researched various interviews, articles and consumer posts to bring you the 4 key aspects of how they deliver service that keeps customers raving (and coming back). Glossier […]