Our customers are constantly coming up with interesting ways of using Customer Thermometer. Sometimes our team gets involved, sometimes our customers come to us with ideas.
Yes, the service is simple to use, however don’t confuse simplicity with flexibility. Take a look at some of the process hacks, demos and inspiration (otherwise known as Spells below.)
How to measure Transactional NPS
Pick a customer and imagine it’s the only one you have. Your first or your best – it doesn’t matter. With only one customer, you can afford the time to invest in understanding their motivations and be responsive to changing needs. But what do you focus upon the most – the overall relationship or the […]
How to get customers to take surveys
The question of how to get customers to take your surveys could be solved by looking into research on persuasion and the concepts of consent. If you’re looking to increase your response rate, read on… In his 1947 treatise on the ‘engineering of consent’, Edward Bernays introduced the concept of persuasion as a scientific discipline. […]
Getting feedback on customer service, a case study
Getting feedback on customer service is notoriously challenging. Customers are busy and don’t often have time to spare. We spoke to Customer Thermometer user Lanteria about their success at getting and using feedback on its customer service. Tell us a bit about Lanteria Lanteria is a leading developer of HR, Talent, Performance and Learning management […]
Employee survey questions – ideas
Employee survey questions – ideas Employees are busy, time-poor and more demanding than ever. What kind of questions should you be asking in your employee survey to keep on top of how they feel? Many businesses are now employing a large number of millennials (those born between the mid 1980s and early 2000s). A recent […]
How our tech support survey helps this MSP keep its customers
Oxford Mac Solutions, is a UK based MSP (managed services provider) which has been a customer of Customer Thermometer for the last four years. We recently caught up with their CEO, Khalid Mehmood, who talked about his experiences of using the service. What were you using before Customer Thermometer? We were using the native feedback […]
Personalization holds the key to customer satisfaction for Helix
CSAT case study: Helix Customer Thermometer client Helix is based in New York city, and offers personalized, custom made to order mattresses which are delivered direct to customers’ homes. In order to ascertain the ideal mattress for customers, Helix captures a customer’s data and puts it through a proprietary algorithm to work out the appropriate […]
2018 online survey trends
Here we present our online survey trends for 2018. 2017 was a rollercoaster year, bringing with it an avalanche of new trends and changes. We believe many of them foreshadow what’s to come this year. Online chatter is noisier than ever, but for CX professionals, getting hold of solid and measurable feedback is still really […]
Survey software dramatically ups customer feedback for Advantage Technologies
Advantage Technologies is an IT Managed Services Provider based in Michigan, USA. The company has more than 600 clients in seven states and has been listed in Inc. Magazine’s Fastest Growing Companies in America for 3 consecutive years. Josh Currier is Advantage Technologies’ Operations Director. We spoke to him about the challenges of running operations across […]
How Vanarama responds to customer feedback in real time
Vanarama is the UK’s largest van leasing broker, with nearly 250 staff selling 1,200+ vehicles per month. It is one of the Sunday Times Best Small Companies to Work For and is a National Business Award winner for Best Small to Medium-Sized Business (which recognises Vanarama’s commitment to training, customer service and innovation). Jon Gilbert […]
Asking for feedback by email
Do you need to create a great feedback email? Are you looking to change the way you get input from emails you send regularly? Or, do you need to gather feedback from a large number of customers and staff in a simple and quick way? Read on for our 3 step guide… Asking for feedback […]