Our customers are constantly coming up with interesting ways of using Customer Thermometer. Sometimes our team gets involved, sometimes our customers come to us with ideas.
Yes, the service is simple to use, however don’t confuse simplicity with flexibility. Take a look at some of the process hacks, demos and inspiration (otherwise known as Spells below.)
ParentPay Passes CSAT Exam With Flying Colors
Schools have undergone a cashless revolution since ParentPay launched its innovative payment solution in 2002. As a result of removing cash, schools have saved millions of hours of time accounting for meals, trips, uniforms and other school items. Added to this, parents get a convenient payment method that offers peace of mind and total transparency. […]
Retailer Lands’ End shares its success using Customer Thermometer
“We have been completely blown away by the results of using Customer Thermometer. In the first 3 months, we had x6 times the number of responses we hoped for. Not only that, the customer satisfaction level is awesome – a real validation for the efforts of all our staff. Over 91% of customers have given […]
3 customer support teams of the future
The truly great sports teams don’t just get great results. They each have their own unique character that inspires loyal fans. They set standards for the next generation to beat. And what about the acclaimed teams from TV and film like Ocean’s Eleven, The A-Team and Ghostbusters? All feature their own blend of skills and […]
5 customer-centric habits of the most successful companies
Highly successful businesses have a great reputation for treating customers well. In other words, delivering a great customer experience (CX). In each business, the customer profiles are different, as are customer journeys and expectations – not to mention the underlying brands and products. What they have in common are a series of organizational and cultural […]
How to Embed a Customer Satisfaction Survey in Email
Here at Customer Thermometer we are big fans of simplicity. Why make anything more complex than it needs to be? This is why we love embedding customer satisfaction surveys in emails. They are easy to setup, provide great response rates and deliver plenty of actionable customer feedback that enables you to immediately improve your customer’s […]
Getting the Best Survey Mix for ISO 9001 / ISO 10002 Customer Satisfaction
The latest international best practice on customer satisfaction from the ISO standards body builds upon work started more than 30 years ago. A lot has changed in that time, though many principles remain the same: happy customers are worth having, and without effective systems in place it can be very hard to know how customers […]
How to Avoid Losing A Major Client
Most, if not all, organizations will have a major customer or two. These are the key accounts that have a significant part to play in your business success; potentially ruining your year (or, at the other end of the spectrum, doubling your sales) with a single snap decision. If you thought that customer satisfaction surveys […]
How to create a customer satisfaction survey that people will actually want to fill in
Understanding how satisfied your customers or clients are with your product or service is invaluable. This information can help you improve the entire customer journey, from the moment they visit your site or store, through to the aftercare they receive. However, just throwing together a customer satisfaction survey and hoping people will fill it in […]
How to create a satisfaction survey in 2019
It’s never too late to tune-up your customer satisfaction tactics. And when it comes to satisfaction surveys, 2019 is going to demand some new thinking so that your organization gets maximum value from its customer insights. We’ve taken the longview on emerging trends and industry developments that should influence how you word, send and time […]
30 Customer Survey Response Rate Facts
We are in the midst of rapid and radical technological and social change. These changes are having an enormous impact on the ways in which customer surveys are conducted, response rates achieved and customer expectations. Here’s our latest compilation of customer survey response rate facts which will help you understand and keep pace with these […]