Our customers are constantly coming up with interesting ways of using Customer Thermometer. Sometimes our team gets involved, sometimes our customers come to us with ideas.
Yes, the service is simple to use, however don’t confuse simplicity with flexibility. Take a look at some of the process hacks, demos and inspiration (otherwise known as Spells below.)
Pan Pac ‘Logs’ Support Satisfaction Monitoring
Pan Pac Forest Products Ltd is New Zealand’s leading specialist in sustainable forest products, processing 1.5 million tonnes of logs per year into pulp, lumber and cut logs. Managing forests, felling trees and processing thousands of tonnes of wood takes considerable heavy industry. But that hasn’t stopped Pan Pac from making extensive use of digital […]
7 Stats To Make You Think Differently About Your Customer Feedback Process
How your customer feedback process can keep up with tech trends Comprehensive new research from Ofcom shows how tech behaviors in Western society have changed in the last 10 years. It’s an illuminating picture of the UK consumer market, whose trends can easily be seen at work globally. At its heart is a story of […]
How customer feedback drives the Glossier phenomenon
We are honored to count the wonderful makeup and skincare brand Glossier as one of our customers. We are constantly inspired by their customer experience approach, and have researched various interviews, articles and consumer posts to bring you the 4 key aspects of how they deliver service that keeps customers raving (and coming back). Glossier […]
3 great short customer satisfaction surveys
Short customer satisfaction surveys are popping up all over the place. They help brands continually check the pulse of customer satisfaction and gain targeted, real-time feedback on products and services. It’s a far cry from how customer surveys used to be operated: As many as 100 questions, sometimes even more, in a single survey Sent […]
Employee survey question ideas
What it takes to get employees to answer your surveys Understanding the customer is central to maximizing sales revenue, keeping your offering relevant and generally optimizing success. So is understanding your own team. But while surveys have a clear role in business performance by capturing and acting upon the authentic voice of the customer, organizations […]
How Hivelocity delivers ultimate customer centricity
When data center provider Hivelocity started out in a Tampa basement in 2002, most competitors in the server hosting industry were leading their go-to-market message with speeds and feeds rather than customer service. Today, with 70,000 square feet of data centre space across Florida, Georgia, New York and California, its founding decision to major on […]
ITSM customer service: 4 key steps
The 4 steps to using ITSM to transform customer service According to the 2017 CIO WaterCooler ITSM survey, organizations mainly use IT service management processes and tools to improve the quality of their IT-related services. In 35% of cases, the objective is to support the customer experience. Proponents of ITSM highlight a range of benefits […]
Customer excellence using feedback at Victorian Plumbing
Victorian Plumbing is one of the UK’s largest online retailers of branded and in-house designed bathrooms and accessories. Based in Merseyside, UK, the company was founded in 1999 and with its focus on customer excellence, has gone on to enjoy tremendous success. Turnover is expected to hit £100m ($140m) this year. Joe Pascoe is Victorian […]
The 5 best practices of a high performing helpdesk
The 5 best practices of a high-performing helpdesk There seem to be two schools of thought around helpdesks. You either look at them as a cost centre or a profit centre. A necessary evil, or a gold-plated opportunity. Whichever it is, and whatever your industry sector, everyone agrees that the help desk has got to […]
How The 20 uses Customer Thermometer to help MSPs reach their ultimate growth potential
The fastest online survey in the West In the fast-growing world of IT managed service providers (MSPs), one innovative business is leading the market. By using customer feedback from the very heart of its interactions with customers, The 20 is helping its MSP clients reach their ultimate growth potential. Here’s how The 20 uses Customer […]