Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.

Customer Experience 3.0: Book Review
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Customer Experience 3.0: Book Review

Ahead of our visit to Forrester’s annual CXNYC event in June, I spent a long-haul flight taking notes from John A. Goodman’s Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service. Drawing on over 40 years of experience…
CX NYC 2019 Conference Agenda
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CX NYC 2019 Conference - our top picks

The agenda for the imminent Customer Experience NYC 2019 conference is now available from the Forrester.com website. Here’s our breakdown of what’s taking place. (And don’t forget that this is your opportunity to come and say hello to…
How MasteryPrep raised the bar in feedback excellence
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How MasteryPrep is raising the bar in feedback excellence

College prep is a serious business, especially in the US. However, only one in four students score college-ready on the ACT (The ACT is a standardized test used for college admissions in the United States) For low-income and minority students,…
Kaseya Connect IT 2019 - what we're looking forward to
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Kaseya Connect IT 2019 - what we're looking forward to

It's less than a week to go until we join our integration partner, Kaseya, for their flagship annual user conference in Las Vegas, Connect IT! We're excited to be sending a Customer Thermometer team to the show, and we'll have a booth at…
Customer Thermometer wins Queen's Award for Enterprise in International Trade

Customer Thermometer wins Queen's Award for Enterprise in International Trade

23 April 2019: Customer Thermometer, a leading provider of customer feedback solutions, has received one of the most esteemed business accolades in the UK – a Queen's Award for Enterprise. It won in the category International Trade in recognition…
ParentPay CSAT
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ParentPay Passes CSAT Exam With Flying Colors

Schools have undergone a cashless revolution since ParentPay launched its innovative payment solution in 2002. As a result of removing cash, schools have saved millions of hours of time accounting for meals, trips, uniforms and other school…
Customer Thermometer Launches Channel Programme

Customer Thermometer Launches Channel Programme

Customer Thermometer, a market leader in survey solutions, has launched a new channel partner programme for UK and US markets. The programme will help partners sell its cloud-based email feedback solution to drive easy subscription-based revenues. Customer…
Forrester CX NYC 2019 Conference - What You Need to Know

Forrester CX NYC 2019 Conference - What You Need to Know

Customer experience has rightly become the primary focus for most forward-thinking enterprises. Customer expectations are constantly changing and have become more demanding in recent years. In order to drive revenue and growth in increasingly…
sparkle and shine

A bit of sparkle and shine

We're delighted to reveal to you our updated app interface today! We've been working hard to bring beautiful new changes to the Customer Thermometer interface we all know and love. We wanted to bring it into line with the new survey…
5 Excellent Customer Success Books to Read
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5 Excellent Customer Success Books to Read

If you are a regular reader of the Customer Thermometer blog you will know that we are avid readers. We love discovering new perspectives from insightful authors who often provide alternative, thought provoking viewpoints. We are constantly…
Lands End CSAT
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Retailer Lands' End shares its success using Customer Thermometer

“We have been completely blown away by the results of using Customer Thermometer. In the first 3 months, we had x6 times the number of responses we hoped for. Not only that, the customer satisfaction level is awesome – a real validation…
Gold Stevie Customer Service 2019

Customer Thermometer Wins Gold at 2019 Stevie Awards

26 February 2019, Oxford, UK: Customer Thermometer, a market leader in survey solutions, has scooped the Gold accolade at the 2019 Stevie Awards for Customer Service Department of the Year (Computer Software - Up to 100 Employees). It beat off…