Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.

blue ocean shift book review
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Blue Ocean Shift: Book Review

When Blue Ocean Strategy by W Chan Kim and Renee Mauborgne came out in 2004 it was a seismic book. The thrust of Blue Ocean Strategy (BOS) is that companies must create and drive up elements of remarkable customer experience to be different…
Punk CX book review Adrian Swinscoe CT
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Punk CX: Book Review

Adrian Swinscoe writes on customer experience and customer service for publications like Forbes and the BBC. Punk CX is his second book covering the topic of CX. We've all read books where the author has hit upon a good business idea and…
customer thermometer besma 2019 awards best customer service team of the year win

Customer Thermometer wins ‘Customer Service Team of the Year’ at BESMA Awards 2019

Brighton, UK, November 18 2019: Customer Thermometer, a market leader in survey solutions, has scooped the award for ‘Customer Service Team of the Year’ at the The British Excellence in Sales Management Awards (BESMA) Awards 2019. The…
queen's award ceremony customer thermometer enterprise

Accepting the Queen's Award for Enterprise in International Trade

Back in April this year we announced that we had won the Queen's Award for Enterprise in International Trade, and on September 24th in our Brighton HQ we were honored to host the Lord and Deputy Lieutenant of East Sussex, who presented us with…
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Outlook 365 Survey Add-in Released by Customer Thermometer

Customer Thermometer launches on the Microsoft Add-in store; market-first 1-click Outlook 365 survey for signatures. Customer Thermometer, the market leader in 1-click customer feedback solutions, is delighted to announce its 1-click signature…
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Emoji Use in Business: a Research Report

Emoji, emoticons, icons and star and smiley ratings are all around us but how much do we really know about attitudes to their use in business? We wanted to find out! So we commissioned independent research; asking 1000 US citizens how and when…
ServiceNow customer survey launch
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New Fully Integrated ServiceNow Customer Feedback Integration Released

Customer Thermometer today launches a market-first, 2-way integration of its email feedback survey with ServiceNow.  Brighton, UK  –  12 July 2019 – Customer Thermometer, the market leader in 1-click customer feedback solutions, today…
Our Summer reading list for 2019

Our Summer Fiction Reading List For 2019

This year we're splitting our usual Summer Reading list into two - one fiction and one business. If you're after the business one, that's here, but if you just want to unwind from all things business (you are going on vacation after all...)…
Our Summer Business Reading List 2019

Our Summer Business Reading List 2019

Stephen King has commented that 'Books are the perfect entertainment: no commercials, no batteries, hours of enjoyment for each dollar spent. What I wonder is why everybody doesn't carry a book around for those inevitable dead spots in life.' It's…
3 takeaways from Forrester’s Customer Experience CX NYC event
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3 takeaways from Forrester's CX NYC event

Customer Thermometer sponsored Forrester's excellent CX NYC 2019 event a few weeks ago. We were lucky enough to attend many of the sessions, and have pulled together what Forrester highlighted as the biggest Customer Experience transformation…
The Power of Moments Book Review
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The Power of Moments: Book Review

This month, I've been reading Chip and Dan Heath's really excellent book, The Power of Moments: Why Certain Experiences Have Extraordinary Impact. This is a thought-provoking book, packed with case studies and stories but also fielding a…
phs Compliance csat case study
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Putting customers at the heart of phs Compliance's service

Since its formation in 1991, phs Compliance has enjoyed substantial growth. It is now a major provider of property and facilities management services, employing over 500 people and delivering over 14 million compliance inspections across 35,000…