Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.

Victorian Plumbing customer excellence
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Customer excellence using feedback at Victorian Plumbing

Victorian Plumbing is one of the UK's largest online retailers of branded and in-house designed bathrooms and accessories. Based in Merseyside, UK, the company was founded in 1999 and with its focus on customer excellence, has gone…
the 20 online survey
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How The 20 uses Customer Thermometer to help MSPs reach their ultimate growth potential

The fastest online survey in the West In the fast-growing world of IT managed service providers (MSPs), one innovative business is leading the market. By using customer feedback from the very heart of its interactions with customers, The…
feedback customer service
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Getting feedback on customer service, a case study

Getting feedback on customer service is notoriously challenging. Customers are busy and don't often have time to spare. We spoke to Customer Thermometer user Lanteria about their success at getting and using feedback on its customer service. Tell…
tech support survey
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How our tech support survey helps this MSP keep its customers

Oxford Mac Solutions, is a UK based MSP (managed services provider) which has been a customer of Customer Thermometer for the last four years. We recently caught up with their CEO, Khalid Mehmood, who talked about his experiences of using…
Pulseway logo

Customer Thermometer launches 1-click ticket ratings for Pulseway PSA

Today, we're delighted to announce one of our closest and most valuable integrations yet. Pulseway is a mobile-first, real-time remote monitoring and management software provider to MSPs and enterprises around the world. Their Dublin-based…
Helix Sleep
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Personalization holds the key to customer satisfaction for Helix

CSAT case study: Helix Customer Thermometer client Helix is based in New York city, and offers personalized, custom made to order mattresses which are delivered direct to customers’ homes. In order to ascertain the ideal mattress for customers,…
Solarwinds logo with Customer Thermometer icons

SolarWinds MSP Manager ticket surveys

Today, SolarWinds released v3.4 of MSP Manager. The Customer Thermometer team is delighted, as SolarWinds MSP Manager ticket surveys are now available to customers within their shiny new ticket notification templates. This is a big release…
vanarama customer service case study
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How Vanarama responds to customer feedback in real time

Vanarama is the UK’s largest van leasing broker, with nearly 250 staff selling 1,200+ vehicles per month. It is one of the Sunday Times Best Small Companies to Work For and is a National Business Award winner for Best Small to Medium-Sized…
IT Nation 2017

See us at IT Nation 2017

If you’re a Managed Services Provider, you will no doubt know that one of the industry’s biggest events is happening this week in Orlando, Florida. Customer Thermometer is exhibiting at IT Nation for the first time, and we’re looking…
Marin Software Customer Thermometer case study
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How Marin Software obtains actionable customer feedback

The need to understand what customers were thinking is what brought Marin Software to Customer Thermometer, to supercharge their survey workflow. Marin provides an innovative advertising platform that helps organizations harness and unify…
CodeTwo and Customer Thermometer

CodeTwo signature integration now available

We bring our brand new CodeTwo email signature integration to you today. This quick and incredibly powerful integration allows CodeTwo users to automatically add Customer Thermometer's 1-click feedback surveys to any emails they send. CodeTwo…
Freshdesk Customer Thermometer

Freshdesk integration now available

We're delighted to release our 2-way Freshdesk satisfaction survey integration today. This simple but powerful integration allows Freshdesk users to embed Customer Thermometer's 1-click, in-ticket surveys into their emails. Freshdesk users…