Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.

vanarama customer service case study
, , , , , , , , , , , , , ,

How Vanarama responds to customer feedback in real time

Vanarama is the UK’s largest van leasing broker, with nearly 250 staff selling 1,200+ vehicles per month. It is one of the Sunday Times Best Small Companies to Work For and is a National Business Award winner for Best Small to Medium-Sized…
IT Nation 2017

See us at IT Nation 2017

If you’re a Managed Services Provider, you will no doubt know that one of the industry’s biggest events is happening this week in Orlando, Florida.Customer Thermometer is exhibiting at IT Nation for the first time, and we’re looking…
Marin Software Customer Thermometer case study
, , , , , , , , ,

How Marin Software obtains actionable customer feedback

The need to understand what customers were thinking is what brought Marin Software to Customer Thermometer, to supercharge their survey workflow.Marin provides an innovative advertising platform that helps organizations harness and unify…
CodeTwo and Customer Thermometer

CodeTwo signature integration now available

We bring our brand new CodeTwo email signature integration to you today.This quick and incredibly powerful integration allows CodeTwo users to automatically add Customer Thermometer's 1-click feedback surveys to any emails they send.CodeTwo…
Freshdesk Customer Thermometer

Freshdesk integration now available

We're delighted to release our 2-way Freshdesk satisfaction survey integration today.This simple but powerful integration allows Freshdesk users to embed Customer Thermometer's 1-click, in-ticket surveys into their emails.Freshdesk users…

Our shiny new Customer Thermometer User Guide

Customer Thermometer is now close to its 7th birthday.Over that time the app has changed a lot... we've added new features, added new integration partners and have refined the look and feel.This process will continue for years to come.Whilst…

Customer Thermometer releases v2.3

Today we're delighted to release a fistful of new updates. We  know these will make our service even more game-changing for our customers.Our vision is to make Customer Thermometer a 'gateway survey'... an app where triggers can be made,…
telco customer survey
, , , , , , , ,

How Infiniti Telecommunications monitors CSAT across its units and partners

Infiniti Telecommunications is an Australia-wide telecommunications company. It provides telephony systems to small, medium, and large businesses and delivers ongoing customer support post-sale as well.Customer Thermometer has become…
kaseya customer feedback
,

New Fully Integrated Kaseya Customer Feedback Integration Announced

Customer Thermometer Partners with Kaseya to Deliver Fully Integrated Customer Feedback and CSAT solution Customer Thermometer integration with Kaseya BMS helps managed service providers increase survey response rates, reduce customer churn…

Customer Thermometer launches 1-click ticket ratings for Kaseya BMS

Today, we're delighted to announce one of our closest and most valuable integrations yet.Kaseya creates software used by more than 10,000 customers, specialising in IT management services. Over the last few months, we've got to know…
Jim Turner COO

Announcing Jim Turner, new COO of Customer Thermometer

We’re delighted to announce the appointment of Jim Turner as COO of Customer Thermometer, who starts with us today.Jim brings with him a wealth of experience in building and growing businesses and will be responsible for driving Customer…

The new Customer Thermometer 'story'

One thing's for certain, you never stand still, running a Software as a Service business.Over the last 6.5 years, change has been a constant as we've reacted to the market, released new features, enhanced our resilience, grown our team and…