Today sees some very cool additions to Customer Thermometer.
Gold and green email alerts
You asked, we built!
You can now choose the combination of alerts that suit you. No longer will you be alerted to just reds and yellows, but you can also choose golds and greens, or any combination of them.
In addition, you’ll now see the both the geographic location and the IP address the recipient clicked from.
This combined with our custom fields, means you now have real power to route customer alerts as well as building workflows or triggers using tools like Zapier and IFTTT. We’ll be posting up some cool demos of what’s now possible very soon (including flashing your office lights when you get a red feedback!)
Write Customer Thermometer ratings directly against cases in Salesforce
Thanks to these new alerts, with a simple out the box set up inside Salesforce (no dev time needed), Salesforce Cases can now have 1-click Customer Thermometer ratings written directly back to them.
You can now see at-a-glance in Salesforce the Customer Thermometer status of any of your customers and cases:
We’ll be publishing a short video explaining how to do this within Salesforce early next week.
New integrations now available
And there’s more
There’s a handful of minor upgrades and enhancements made behind the scenes.
Watch this space for more feature releases coming soon…