Customer Thermometer releases v2.03

customer support graph

Today sees some very cool additions to Customer Thermometer.

Gold and green email alerts

You asked, we built!

You can now choose the combination of alerts that suit you. No longer will you be alerted to just reds and yellows, but you can also choose golds and greens, or any combination of them.

all-alerts

In addition, you’ll now see the both the geographic location and the IP address the recipient clicked from.

This combined with our custom fields, means you now have real power to route customer alerts as well as building workflows or triggers using tools like Zapier and IFTTT. We’ll be posting up some cool demos of what’s now possible very soon (including flashing your office lights when you get a red feedback!)

gold-alert-2

Write Customer Thermometer ratings directly against cases in Salesforce 

Thanks to these new alerts, with a simple out the box set up inside Salesforce (no dev time needed), Salesforce Cases can now have 1-click Customer Thermometer ratings written directly back to them.

salesforce email survey case

You can now see at-a-glance in Salesforce the Customer Thermometer status of any of your customers and cases:

salesforce email survey

We’ll be publishing a short video explaining how to do this within Salesforce early next week.

New integrations now available

Customer Thermometer releases v2.03Splash integration

We’ve created an integration with event and party planning and marketing site, Splash. The combination of the two apps works a charm. Instructions are here.

getresponse-app-tileGetResponse integration

We’ve integrated with email marketing tool GetResponse. See how to embed our feedback buttons and surveys into your GetResponse email campaigns here.

nethelpdesk-app-tileNetHelpDesk integration

If you use NetHelpDesk to manage your customer support, you’ll be able to get one click satisfaction feedback with your tickets from today. Instructions are here.

And there’s more

There’s a handful of minor upgrades and enhancements made behind the scenes.
Watch this space for more feature releases coming soon…