Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.

Examples of new features for customer feedback

LOTS of new features coming soon!

UPDATE 24 MARCH '14 - ALL THESE FEATURES ARE NOW LIVE! LOG IN TO YOUR ACCOUNT TO USE THEM. It's fair to say we're all really looking forward to the next 6 weeks. Behind the scenes, there's been a lot of feedback gathering, thought and planning…
Moonfruit Testimonial Customer Thermometer

Moonfruit recommends Customer Thermometer

Moonfruit is one of the world's largest website / shop building services. The company is passionate about customer "happiness". With millions of websites under management, Moonfruit support is a big job, with a large team in place to ensure…
Customer Thermometer releases v1.8.1

New release: Thank you / landing page makeover

With Customer Thermometer fast approaching its 3rd birthday, there's a lot that has happened since we launched the service. With the arrival of our Embeddded Thermometer service, which has been really well received, there was a shift change…
Customer Thermometer releases v1.8.1

New release: Outlook signature surveys using Embedded Thermometers

Last night, we were delighted to release v1.8.2 - the latest addition to our fast growing (and seriously popular) Embedded Thermometer feature. About 6 weeks ago, we had a number of simultaneous requests for using Customer Thermometer surveys…
Customer Thermometer releases v1.8.1

Customer Thermometer releases v1.8.1

There's just no stopping us at the moment - and it's all thanks to Customer feedback. If we of all people didn't listen to feedback, then clearly we're doing something wrong! We've enhanced our list functionality today in this small, yet…

Customer Thermometer releases version 1.8

The team are proud to announce the release of Customer Thermometer 1.8, which went live across all of our customer accounts tonight, UK time. Embedded Thermometers Over the last month we’ve slowly been testing with live customers our…

10 reasons to use Customer Thermometer as a Zendesk satisfaction ratings alternative

Whilst Zendesk has its own satisfaction rating feature, we know it doesn't answer every Zendesk user's needs. Today we are delighted to announce Customer Thermometer is now available  as a Zendesk satisfaction ratings alternative app for…

A guide to running ISO customer satisfaction surveys

Achieving compliance with ISO 10002, (customer satisfaction), no matter how big or small your company, calls for: an open, effective and easy-to-use process a customer-focused environment open to feedback running a customer satisfaction…
Zendesk survey integration

Zendesk survey integration from Customer Thermometer

We're pleased to announce a Zendesk survey integration from Customer Thermometer. The helpdesk manager of a very large company, currently using Zendesk to manage tickets, contacted us a few months back. He wanted to add the power of the…
Sensing customers around the world

Sensing customers around the world

I'm sure the majority of our readers, customers and trialists will be familiar with the power of Google Analytics - Google's tool for measuring website traffic statistics. We've always been a big believer in the phrase "if you can't measure…
Sensing customers around the world

Customer Thermometer 1.7.1 launches more fabulous features

Customer Thermometer survey app launches more fabulous 1-click survey features Hi – it’s the Customer Thermometer team once again excited to bring you yet more functionality we hope will make your lives even easier when using the service. Unsubscribes As…
Sensing customers around the world

How to display live Customer Thermometer results on your Facebook page

Customer Thermometer's embeddable widget allows you to publish your survey response results to the public. More specifically - to your customers. In our initial release a couple of weeks ago, there is a single widget available, which displays…