Examples of new features for customer feedback

Siportly supports customer feedback forms from Customer Thermometer

It’s always nice to be contacted by other SaaS providers to ask about the possibilities of integration – because of customer requests.

Well, that’s just what the team at aTech Media did a few weeks back. An innovative bunch, with young founders have a number of popular services, included the helpdesk solution, Sirportly.

Sirportly is all about building customer happiness (just like us). They provide chat, email management, ticket workflow and reporting & analytics all wrapped up in a single helpdesk tool.

Sirportly UX website

They are also clear on what they don’t do – and customer satisfaction measurement is something which isn’t part of their application – hence the reason they approached Customer Thermometer.

Our feedback buttons can now sit at the bottom of support thread emails and connected together with Sirportly contact data can provide users with an accurate picture of how their support teams are doing – through the power of our 1-click surveys.

Sirportly customer feedback form question

“It’s great to be integrating with Customer Thermometer. It will allow our customers to much more effectively monitor the levels of customer service that they deliver”

– Dan Wentworth, Head of Hosted Applications, aTech Media.

To find out more about the integration – take a look at our Sirportly integration page. We look forward to making this integration richer over the coming months.

Or, you can check out Sirportly here.