How to (really) embed Customer Thermometer
Why this page is for you
We have thousands of raving fans who’ve consistently told us how the service has stopped customers leaving, they’ve vastly improved their churn rate and response rates and they importantly, their customers love using it.
All of our true fans have one thing in common – they’ve truly embedded the service within their business.
Software is just software. It’s how you use it and apply it which ensures success.
We pride ourselves on our application being simple to setup, administer and respond to. There is some work involved in ensure it gets used properly. This guide collates our experience over the years and will help you to have the right internal discussions and get things up and running.
Rationale behind our method
Whether you’re already using the service or not – we know you have to build trust with other team members and persuade them using the right arguments.
The assets below which will help provide answers to questions.
Inspiration on usage
Our customers are using our service in so many different ways.
Combine that with our team’s experience over the last few years and there’s not much we can’t help with. Take a look and share the links below with your team to get them inspired in using the service.
Building processes around the tool and embedding
As with any software, it’s how you choose to use it which will determine how effective it is. There’s lots of thoughts and guidance below.
Using the app
This section is deliberately last! Once you’ve worked through what you’re looking to achieve – it’s time to set up the app. Customer Thermometer is incredibly easy to use. Take a look inside our userguide for the latest videos and advice.