The only customer satisfaction survey answered easily from email inboxes.https://www.customerthermometer.com/en-ushttps://www.customerthermometer.com/book-reviews/100-practical-ways-cx/https://www.customerthermometer.com/book-reviews/100-practical-ways-cx/Our top 5 takeaways and top 5 quotes from 100 Practical Ways to Improve Customer Experience, by Martin Newman and Malcolm McDonaldSun, 23 Feb 2020 09:48:32 GMThttps://www.customerthermometer.com/book-reviews/art-of-statistics/https://www.customerthermometer.com/book-reviews/art-of-statistics/Our top 5 takeaways and top 5 quotes from The Art of Statistics: Learning from Data by Sir David Spiegelhalter, President of the Royal Statistical SocietyFri, 19 Jun 2020 10:31:06 GMThttps://www.customerthermometer.com/book-reviews/behaviour-business-chataway/https://www.customerthermometer.com/book-reviews/behaviour-business-chataway/The Behaviour Business argues strongly that much of human decision-making is more emotional, less rational, and more instinctive.Fri, 18 Jun 2021 16:24:16 GMThttps://www.customerthermometer.com/book-reviews/best-business-books-2020/https://www.customerthermometer.com/book-reviews/best-business-books-2020/All 10 are bursting with valuable insights to influence your next move in customer strategy. Everything you need to wrestle the pandemic to the ground and come out in a better state for 2021 and beyond!Thu, 22 Oct 2020 09:40:55 GMThttps://www.customerthermometer.com/book-reviews/black-swan/https://www.customerthermometer.com/book-reviews/black-swan/Against the backdrop of the Covid-19 pandemic, we review "Black Swan: The Impact of the Highly Improbable" by Nassim Nicholas TalebThu, 09 Apr 2020 16:01:39 GMThttps://www.customerthermometer.com/book-reviews/blue-ocean-shift/https://www.customerthermometer.com/book-reviews/blue-ocean-shift/Our top 5 takeaways and top 5 quotes from Blue Ocean Shift by W Chan Kim and Renee Mauborgne, authors of Blue Ocean StrategyFri, 03 Jan 2020 09:16:28 GMThttps://www.customerthermometer.com/book-reviews/competing-against-luck/https://www.customerthermometer.com/book-reviews/competing-against-luck/Our top 5 takeaways and top 5 quotes from Competing Against Luck: The Story of Innovation and Customer Choice by Clayton M ChristensenThu, 26 Mar 2020 16:24:08 GMThttps://www.customerthermometer.com/book-reviews/culture-code/https://www.customerthermometer.com/book-reviews/culture-code/We review "The Culture Code: The Secrets of Highly Successful Groups" by Daniel Coyle to find out how to create great teams and what makes the best culturesMon, 04 May 2020 07:55:50 GMThttps://www.customerthermometer.com/book-reviews/customer-journey-mapping-books/https://www.customerthermometer.com/book-reviews/customer-journey-mapping-books/Mon, 12 Apr 2021 13:50:40 GMThttps://www.customerthermometer.com/book-reviews/fanocracy/https://www.customerthermometer.com/book-reviews/fanocracy/Our top 5 takeaways and top 5 quotes from Fanocracy: Turning Fans into Customers and Customer into Fans, by David Meerman Scott and Reiko ScottThu, 13 Feb 2020 14:03:49 GMThttps://www.customerthermometer.com/book-reviews/good-services-how-to-design-services-that-work-lou-downe-book-review/https://www.customerthermometer.com/book-reviews/good-services-how-to-design-services-that-work-lou-downe-book-review/Fri, 12 Feb 2021 17:25:29 GMThttps://www.customerthermometer.com/book-reviews/punk-cx/https://www.customerthermometer.com/book-reviews/punk-cx/Our top 5 takeaways and top 5 quotes from Punk CX, Customer Experience by Adrian SwinscoeTue, 10 Dec 2019 15:29:40 GMThttps://www.customerthermometer.com/book-reviews/quirkology/https://www.customerthermometer.com/book-reviews/quirkology/Quirkology: The Curious Science of Everyday Lives - our book review featuring top takeaways from and top 5 quotes from this popular psychology bookMon, 28 Oct 2019 16:26:26 GMThttps://www.customerthermometer.com/book-reviews/retention-point-by-robert-skrob-book-review/https://www.customerthermometer.com/book-reviews/retention-point-by-robert-skrob-book-review/Mon, 25 Jan 2021 16:19:38 GMThttps://www.customerthermometer.com/book-reviews/talking-to-strangers-by-malcolm-gladwell-book-review/https://www.customerthermometer.com/book-reviews/talking-to-strangers-by-malcolm-gladwell-book-review/Mon, 26 Oct 2020 13:15:09 GMThttps://www.customerthermometer.com/book-reviews/the-grid/https://www.customerthermometer.com/book-reviews/the-grid/Our top 5 takeaways and top 5 quotes from The Grid: The Master Model Behind Business Success by Matt WatkinsonFri, 04 Sep 2020 09:07:50 GMThttps://www.customerthermometer.com/book-reviews/the-membership-economy-book-review/https://www.customerthermometer.com/book-reviews/the-membership-economy-book-review/Fri, 09 Apr 2021 16:43:34 GMThttps://www.customerthermometer.com/book-reviews/the-ultimate-question-nps/https://www.customerthermometer.com/book-reviews/the-ultimate-question-nps/Our top 5 takeaways and top 5 quotes from The Ultimate Question 2.0 (Net Promoter Score), by Fred Reichheld, the classic NPS literature.Fri, 24 Jan 2020 17:15:58 GMThttps://www.customerthermometer.com/book-reviews/world-book-day-celebrating-wellbeing-and-success/https://www.customerthermometer.com/book-reviews/world-book-day-celebrating-wellbeing-and-success/Mon, 01 Mar 2021 14:20:42 GMThttps://www.customerthermometer.com/customer-experience/10-things-you-can-do-this-week-to-improve-your-service-desk-experience/https://www.customerthermometer.com/customer-experience/10-things-you-can-do-this-week-to-improve-your-service-desk-experience/Tue, 18 Feb 2020 12:33:07 GMThttps://www.customerthermometer.com/customer-experience/20-great-customer-experience-quotes/https://www.customerthermometer.com/customer-experience/20-great-customer-experience-quotes/Here are 20 customer experience quotes to put a bit of pep in your step at work this week - we did the hard work so you don't have to.Mon, 19 Aug 2019 11:03:10 GMThttps://www.customerthermometer.com/customer-experience/2021-mega-trends/https://www.customerthermometer.com/customer-experience/2021-mega-trends/Mon, 18 Jan 2021 11:15:38 GMThttps://www.customerthermometer.com/customer-experience/3-takeaways-from-forresters-cx-nyc-event/https://www.customerthermometer.com/customer-experience/3-takeaways-from-forresters-cx-nyc-event/2019's Biggest Customer Experience Challenges according to Forrester, from their CX NYC event, and how to combat them effectively in your organization.Tue, 02 Jul 2019 12:14:32 GMThttps://www.customerthermometer.com/customer-experience/5-customer-experience-trends-for-2020/https://www.customerthermometer.com/customer-experience/5-customer-experience-trends-for-2020/Tue, 07 Jan 2020 09:49:17 GMThttps://www.customerthermometer.com/customer-experience/5-customer-service-quotes-for-the-new-next/https://www.customerthermometer.com/customer-experience/5-customer-service-quotes-for-the-new-next/Tue, 04 Aug 2020 18:05:10 GMThttps://www.customerthermometer.com/customer-experience/5-new-books-on-customer-experience-you-must-read/https://www.customerthermometer.com/customer-experience/5-new-books-on-customer-experience-you-must-read/These excellent books on various aspects of Customer Experience will help you keep up with the challenges of customer interaction and customer satisfaction.Wed, 29 May 2019 14:38:23 GMThttps://www.customerthermometer.com/customer-experience/51-survey-question-examples/https://www.customerthermometer.com/customer-experience/51-survey-question-examples/Explore our list of 51 powerful survey questions, with examples of both customer satisfaction as well as employee engagement survey questions.Wed, 06 Sep 2023 09:03:35 GMThttps://www.customerthermometer.com/customer-experience/6-books-on-emoticons-emoji-and-modern-business-communication/https://www.customerthermometer.com/customer-experience/6-books-on-emoticons-emoji-and-modern-business-communication/Mon, 12 Aug 2019 17:10:49 GMThttps://www.customerthermometer.com/customer-experience/7-cx-automation-blogs/https://www.customerthermometer.com/customer-experience/7-cx-automation-blogs/Customer experience no longer requires a human to deliver that experience - read these useful blogs on CX automation and keep up with developments.Wed, 22 May 2019 17:01:30 GMThttps://www.customerthermometer.com/customer-experience/7-inspiring-customer-experience-podcasts/https://www.customerthermometer.com/customer-experience/7-inspiring-customer-experience-podcasts/Customer experience management and continuously striving to improve customer experience is challenging - these selected CX podcasts will help.Thu, 16 May 2019 10:33:43 GMThttps://www.customerthermometer.com/customer-experience/7-ted-talks-on-how-to-improve-customer-experience/https://www.customerthermometer.com/customer-experience/7-ted-talks-on-how-to-improve-customer-experience/If you want to find out how to improve your customer experience these expert Ted Talks will definitely help - and they are a lot of fun!Thu, 23 May 2019 11:15:31 GMThttps://www.customerthermometer.com/customer-experience/best-practice-for-service-desks-infographic/https://www.customerthermometer.com/customer-experience/best-practice-for-service-desks-infographic/Fri, 06 Mar 2020 12:25:36 GMThttps://www.customerthermometer.com/customer-experience/brand-experience/https://www.customerthermometer.com/customer-experience/brand-experience/The ultimate guide to Brand Experience. We look at what brand experience is, why it's important, how to improve and some real-world examplesFri, 25 Feb 2022 12:52:45 GMThttps://www.customerthermometer.com/customer-experience/customer-experience-3-0-book-review/https://www.customerthermometer.com/customer-experience/customer-experience-3-0-book-review/Our top 5 quotes and takeaways from John A. Goodman’s Customer Experience 3.0: High-Profit Strategies in the Age of Techno ServiceMon, 20 May 2019 14:05:17 GMThttps://www.customerthermometer.com/customer-experience/customer-experience-management-what-you-need-to-know/https://www.customerthermometer.com/customer-experience/customer-experience-management-what-you-need-to-know/Learn about Customer Experience Management, what's involved, what's delivered and what it takes to be a successful Customer Experience Manager.Wed, 18 Sep 2019 17:22:11 GMThttps://www.customerthermometer.com/customer-experience/customer-experience-program-2021/https://www.customerthermometer.com/customer-experience/customer-experience-program-2021/Fri, 18 Dec 2020 00:36:26 GMThttps://www.customerthermometer.com/customer-experience/customer-experience-strategy/https://www.customerthermometer.com/customer-experience/customer-experience-strategy/What is a customer experience strategy? Why is it so important? How do you measure the success of your customer experience strategyThu, 23 Jun 2022 11:25:00 GMThttps://www.customerthermometer.com/customer-experience/customer-experience-strategy-best-practices/https://www.customerthermometer.com/customer-experience/customer-experience-strategy-best-practices/Top 5 customer experience strategy best practices from industry leading CX expert, Matt Watkinson. 5 actionable CX strategies to implement.Tue, 08 Jun 2021 13:26:39 GMThttps://www.customerthermometer.com/customer-experience/customer-experience-trends-2022/https://www.customerthermometer.com/customer-experience/customer-experience-trends-2022/We look at the current challenges facing customer service and customer experience professionals and the trends which are set to dominate 2022Mon, 06 Dec 2021 14:36:56 GMThttps://www.customerthermometer.com/customer-experience/customer-experience-trends-2023/https://www.customerthermometer.com/customer-experience/customer-experience-trends-2023/Check out the biggest challenges set to dominate 2023; from waning budgets, to the future of sustainability, we leave no stone un-turnedTue, 31 Jan 2023 15:44:54 GMThttps://www.customerthermometer.com/customer-experience/customer-journey-map/https://www.customerthermometer.com/customer-experience/customer-journey-map/Learn about the concept of customer experience (journey) mapping, together with journey map examples to improve your feedback processes.Fri, 01 Apr 2022 17:37:53 GMThttps://www.customerthermometer.com/customer-experience/customer-journey-mapping-templates/https://www.customerthermometer.com/customer-experience/customer-journey-mapping-templates/Mapping your customers' journeys and experiences is essential for gathering + applying feedback. Discover 6 customer experience and journey templates here.Thu, 25 Feb 2021 13:35:58 GMThttps://www.customerthermometer.com/customer-experience/cx-nyc-2019-conference-our-top-picks/https://www.customerthermometer.com/customer-experience/cx-nyc-2019-conference-our-top-picks/Here are our picks from the agenda for the CX NYC 2019 conference in June - promising to provide a wealth of valuable, current customer experience insight.Fri, 10 May 2019 09:31:12 GMThttps://www.customerthermometer.com/customer-experience/digital-customer-experience/https://www.customerthermometer.com/customer-experience/digital-customer-experience/Digital customer experience is more important than ever. What it is, why is it so important, 10 ways to create them and some real world examplesWed, 26 Jan 2022 12:30:52 GMThttps://www.customerthermometer.com/customer-experience/engage-new-normal-customer/https://www.customerthermometer.com/customer-experience/engage-new-normal-customer/7 ways you can engage with the "new normal" customer and build a business that's strong on customer experience and learning from customer signposts and dataTue, 09 Jun 2020 20:24:11 GMThttps://www.customerthermometer.com/customer-experience/feedback-frenzy/https://www.customerthermometer.com/customer-experience/feedback-frenzy/Our review of the BBC Radio 4 talk on Feedback Frenzy, the feedback economy and how it has impacted the way businesses interact with customers.Mon, 02 Dec 2019 15:56:24 GMThttps://www.customerthermometer.com/customer-experience/forrester-cx-index-2018-key-takeaways/https://www.customerthermometer.com/customer-experience/forrester-cx-index-2018-key-takeaways/The Forrester 2018 US CX Index highlights the need to focus on positive customer emotions to move CX in the right direction.Mon, 03 Jun 2019 12:02:19 GMThttps://www.customerthermometer.com/customer-experience/get-fewer-negative-reviews-for-product/https://www.customerthermometer.com/customer-experience/get-fewer-negative-reviews-for-product/Want to focus on getting fewer negative reviews for your product? Don't miss out on potential business, and ensure positive feedback.Fri, 01 Sep 2023 11:42:46 GMThttps://www.customerthermometer.com/customer-experience/how-successful-startups-use-customer-success/https://www.customerthermometer.com/customer-experience/how-successful-startups-use-customer-success/Mon, 17 Jun 2019 12:20:30 GMThttps://www.customerthermometer.com/customer-experience/how-to-create-journey-map/https://www.customerthermometer.com/customer-experience/how-to-create-journey-map/Wed, 10 Feb 2021 06:52:45 GMThttps://www.customerthermometer.com/customer-experience/inside-the-customer-experience-masterclass/https://www.customerthermometer.com/customer-experience/inside-the-customer-experience-masterclass/Tue, 10 Nov 2020 15:22:46 GMThttps://www.customerthermometer.com/customer-experience/mckinsey-customer-survey-research/https://www.customerthermometer.com/customer-experience/mckinsey-customer-survey-research/Wed, 10 Mar 2021 10:20:49 GMThttps://www.customerthermometer.com/customer-experience/qr-codes-customer-feedback/https://www.customerthermometer.com/customer-experience/qr-codes-customer-feedback/Do you want quick and easy customer feedback? Don't want people to fill out forms for ages? Try using QR codes to prioritize feedback.Thu, 31 Aug 2023 10:43:32 GMThttps://www.customerthermometer.com/customer-experience/retail-customer-experience-management/https://www.customerthermometer.com/customer-experience/retail-customer-experience-management/Managing customer experience in retail environments is enormously challenging but extremely rewarding for forward thinking enterprises that do it well.Fri, 27 Sep 2019 16:19:53 GMThttps://www.customerthermometer.com/customer-experience/the-power-of-moments/https://www.customerthermometer.com/customer-experience/the-power-of-moments/Our top 5 quotes and takeaways from The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath and Dan Heath,Wed, 19 Jun 2019 15:24:21 GMThttps://www.customerthermometer.com/customer-experience/tnps-transactional-net-promoter-score/https://www.customerthermometer.com/customer-experience/tnps-transactional-net-promoter-score/Calculating tNPS or (transactional NPS) scores can be a game changer for businesses seeking to better understand customer loyalty.Thu, 30 Mar 2023 14:08:27 GMThttps://www.customerthermometer.com/customer-experience/turn-customer-feedback-into-brand-experience/https://www.customerthermometer.com/customer-experience/turn-customer-feedback-into-brand-experience/Wed, 28 Jun 2023 10:43:09 GMThttps://www.customerthermometer.com/customer-experience/what-are-xlas-experience-level-agreements/https://www.customerthermometer.com/customer-experience/what-are-xlas-experience-level-agreements/Learn what XLAs are, how they differ from SLAs, and why measuring real user experience after IT support matters more than just tracking ticket times.Mon, 30 Mar 2026 17:23:49 GMThttps://www.customerthermometer.com/customer-experience/what-makes-a-great-customer-service-experience/https://www.customerthermometer.com/customer-experience/what-makes-a-great-customer-service-experience/Mon, 28 Jul 2025 20:13:19 GMThttps://www.customerthermometer.com/customer-experience/why-customer-experience-is-important-for-b2b/https://www.customerthermometer.com/customer-experience/why-customer-experience-is-important-for-b2b/Delivering the very best b2b customer experience is vital for organizations as it enables them to stand out in highly competitive markets.Fri, 16 Jul 2021 15:57:38 GMThttps://www.customerthermometer.com/customer-experience/why-your-business-needs-customer-success/https://www.customerthermometer.com/customer-experience/why-your-business-needs-customer-success/Adopting a customer success based approach is the most effective way to increase your customer lifetime value - here's what you need to know.Tue, 11 Jun 2019 13:43:08 GMThttps://www.customerthermometer.com/customer-feedback/10-customer-success-webinars/https://www.customerthermometer.com/customer-feedback/10-customer-success-webinars/Wed, 18 Dec 2019 10:45:36 GMThttps://www.customerthermometer.com/customer-feedback/10-inspirational-ted-talks/https://www.customerthermometer.com/customer-feedback/10-inspirational-ted-talks/These selected TED talks provide some inspiration and motivation - as well as some great, actionable knowledge and guiddance.Thu, 15 Nov 2018 09:00:25 GMThttps://www.customerthermometer.com/customer-feedback/10-short-survey-examples/https://www.customerthermometer.com/customer-feedback/10-short-survey-examples/As customers get busier, survey response rates are declining. But you still need customer feedback. Here are 10 short survey examples from leading brands.Mon, 15 May 2017 15:54:23 GMThttps://www.customerthermometer.com/customer-feedback/14-customer-experience-blog-posts-white-papers/https://www.customerthermometer.com/customer-feedback/14-customer-experience-blog-posts-white-papers/This collection of customer experience blog posts and white papers provides and excellent resource for developing winning customer experience strategies.Fri, 16 Nov 2018 09:00:03 GMThttps://www.customerthermometer.com/customer-feedback/20-cool-email-signatures/https://www.customerthermometer.com/customer-feedback/20-cool-email-signatures/We've put together 20 cool email signatures, specifically business email signature ideas, to help turn your emails into powerful marketing tools.Tue, 26 May 2020 11:12:58 GMThttps://www.customerthermometer.com/customer-feedback/24-outstanding-customer-service-quotes/https://www.customerthermometer.com/customer-feedback/24-outstanding-customer-service-quotes/We’ve collated a collection of inspiring, outstanding and sometimes unusual customer service quotes, published in various books by notable expertsWed, 19 Dec 2018 10:42:08 GMThttps://www.customerthermometer.com/customer-feedback/4-customer-success-books-post-pandemic/https://www.customerthermometer.com/customer-feedback/4-customer-success-books-post-pandemic/4 key customer success books to help you focus on driving customer success, customer retention and customer delight as you repoint operations post pandemicFri, 07 Aug 2020 15:16:35 GMThttps://www.customerthermometer.com/customer-feedback/5-common-customer-survey-traps/https://www.customerthermometer.com/customer-feedback/5-common-customer-survey-traps/5 common customer survey traps. Hints and tips on how to avoid some of the most common mistakes and improve your customer surveys.Tue, 13 Sep 2016 08:10:11 GMThttps://www.customerthermometer.com/customer-feedback/5-homeworking-cybersecurity-tips-for-cs-and-cx-teams/https://www.customerthermometer.com/customer-feedback/5-homeworking-cybersecurity-tips-for-cs-and-cx-teams/Mon, 13 Jul 2020 15:47:39 GMThttps://www.customerthermometer.com/customer-feedback/5-ways-to-treat-your-customers-as-investments/https://www.customerthermometer.com/customer-feedback/5-ways-to-treat-your-customers-as-investments/Since customers are your only source of revenue it pays to think of them as investments. Investing in customers - our 5 step plan.Wed, 27 Jul 2016 15:37:34 GMThttps://www.customerthermometer.com/customer-feedback/5-ways-you-could-lose-your-biggest-client-without-knowing-it/https://www.customerthermometer.com/customer-feedback/5-ways-you-could-lose-your-biggest-client-without-knowing-it/Something as simple as a short survey can really help you hang on to those big clients & make sure your relationship is smooth sailing. What should you ask?Mon, 24 Jan 2011 16:12:35 GMThttps://www.customerthermometer.com/customer-feedback/51-survey-question-examples/https://www.customerthermometer.com/customer-feedback/51-survey-question-examples/Explore our list of 51 powerful survey questions, with examples of both customer satisfaction as well as employee engagement survey questions.Wed, 06 Sep 2023 09:03:35 GMThttps://www.customerthermometer.com/customer-feedback/7-best-customer-experience-blogs/https://www.customerthermometer.com/customer-feedback/7-best-customer-experience-blogs/We have carefully selected a short list of what we consider to be some of the best customer experience blogs to read and monitorTue, 20 Nov 2018 09:33:24 GMThttps://www.customerthermometer.com/customer-feedback/black-box-thinking-book-review/https://www.customerthermometer.com/customer-feedback/black-box-thinking-book-review/The top 5 takeaways and the top 5 quotes from Black Box Thinking: Marginal Gains and the Secrets of High Performance by Matthew Syed.Fri, 27 May 2016 14:27:51 GMThttps://www.customerthermometer.com/customer-feedback/business-books-reading-list/https://www.customerthermometer.com/customer-feedback/business-books-reading-list/5 of Lindsay's favorite business books for your summer vacation. We bring you our CEO's business books reading list - perfect for beachside inspiration.Mon, 01 Aug 2016 12:19:43 GMThttps://www.customerthermometer.com/customer-feedback/closed-loop-csat-nps/https://www.customerthermometer.com/customer-feedback/closed-loop-csat-nps/Thu, 28 Jan 2021 14:48:12 GMThttps://www.customerthermometer.com/customer-feedback/closing-the-customer-feedback-loop/https://www.customerthermometer.com/customer-feedback/closing-the-customer-feedback-loop/Closing the customer feedback loop is when an organization responds directly to customer feedback in a structured wayTue, 31 Jan 2023 18:34:17 GMThttps://www.customerthermometer.com/customer-feedback/connectwise-surveys-hitech-computers/https://www.customerthermometer.com/customer-feedback/connectwise-surveys-hitech-computers/IT support company HiTech Computers uses Customer Thermometer's ConnectWise surveys to measure customer satisfaction and generate testimonials.Mon, 04 Jul 2016 08:16:11 GMThttps://www.customerthermometer.com/customer-feedback/croud-sourcing-customer-satisfaction-feedback/https://www.customerthermometer.com/customer-feedback/croud-sourcing-customer-satisfaction-feedback/What if you could increase the amount and relevance of customer feedback you get from your community? Timing is a vey important factor for you to consider.Wed, 20 Oct 2010 14:18:58 GMThttps://www.customerthermometer.com/customer-feedback/customer-experience-3-0-book-review/https://www.customerthermometer.com/customer-feedback/customer-experience-3-0-book-review/Our top 5 quotes and takeaways from John A. Goodman’s Customer Experience 3.0: High-Profit Strategies in the Age of Techno ServiceMon, 20 May 2019 14:05:17 GMThttps://www.customerthermometer.com/customer-feedback/customer-experience-case-study-tobermore/https://www.customerthermometer.com/customer-feedback/customer-experience-case-study-tobermore/A customer experience case study. Listening to customers has been a feature of Tobermore’s success throughout the business’s history.Mon, 28 Jun 2021 17:56:26 GMThttps://www.customerthermometer.com/customer-feedback/customer-experience-conferences-for-2019/https://www.customerthermometer.com/customer-feedback/customer-experience-conferences-for-2019/Here are some of the best Customer Experience Conferences to look forward to in 2019.Tue, 27 Nov 2018 12:41:41 GMThttps://www.customerthermometer.com/customer-feedback/customer-feedback-examples/https://www.customerthermometer.com/customer-feedback/customer-feedback-examples/41 customer feedback examples from the best in the business. Highlighting how top brands like Facebook, Google, YouTube get and use customer feedback.Thu, 27 Sep 2018 15:13:26 GMThttps://www.customerthermometer.com/customer-feedback/customer-feedback-guide/https://www.customerthermometer.com/customer-feedback/customer-feedback-guide/What is customer feedback? Why is it so important? How to get customer feedback and 7 tips for improving your feedback programThu, 13 Jan 2022 13:26:28 GMThttps://www.customerthermometer.com/customer-feedback/customer-feedback-process-stats/https://www.customerthermometer.com/customer-feedback/customer-feedback-process-stats/Tech behaviors have changed dramatically in the last 10 years, with massive implications for organizations' customer feedback processes. We review the very latest research and curate the top 7 stats.Tue, 07 Aug 2018 12:23:21 GMThttps://www.customerthermometer.com/customer-feedback/customer-feedback-resources/https://www.customerthermometer.com/customer-feedback/customer-feedback-resources/We have pooled together our 5 most popular customer feedback resources. From NPS response planners to cool email signature examples and moreThu, 30 Sep 2021 14:37:20 GMThttps://www.customerthermometer.com/customer-feedback/customer-feedback-response/https://www.customerthermometer.com/customer-feedback/customer-feedback-response/The 6 hallmarks of ace customer feedback response. The ultimate guide to dealing with, and getting value from, customer feedback. With downloadable planner.Thu, 13 Sep 2018 09:30:46 GMThttps://www.customerthermometer.com/customer-feedback/customer-satisfaction-survey-questions-and-templates-for-retail-businesses/https://www.customerthermometer.com/customer-feedback/customer-satisfaction-survey-questions-and-templates-for-retail-businesses/Carrying out retail customer surveys, post-purchase, can provide a wealth of valuable feedback telling you what your customers think of their experienceThu, 03 Jan 2019 11:19:54 GMThttps://www.customerthermometer.com/customer-feedback/customer-service-alert-system/https://www.customerthermometer.com/customer-feedback/customer-service-alert-system/Closing the loop on customer feedback means you need identifiable information and a real-time customer service alert system - here's how to do it.Thu, 19 Jan 2017 07:08:09 GMThttps://www.customerthermometer.com/customer-feedback/customer-success-books-to-read/https://www.customerthermometer.com/customer-feedback/customer-success-books-to-read/Here are 5 recommended books on the subject of Customer Success - from excellent, expert authors who provide invaluable insight.Tue, 19 Mar 2019 04:23:53 GMThttps://www.customerthermometer.com/customer-feedback/cx-nyc-2019-conference-our-top-picks/https://www.customerthermometer.com/customer-feedback/cx-nyc-2019-conference-our-top-picks/Here are our picks from the agenda for the CX NYC 2019 conference in June - promising to provide a wealth of valuable, current customer experience insight.Fri, 10 May 2019 09:31:12 GMThttps://www.customerthermometer.com/customer-feedback/enterprise-feedback-management/https://www.customerthermometer.com/customer-feedback/enterprise-feedback-management/Learn about Enterprise Feedback Management (EFM) and find out how it can benefit your organization. Tips & tricks to give you an advantage.Mon, 12 Jul 2021 17:42:15 GMThttps://www.customerthermometer.com/customer-feedback/essential-customer-service-skills-for-your-employees/https://www.customerthermometer.com/customer-feedback/essential-customer-service-skills-for-your-employees/10 great customer service skills necessary for professional customer service representatives and others who want to improve customer service.Sat, 04 Sep 2021 11:05:10 GMThttps://www.customerthermometer.com/customer-feedback/example-survey-questions/https://www.customerthermometer.com/customer-feedback/example-survey-questions/If you are preparing a customer survey or customer service questionnaire then you need to look at these essential example survey questions before you start.Thu, 08 Sep 2016 09:24:55 GMThttps://www.customerthermometer.com/customer-feedback/examples-of-bad-customer-survey-questions/https://www.customerthermometer.com/customer-feedback/examples-of-bad-customer-survey-questions/Composing effective customer survey questions is not a trivial task - take a look at these examples of bad customer survey questions.Thu, 14 Feb 2019 03:07:25 GMThttps://www.customerthermometer.com/customer-feedback/excellent-customer-service-phrases/https://www.customerthermometer.com/customer-feedback/excellent-customer-service-phrases/Positive language in customer service can be the difference between a great or poor experience. Here's some excellent customer service phrases to embed.Mon, 21 Jan 2019 09:21:26 GMThttps://www.customerthermometer.com/customer-feedback/feedback-emails/https://www.customerthermometer.com/customer-feedback/feedback-emails/The ultimate guide to creating feedback emails. We give you best practices, examples, templates and free resources to improve your email feedback.Wed, 31 Aug 2022 16:51:15 GMThttps://www.customerthermometer.com/customer-feedback/get-customers-take-surveys/https://www.customerthermometer.com/customer-feedback/get-customers-take-surveys/How to get customers to take surveys, tips, ideas and research to help you get a better survey response rate and improve your customers' survey experienceWed, 28 Mar 2018 17:18:47 GMThttps://www.customerthermometer.com/customer-feedback/get-fewer-negative-reviews-for-product/https://www.customerthermometer.com/customer-feedback/get-fewer-negative-reviews-for-product/Want to focus on getting fewer negative reviews for your product? Don't miss out on potential business, and ensure positive feedback.Fri, 01 Sep 2023 11:42:46 GMThttps://www.customerthermometer.com/customer-feedback/getting-customer-testimonials/https://www.customerthermometer.com/customer-feedback/getting-customer-testimonials/Our winning process for getting customer testimonials. Find how we’ve collected over 80 customer testimonials (and counting!) for our websiteMon, 21 Aug 2017 12:39:23 GMThttps://www.customerthermometer.com/customer-feedback/handling-customer-feedback/https://www.customerthermometer.com/customer-feedback/handling-customer-feedback/Handling customer feedback in an actionable way is just as important as getting it. We show you how to make your own scalable feedback processing machine.Tue, 08 Nov 2016 09:59:30 GMThttps://www.customerthermometer.com/customer-feedback/how-to-avoid-acquiescence-bias/https://www.customerthermometer.com/customer-feedback/how-to-avoid-acquiescence-bias/What is acquiescence bias? How to avoid acquiescence bias when gathering customer feedback? 10 examples of leading questions and more...Wed, 26 Oct 2022 14:46:27 GMThttps://www.customerthermometer.com/customer-feedback/how-to-avoid-losing-a-major-client/https://www.customerthermometer.com/customer-feedback/how-to-avoid-losing-a-major-client/Your key customer accounts are vitally important - learn how CSAT surveys will help you retain these important clients.Thu, 10 Jan 2019 11:27:37 GMThttps://www.customerthermometer.com/customer-feedback/how-to-create-a-customer-satisfaction-survey-that-people-will-actually-want-to-fill-in/https://www.customerthermometer.com/customer-feedback/how-to-create-a-customer-satisfaction-survey-that-people-will-actually-want-to-fill-in/Our top tips for creating the best customer satisfaction survey that will lead to the most responses, giving you a more representative view.Tue, 13 Nov 2018 14:24:20 GMThttps://www.customerthermometer.com/customer-feedback/how-to-create-a-survey-with-customer-thermometer/https://www.customerthermometer.com/customer-feedback/how-to-create-a-survey-with-customer-thermometer/See how simple it is use Customer Thermometer to gather actionable and insightful feedback from clients and customers with minimal effort.Wed, 04 Sep 2019 15:30:24 GMThttps://www.customerthermometer.com/customer-feedback/how-to-create-your-customer-journey-map/https://www.customerthermometer.com/customer-feedback/how-to-create-your-customer-journey-map/Learn about customer journey mapping and how easy it is for you to create your own powerful customer journey map.Thu, 20 Dec 2018 09:46:39 GMThttps://www.customerthermometer.com/customer-feedback/how-to-distribute-surveys-for-great-response-rates/https://www.customerthermometer.com/customer-feedback/how-to-distribute-surveys-for-great-response-rates/Find out more about survey distribution and how this can be used to gain the best survey response rates.Fri, 01 Feb 2019 10:39:30 GMThttps://www.customerthermometer.com/customer-feedback/how-to-embed-a-customer-satisfaction-survey-in-email/https://www.customerthermometer.com/customer-feedback/how-to-embed-a-customer-satisfaction-survey-in-email/Embed a survey in an email. See how simple it is to embed a survey that will attract high response rates directly into your emails.Fri, 18 Jun 2021 09:13:39 GMThttps://www.customerthermometer.com/customer-feedback/how-to-get-customer-feedback/https://www.customerthermometer.com/customer-feedback/how-to-get-customer-feedback/3 trends in email-driven customer feedback - Change the way you ask for customer feedback - No one likes complaining, so make it easy - ‘Middling’ customers are crucial to your business goalsThu, 27 May 2021 10:48:10 GMThttps://www.customerthermometer.com/customer-feedback/how-to-improve-customer-service-through-feedback/https://www.customerthermometer.com/customer-feedback/how-to-improve-customer-service-through-feedback/Wed, 28 Jun 2023 10:37:40 GMThttps://www.customerthermometer.com/customer-feedback/how-to-navigate-the-feedback-economy/https://www.customerthermometer.com/customer-feedback/how-to-navigate-the-feedback-economy/The feedback economy is huge now - but how do we utilise it both as consumers and businesses? And how do we optimise for it?Wed, 09 Oct 2019 16:25:00 GMThttps://www.customerthermometer.com/customer-feedback/how-to-track-and-measure-customer-success/https://www.customerthermometer.com/customer-feedback/how-to-track-and-measure-customer-success/See how you can easily assess ongoing customer success by monitoring the right KPIs that provide the insight you need.Fri, 08 Nov 2019 16:45:59 GMThttps://www.customerthermometer.com/customer-feedback/importance-of-unbiased-customer-satisfaction-survey-questions/https://www.customerthermometer.com/customer-feedback/importance-of-unbiased-customer-satisfaction-survey-questions/What survey bias is, the five types of biased survey question, side-by-side biased vs. unbiased examples, and four steps for writing neutral questions that produce honest feedbackFri, 09 Jul 2021 09:24:51 GMThttps://www.customerthermometer.com/customer-feedback/improving-your-time-to-insight/https://www.customerthermometer.com/customer-feedback/improving-your-time-to-insight/Improving your time to insight: how to get customer and market insight into your organization faster so you can react to feedback and change in real time.Tue, 14 Feb 2017 09:50:49 GMThttps://www.customerthermometer.com/customer-feedback/instant-feedback/https://www.customerthermometer.com/customer-feedback/instant-feedback/Why is speed so important when gathering customer feedback? Instant feedback is the cornerstone of every customer feedback strategyFri, 25 Feb 2022 13:18:15 GMThttps://www.customerthermometer.com/customer-feedback/kaseya-customer-feedback-integration/https://www.customerthermometer.com/customer-feedback/kaseya-customer-feedback-integration/Customer Thermometer, the market leader in 1-click customer feedback solutions, today announced a product integration with KaseyaWed, 10 May 2017 12:00:22 GMThttps://www.customerthermometer.com/customer-feedback/lean-start-up/https://www.customerthermometer.com/customer-feedback/lean-start-up/The top 5 takeaways and top 5 quotes from The Lean Startup, How Constant Innovation Creates Radically Successful Businesses, by Eric RiesTue, 02 May 2017 13:12:04 GMThttps://www.customerthermometer.com/customer-feedback/lindsays-summer-reading-list-2017/https://www.customerthermometer.com/customer-feedback/lindsays-summer-reading-list-2017/Lindsay's Summer Reading List: engaging books on business, customer satisfaction, marketing and Silicon Valley for your Summer 2017 vacationFri, 30 Jun 2017 10:59:06 GMThttps://www.customerthermometer.com/customer-feedback/marin-software/https://www.customerthermometer.com/customer-feedback/marin-software/A case study showing how Marin Software uses customer feedback sourced via Customer Thermometer to deliver excellent serviceWed, 04 Oct 2017 08:19:30 GMThttps://www.customerthermometer.com/customer-feedback/measurable-customer-service-goals-with-examples/https://www.customerthermometer.com/customer-feedback/measurable-customer-service-goals-with-examples/Learn how and why you need to set measurable customer service goals for your agents and take a look at some useful examples you can use.Tue, 19 Feb 2019 03:14:52 GMThttps://www.customerthermometer.com/customer-feedback/measure-customer-satisfaction-metrics/https://www.customerthermometer.com/customer-feedback/measure-customer-satisfaction-metrics/NPS, CSAT and 9 other customer satisfaction metrics you need to track and improve to ensure you get more satisfied customers.Fri, 02 Jul 2021 09:26:08 GMThttps://www.customerthermometer.com/customer-feedback/msp-survey/https://www.customerthermometer.com/customer-feedback/msp-survey/The 3 things your MSP survey needs in order to get top response rates, engage customers and deliver the feedback you need to improve your business.Tue, 28 Mar 2017 14:44:15 GMThttps://www.customerthermometer.com/customer-feedback/nps-benchmarking/https://www.customerthermometer.com/customer-feedback/nps-benchmarking/Use the NPS benchmarking tool to see how your NPS score compares to others in your industryThu, 30 Mar 2023 11:50:34 GMThttps://www.customerthermometer.com/customer-feedback/only-paranoid-survive/https://www.customerthermometer.com/customer-feedback/only-paranoid-survive/Top 5 takeaways and top 5 quotes from Andrew Grove of Intel's book Only the Paranoid Survive: How to Exploit the Crisis Points That Challenge Every CompanyTue, 17 Jan 2017 11:55:16 GMThttps://www.customerthermometer.com/customer-feedback/outlook-365-customer-feedback-survey-addin/https://www.customerthermometer.com/customer-feedback/outlook-365-customer-feedback-survey-addin/Customer Thermometer, the market leader in 1-click customer feedback, today announced a market-first Outlook 365 survey add-in on the Microsoft app storeThu, 24 Oct 2019 10:51:26 GMThttps://www.customerthermometer.com/customer-feedback/product-market-fit-survey/https://www.customerthermometer.com/customer-feedback/product-market-fit-survey/A simple template and easy steps for creating a Product Market Fit Survey or PMF, with examples and a tool that also measures NPS and CSAT alongsideTue, 04 Feb 2020 16:21:32 GMThttps://www.customerthermometer.com/customer-feedback/quick-survey-ideas/https://www.customerthermometer.com/customer-feedback/quick-survey-ideas/Read our quick survey ideas that will engage your customers and improve your response rates - 1 click surveys, examples and templates.Sat, 03 Jul 2021 18:55:07 GMThttps://www.customerthermometer.com/customer-feedback/quotes-on-customer-feedback/https://www.customerthermometer.com/customer-feedback/quotes-on-customer-feedback/The 20 best customer feedback quotes you can use every day. From industry leaders to customer satisfaction experts & entrepreneursMon, 12 Jul 2021 09:52:44 GMThttps://www.customerthermometer.com/customer-feedback/respond-to-negative-feedback/https://www.customerthermometer.com/customer-feedback/respond-to-negative-feedback/What you should do with negative feedback? The best practice approach to customer feedback goes beyond measuring it to acting upon it.Fri, 30 Apr 2021 17:22:38 GMThttps://www.customerthermometer.com/customer-feedback/see-us-at-kaseya-connect-las-vegas-2017/https://www.customerthermometer.com/customer-feedback/see-us-at-kaseya-connect-las-vegas-2017/Customer Thermometer is exhibiting at Kaseya Connect! Come by our booth at Caesar's Palace and see our 1-click customer feedback software in action!Mon, 27 Feb 2017 14:57:43 GMThttps://www.customerthermometer.com/customer-feedback/service-desk-experience-management-for-itsm-and-itil/https://www.customerthermometer.com/customer-feedback/service-desk-experience-management-for-itsm-and-itil/Thu, 27 Feb 2020 15:41:02 GMThttps://www.customerthermometer.com/customer-feedback/servicenow-customer-feedback-survey-integration/https://www.customerthermometer.com/customer-feedback/servicenow-customer-feedback-survey-integration/Customer Thermometer, the market leader in 1-click customer feedback solutions, today announced a fully integrated survey with ServiceNowFri, 12 Jul 2019 17:58:01 GMThttps://www.customerthermometer.com/customer-feedback/shoe-dog/https://www.customerthermometer.com/customer-feedback/shoe-dog/The top 5 takeaways and top 5 quotes from Shoe Dog, the bestselling memoir of sneaker king, Nike creator and founder Phil Knight.Tue, 11 Apr 2017 12:34:19 GMThttps://www.customerthermometer.com/customer-feedback/simple-survey/https://www.customerthermometer.com/customer-feedback/simple-survey/Complex big data isn’t giving you actionable steps to improve the customer experience. So where do you go when you just want a simple survey?Thu, 15 Dec 2016 14:58:18 GMThttps://www.customerthermometer.com/customer-feedback/survey-bias-what-are-different-types-and-how-to-avoid-them/https://www.customerthermometer.com/customer-feedback/survey-bias-what-are-different-types-and-how-to-avoid-them/Fri, 01 Aug 2025 18:24:35 GMThttps://www.customerthermometer.com/customer-feedback/survey-email-subject-lines-for-great-response-rates/https://www.customerthermometer.com/customer-feedback/survey-email-subject-lines-for-great-response-rates/Encouraging recipients to open their survey emails is a vital step in boosting responses. Having the best survey subject lines is vital.Thu, 17 Jun 2021 11:05:45 GMThttps://www.customerthermometer.com/customer-feedback/survey-fatigue-statistics/https://www.customerthermometer.com/customer-feedback/survey-fatigue-statistics/How bad is survey fatigue amongst customers? How can you beat it? This research highlights 125 key survey fatigue statistics.Wed, 14 Jun 2017 14:14:38 GMThttps://www.customerthermometer.com/customer-feedback/survey-software-ups-customer-feedback/https://www.customerthermometer.com/customer-feedback/survey-software-ups-customer-feedback/Josh Currier, Operations Director of leading MSP Advantage Technologies discusses how their new survey software has dramatically increased customer feedbackThu, 14 Dec 2017 19:37:10 GMThttps://www.customerthermometer.com/customer-feedback/tech-support-survey-msp/https://www.customerthermometer.com/customer-feedback/tech-support-survey-msp/The CEO of MSP Oxford Mac Solutions talks about how they get their superb results from the customer tech support survey they runWed, 14 Feb 2018 14:10:53 GMThttps://www.customerthermometer.com/customer-feedback/telco-customer-survey/https://www.customerthermometer.com/customer-feedback/telco-customer-survey/Australia-wide telecommunications company Infiniti explains how they get real time customer and partner feedback using their unique telco customer survey.Thu, 08 Jun 2017 10:28:18 GMThttps://www.customerthermometer.com/customer-feedback/the-4-signs-youre-getting-customer-feedback-all-wrong/https://www.customerthermometer.com/customer-feedback/the-4-signs-youre-getting-customer-feedback-all-wrong/Receiving a request for customer feedback is not usually the highlight of anyone's day. Here's the reasons why, how you can make it easier for themFri, 21 Oct 2016 16:20:38 GMThttps://www.customerthermometer.com/customer-feedback/the-lost-art-of-talking-to-customers/https://www.customerthermometer.com/customer-feedback/the-lost-art-of-talking-to-customers/The good old telephone is not used as much as it used to be in customer service - but its a very valuable communications channel.Thu, 14 Mar 2019 16:09:43 GMThttps://www.customerthermometer.com/customer-feedback/the-review-economy-why-you-need-a-review-strategy/https://www.customerthermometer.com/customer-feedback/the-review-economy-why-you-need-a-review-strategy/Find out more about The Review Economy and why your business needs a viable review strategy.Wed, 27 Mar 2019 04:26:19 GMThttps://www.customerthermometer.com/customer-feedback/ultimate-guide-customer-feedback-for-msp/https://www.customerthermometer.com/customer-feedback/ultimate-guide-customer-feedback-for-msp/Building a bulletproof customer feedback strategy for MSPs which helps to improve customer satisfaction and increase word of mouth referralsWed, 26 Oct 2022 15:32:08 GMThttps://www.customerthermometer.com/customer-feedback/user-feedback/https://www.customerthermometer.com/customer-feedback/user-feedback/Asking for user feedback is a key component in knowing how and when to grow your business. Following our webinar with IT Glue, we explore how to do it.Mon, 16 Oct 2017 12:46:21 GMThttps://www.customerthermometer.com/customer-feedback/what-survey-response-rate-should-i-expect/https://www.customerthermometer.com/customer-feedback/what-survey-response-rate-should-i-expect/Want to know what survey response rate to expect? We take a look at some results from our customers across different scenarios.Tue, 07 Feb 2017 11:52:25 GMThttps://www.customerthermometer.com/customer-feedback/when-to-send-customer-satisfaction-survey/https://www.customerthermometer.com/customer-feedback/when-to-send-customer-satisfaction-survey/Find out when is the best time and the best day to send out your customer satisfaction surveys to get great response rates.Thu, 02 May 2019 11:42:38 GMThttps://www.customerthermometer.com/customer-feedback/why-permission-feedback-is-the-future-of-customer-satisfaction/https://www.customerthermometer.com/customer-feedback/why-permission-feedback-is-the-future-of-customer-satisfaction/Permission feedback is a new method to tackle consumer satisfaction. It's relevant, personal & convenient for the customers and you both see results faster.Thu, 09 Sep 2010 10:36:10 GMThttps://www.customerthermometer.com/customer-feedback/why-your-business-needs-customer-success/https://www.customerthermometer.com/customer-feedback/why-your-business-needs-customer-success/Adopting a customer success based approach is the most effective way to increase your customer lifetime value - here's what you need to know.Tue, 11 Jun 2019 13:43:08 GMThttps://www.customerthermometer.com/customer-feedback/word-of-mouth-marketing/https://www.customerthermometer.com/customer-feedback/word-of-mouth-marketing/What is word of mouth marketing? Why is WOM marketing important? 7 ways to build word-of-mouth marketing. Measuring Word of mouth marketingMon, 04 Apr 2022 12:05:49 GMThttps://www.customerthermometer.com/customer-retention-ideas/5-inspiring-ted-talks-to-drive-customer-success/https://www.customerthermometer.com/customer-retention-ideas/5-inspiring-ted-talks-to-drive-customer-success/These excellent TED talks on customer service will help you formulate a winning Customer Success strategy and develop your team's skills.Wed, 11 Aug 2021 09:54:28 GMThttps://www.customerthermometer.com/customer-retention-ideas/5-reasons-you-should-encourage-your-customers-to-complain-2/https://www.customerthermometer.com/customer-retention-ideas/5-reasons-you-should-encourage-your-customers-to-complain-2/While it definitely feels good to get glowing results from customer service surveys, complaints may actually be more valuable to the growth of your businessFri, 02 Jan 2026 15:55:12 GMThttps://www.customerthermometer.com/customer-retention-ideas/50-resources-customer-loyalty-retention/https://www.customerthermometer.com/customer-retention-ideas/50-resources-customer-loyalty-retention/Make customer loyalty and retention a breeze with these 50 resources, strategies, tools, books, events, ideas, downloads, quotes and blog posts.Thu, 05 May 2016 08:01:46 GMThttps://www.customerthermometer.com/customer-retention-ideas/6-customer-expectations-management-tips/https://www.customerthermometer.com/customer-retention-ideas/6-customer-expectations-management-tips/Learn how you can improve your customer expectation management by using these simple, effective tactics.Thu, 07 Feb 2019 08:26:29 GMThttps://www.customerthermometer.com/customer-retention-ideas/8-ways-to-really-engage-your-customers/https://www.customerthermometer.com/customer-retention-ideas/8-ways-to-really-engage-your-customers/8 ways you can really engage your customers, with real-life examples from Slack, Moo.com, Apex, Zapier and Customer Thermometer.Wed, 03 May 2017 11:42:04 GMThttps://www.customerthermometer.com/customer-retention-ideas/behaviour-business-chataway/https://www.customerthermometer.com/customer-retention-ideas/behaviour-business-chataway/The Behaviour Business argues strongly that much of human decision-making is more emotional, less rational, and more instinctive.Fri, 18 Jun 2021 16:24:16 GMThttps://www.customerthermometer.com/customer-retention-ideas/best-ted-talks-on-customer-experience/https://www.customerthermometer.com/customer-retention-ideas/best-ted-talks-on-customer-experience/The best customer retention TED talks, all gathered in one place. We've summarized them so you can pick the ones you're most interested in straight away.Tue, 10 May 2016 10:53:35 GMThttps://www.customerthermometer.com/customer-retention-ideas/brand-loyalty-statistics-2017/https://www.customerthermometer.com/customer-retention-ideas/brand-loyalty-statistics-2017/10 brand loyalty statistics showing how customers forge a connection with a company or brand, and featuring the US's most emotionally-connected brandsThu, 25 May 2017 16:51:22 GMThttps://www.customerthermometer.com/customer-retention-ideas/business-books-reading-list/https://www.customerthermometer.com/customer-retention-ideas/business-books-reading-list/5 of Lindsay's favorite business books for your summer vacation. We bring you our CEO's business books reading list - perfect for beachside inspiration.Mon, 01 Aug 2016 12:19:43 GMThttps://www.customerthermometer.com/customer-retention-ideas/combating-msp-churn/https://www.customerthermometer.com/customer-retention-ideas/combating-msp-churn/Wed, 08 May 2019 19:29:24 GMThttps://www.customerthermometer.com/customer-retention-ideas/complaints-handling-process/https://www.customerthermometer.com/customer-retention-ideas/complaints-handling-process/5 ways Ocado's complaints handling process helps them encourage and manage customer feedback. Ensuring complaints are heard and customers are kept happy.Wed, 10 Jan 2018 12:29:29 GMThttps://www.customerthermometer.com/customer-retention-ideas/csat-surveys-5-reasons-why-customer-surveys-need-to-get-to-the-point/https://www.customerthermometer.com/customer-retention-ideas/csat-surveys-5-reasons-why-customer-surveys-need-to-get-to-the-point/The inconvenient truth about surveys is how much dissatisfaction they manage to spread.Here are five reasons why the shorter a CSAT survey is, the better.Fri, 11 Mar 2016 08:46:09 GMThttps://www.customerthermometer.com/customer-retention-ideas/customer-attrition/https://www.customerthermometer.com/customer-retention-ideas/customer-attrition/Understanding the reasons customers leave your business is the key to gaining more loyal customers and growing revenuesFri, 25 Feb 2022 13:32:54 GMThttps://www.customerthermometer.com/customer-retention-ideas/customer-churn/https://www.customerthermometer.com/customer-retention-ideas/customer-churn/Understanding what customer churn is just the start. We look at how to calculate how much its costing you and 6 strategies to stop it.Wed, 02 Feb 2022 15:18:36 GMThttps://www.customerthermometer.com/customer-retention-ideas/customer-experience-management-what-you-need-to-know/https://www.customerthermometer.com/customer-retention-ideas/customer-experience-management-what-you-need-to-know/Learn about Customer Experience Management, what's involved, what's delivered and what it takes to be a successful Customer Experience Manager.Wed, 18 Sep 2019 17:22:11 GMThttps://www.customerthermometer.com/customer-retention-ideas/customer-experience-strategies-to-boost-loyalty/https://www.customerthermometer.com/customer-retention-ideas/customer-experience-strategies-to-boost-loyalty/Tue, 10 Sep 2019 12:12:49 GMThttps://www.customerthermometer.com/customer-retention-ideas/customer-success-strategies-that-work/https://www.customerthermometer.com/customer-retention-ideas/customer-success-strategies-that-work/To drive customer success you need some tried and tested strategies that work - here are some practical, actionable strategies to retain valuable customers.Fri, 04 Oct 2019 10:29:18 GMThttps://www.customerthermometer.com/customer-retention-ideas/focus-on-customer-success-to-thrive/https://www.customerthermometer.com/customer-retention-ideas/focus-on-customer-success-to-thrive/Focusing on customer success is tranformative - by enabling and supporting customer success enterprises are thriving and enjoying their own success.Mon, 04 Nov 2019 16:51:05 GMThttps://www.customerthermometer.com/customer-retention-ideas/gamification-loyalty-program/https://www.customerthermometer.com/customer-retention-ideas/gamification-loyalty-program/Why add gamification in loyalty programs? Benefits, types and examples of gamified loyalty programs. Lastly, how you can measure it's successMon, 04 Apr 2022 14:54:16 GMThttps://www.customerthermometer.com/customer-retention-ideas/how-customer-success-drives-retention/https://www.customerthermometer.com/customer-retention-ideas/how-customer-success-drives-retention/Upselling to existing customers costs far less than selling to fresh prospects - here's how driving customer success results in loyalty.Fri, 11 Oct 2019 17:40:44 GMThttps://www.customerthermometer.com/customer-retention-ideas/how-to-build-customer-loyalty-in-2019/https://www.customerthermometer.com/customer-retention-ideas/how-to-build-customer-loyalty-in-2019/Learn what you need to know in order to build your all important customer loyalty in 2019 - retaining customers is vital to your business success.Tue, 18 Dec 2018 10:23:31 GMThttps://www.customerthermometer.com/customer-retention-ideas/how-to-cut-your-client-attrition-rate-in-half-in-2-months/https://www.customerthermometer.com/customer-retention-ideas/how-to-cut-your-client-attrition-rate-in-half-in-2-months/A customer satisfied thoroughly with our services talks about how we helped grow their company and how you can make it happen for yourself. Click for more!Thu, 02 Feb 2012 12:27:36 GMThttps://www.customerthermometer.com/customer-retention-ideas/how-to-improve-customer-experience-using-cx-analytics/https://www.customerthermometer.com/customer-retention-ideas/how-to-improve-customer-experience-using-cx-analytics/Fri, 04 Oct 2019 17:03:18 GMThttps://www.customerthermometer.com/customer-retention-ideas/how-to-stop-your-customers-from-leaving-you-part-1/https://www.customerthermometer.com/customer-retention-ideas/how-to-stop-your-customers-from-leaving-you-part-1/A transcript and video of a talk given at the LITE 2015 conference on how to stop your customers from leaving you by Mark Copeman of Customer ThermometerTue, 29 Sep 2015 14:13:04 GMThttps://www.customerthermometer.com/customer-retention-ideas/how-to-stop-your-customers-leaving-you-part-2/https://www.customerthermometer.com/customer-retention-ideas/how-to-stop-your-customers-leaving-you-part-2/Take aways from Customer Thermometer's talk "How to stop your customers from leaving you" at the LITE Conference in late 2015Tue, 06 Oct 2015 08:06:28 GMThttps://www.customerthermometer.com/customer-retention-ideas/how-to-sustain-customer-loyalty/https://www.customerthermometer.com/customer-retention-ideas/how-to-sustain-customer-loyalty/Read our practical, actionable guidance that will help you improve and sustain your customer loyalty and drive retention.Sat, 17 Jul 2021 16:00:35 GMThttps://www.customerthermometer.com/customer-retention-ideas/how-to-track-and-measure-customer-success/https://www.customerthermometer.com/customer-retention-ideas/how-to-track-and-measure-customer-success/See how you can easily assess ongoing customer success by monitoring the right KPIs that provide the insight you need.Fri, 08 Nov 2019 16:45:59 GMThttps://www.customerthermometer.com/customer-retention-ideas/long-customer-satisfaction-surveys-skew-results/https://www.customerthermometer.com/customer-retention-ideas/long-customer-satisfaction-surveys-skew-results/Are you insisting on long satisfaction surveys when your customers aren't? What are your results showing you? Time for a change of thinking!Mon, 05 Aug 2019 09:15:08 GMThttps://www.customerthermometer.com/customer-retention-ideas/post-covid-customer-retention/https://www.customerthermometer.com/customer-retention-ideas/post-covid-customer-retention/Mon, 03 Aug 2020 08:59:25 GMThttps://www.customerthermometer.com/customer-retention-ideas/predicting-customer-churn/https://www.customerthermometer.com/customer-retention-ideas/predicting-customer-churn/Can you tell when a customer is about to churn? We look at ways you can predict when a customer may be looking to leave.Wed, 26 Oct 2022 15:12:02 GMThttps://www.customerthermometer.com/customer-retention-ideas/retention-is-the-new-acquisition/https://www.customerthermometer.com/customer-retention-ideas/retention-is-the-new-acquisition/Why customer retention is the new acquisition. If you want to grow your business, here's why customer retention should be at the heart of your strategy.Mon, 27 Oct 2014 16:05:28 GMThttps://www.customerthermometer.com/customer-retention-ideas/the-everything-store-book-review/https://www.customerthermometer.com/customer-retention-ideas/the-everything-store-book-review/The Everything Store: Jeff Bezos and the Age of Amazon book review, covering the top 5 customer retention takeaways and the top 5 quotes.Thu, 23 Jun 2016 16:14:42 GMThttps://www.customerthermometer.com/customer-retention-ideas/the-service-recovery-paradox/https://www.customerthermometer.com/customer-retention-ideas/the-service-recovery-paradox/Did you know that customers can often be more loyal to your business after they have experienced a service failure? Learn how to react to it (and avoid it).Wed, 06 Nov 2019 15:44:00 GMThttps://www.customerthermometer.com/customer-retention-ideas/turn-service-into-a-revenue-center/https://www.customerthermometer.com/customer-retention-ideas/turn-service-into-a-revenue-center/A guest post with our CRM and ServiceDesk integration partner, Kustomer, about how to turn service into a revenue center in your business.Sun, 01 Jul 2018 14:17:57 GMThttps://www.customerthermometer.com/customer-retention-ideas/ultimate-guide-to-customer-effort-score-ces/https://www.customerthermometer.com/customer-retention-ideas/ultimate-guide-to-customer-effort-score-ces/Learn what you need to know about Customer Effort Score (CES) and use it to improve your customer loyalty and grow your business.Mon, 11 Feb 2019 04:21:06 GMThttps://www.customerthermometer.com/customer-retention-ideas/unbeatable-customer-referral-program/https://www.customerthermometer.com/customer-retention-ideas/unbeatable-customer-referral-program/Understand what is a customer referral program. 4 real-world examples, why it's so important and how to measure the success of your programThu, 23 Jun 2022 11:05:30 GMThttps://www.customerthermometer.com/customer-retention-ideas/what-is-customer-success-enablement/https://www.customerthermometer.com/customer-retention-ideas/what-is-customer-success-enablement/Find out more about Customer Success Enablement - what it is, what's involved and what skills are required in this developing arena.Fri, 15 Nov 2019 13:14:51 GMThttps://www.customerthermometer.com/customer-retention-ideas/why-customer-experience-is-important-for-b2b/https://www.customerthermometer.com/customer-retention-ideas/why-customer-experience-is-important-for-b2b/Delivering the very best b2b customer experience is vital for organizations as it enables them to stand out in highly competitive markets.Fri, 16 Jul 2021 15:57:38 GMThttps://www.customerthermometer.com/customer-retention-ideas/why-retention-is-the-new-loyalty/https://www.customerthermometer.com/customer-retention-ideas/why-retention-is-the-new-loyalty/Nothing is smooth in business. That's why customer retention is the key to keeping afoat during the bumps. Here's how you can get to work on that.Wed, 01 Dec 2010 14:55:41 GMThttps://www.customerthermometer.com/customer-satisfaction/10-customer-experience-conferences-for-2020/https://www.customerthermometer.com/customer-satisfaction/10-customer-experience-conferences-for-2020/15 of the best customer success/experience conferences you should be attending in 2019.Fri, 20 Sep 2019 17:31:47 GMThttps://www.customerthermometer.com/customer-satisfaction/10-customer-success-webinars/https://www.customerthermometer.com/customer-satisfaction/10-customer-success-webinars/Wed, 18 Dec 2019 10:45:36 GMThttps://www.customerthermometer.com/customer-satisfaction/10-must-read-articles-for-2019-trends/https://www.customerthermometer.com/customer-satisfaction/10-must-read-articles-for-2019-trends/Here are a collection of must read articles providing some useful insight into the trends we can expect in 2019Fri, 23 Nov 2018 14:53:34 GMThttps://www.customerthermometer.com/customer-satisfaction/10-rules-customer-survey-design/https://www.customerthermometer.com/customer-satisfaction/10-rules-customer-survey-design/Design beautiful surveys by following the 10 golden rules. Customer survey design is the key to gaining customer feedback.Fri, 25 Jun 2021 01:15:04 GMThttps://www.customerthermometer.com/customer-satisfaction/100-amazing-customer-experience-resources/https://www.customerthermometer.com/customer-satisfaction/100-amazing-customer-experience-resources/Find what you need in our extensive list of 100 carefully selected customer experience resources including lessons, blog posts, ted talks and white papers.Wed, 24 Jan 2018 12:35:47 GMThttps://www.customerthermometer.com/customer-satisfaction/15-great-customer-success-conferences-for-2019/https://www.customerthermometer.com/customer-satisfaction/15-great-customer-success-conferences-for-2019/15 of the best customer success/experience conferences you should be attending in 2019.Thu, 21 Mar 2019 02:06:05 GMThttps://www.customerthermometer.com/customer-satisfaction/18-customer-satisfaction-survey-questions-templates/https://www.customerthermometer.com/customer-satisfaction/18-customer-satisfaction-survey-questions-templates/We take you through some of the best example questions, formats and templates for 2021. Surveys that work in today's fast-paced world.Wed, 16 Oct 2019 01:00:59 GMThttps://www.customerthermometer.com/customer-satisfaction/5-customer-centric-habits-successful-companies/https://www.customerthermometer.com/customer-satisfaction/5-customer-centric-habits-successful-companies/Customer-centric companies have these 5 things in common; a series of organizational and cultural approaches that give them competitive advantage.Fri, 25 Jan 2019 10:02:49 GMThttps://www.customerthermometer.com/customer-satisfaction/5-excellent-customer-success-podcasts/https://www.customerthermometer.com/customer-satisfaction/5-excellent-customer-success-podcasts/Here are some excellent Customer Success podcasts that are packed with expert insight and guidance to help you achieve customer success.Fri, 08 Mar 2019 08:39:34 GMThttps://www.customerthermometer.com/customer-satisfaction/5-great-csat-keynotes/https://www.customerthermometer.com/customer-satisfaction/5-great-csat-keynotes/Our curated list of some of the best CSAT keynotes and customer satisfaction speeches available on the internet. Hear the stories of CSAT leaders and top brands.Wed, 14 Mar 2018 17:22:41 GMThttps://www.customerthermometer.com/customer-satisfaction/7-top-customer-success-blogs/https://www.customerthermometer.com/customer-satisfaction/7-top-customer-success-blogs/Read these excellent Customer Success blogs for the latest news and guidance in how to build your customer success team and retain customers.Mon, 25 Mar 2019 03:07:03 GMThttps://www.customerthermometer.com/customer-satisfaction/build-customer-trust/https://www.customerthermometer.com/customer-satisfaction/build-customer-trust/How to build customer trust in your business and your brand. How to use customer reviews, feedback and ratings to drive trust and growth.Wed, 27 Sep 2017 11:39:51 GMThttps://www.customerthermometer.com/customer-satisfaction/coworking-customer-satisfaction/https://www.customerthermometer.com/customer-satisfaction/coworking-customer-satisfaction/Brighton and Hove based co-working space PLATF9RM discusses how it makes sure its members and customers stay delighted with its service.Thu, 25 Oct 2018 00:01:54 GMThttps://www.customerthermometer.com/customer-satisfaction/csat/https://www.customerthermometer.com/customer-satisfaction/csat/What is customer satisfaction (CSAT)? How do you measure it, gather it, report on it and how do you analyse and improve your CSAT scores.Tue, 18 Jan 2022 18:01:37 GMThttps://www.customerthermometer.com/customer-satisfaction/csat-stat-68-percent/https://www.customerthermometer.com/customer-satisfaction/csat-stat-68-percent/We look into the background of commonly quoted statistics. This week's stat - 68% of customers leave because they perceive you are indifferent to them.Wed, 07 Dec 2016 16:21:45 GMThttps://www.customerthermometer.com/customer-satisfaction/csat-stat-of-the-month-80-20-rule/https://www.customerthermometer.com/customer-satisfaction/csat-stat-of-the-month-80-20-rule/We look into the background of commonly quoted statistics. This week's CSAT stat - 80% of your future profits will come from 20% of your existing customers.Mon, 09 Jan 2017 09:27:10 GMThttps://www.customerthermometer.com/customer-satisfaction/csat-thought-leaders/https://www.customerthermometer.com/customer-satisfaction/csat-thought-leaders/CSAT thought leaders you should follow. A not-the-usual-suspects guide to the CX and CSAT thought leaders doing great stuff right nowMon, 11 Sep 2017 12:39:52 GMThttps://www.customerthermometer.com/customer-satisfaction/customer-experience-conferences-for-2019/https://www.customerthermometer.com/customer-satisfaction/customer-experience-conferences-for-2019/Here are some of the best Customer Experience Conferences to look forward to in 2019.Tue, 27 Nov 2018 12:41:41 GMThttps://www.customerthermometer.com/customer-satisfaction/customer-experience-thinking/https://www.customerthermometer.com/customer-satisfaction/customer-experience-thinking/Our pick of the best customer experience thinking from this year's Thinkers 50 list. Featuring Seth Godin, John Kotter, Amy Edmondson and more.Fri, 23 Sep 2016 12:27:28 GMThttps://www.customerthermometer.com/customer-satisfaction/customer-loyalty/https://www.customerthermometer.com/customer-satisfaction/customer-loyalty/The ultimate guide to customer loyalty. What is Customer Loyalty, how to measure it, and more importantly, 10 ways you can build it.Thu, 27 Jan 2022 16:40:00 GMThttps://www.customerthermometer.com/customer-satisfaction/customer-satisfaction-can-be-measured-with-just-one-question/https://www.customerthermometer.com/customer-satisfaction/customer-satisfaction-can-be-measured-with-just-one-question/Learn why you don't need to ask multiple, detailed questions to measure your consumer satisfaction - you can get a more valuable response with just one.Thu, 18 Jul 2013 16:36:33 GMThttps://www.customerthermometer.com/customer-satisfaction/customer-satisfaction-survey-questions-and-templates-for-retail-businesses/https://www.customerthermometer.com/customer-satisfaction/customer-satisfaction-survey-questions-and-templates-for-retail-businesses/Carrying out retail customer surveys, post-purchase, can provide a wealth of valuable feedback telling you what your customers think of their experienceThu, 03 Jan 2019 11:19:54 GMThttps://www.customerthermometer.com/customer-satisfaction/customer-success-books-to-read/https://www.customerthermometer.com/customer-satisfaction/customer-success-books-to-read/Here are 5 recommended books on the subject of Customer Success - from excellent, expert authors who provide invaluable insight.Tue, 19 Mar 2019 04:23:53 GMThttps://www.customerthermometer.com/customer-satisfaction/customer-success-strategies-that-work/https://www.customerthermometer.com/customer-satisfaction/customer-success-strategies-that-work/To drive customer success you need some tried and tested strategies that work - here are some practical, actionable strategies to retain valuable customers.Fri, 04 Oct 2019 10:29:18 GMThttps://www.customerthermometer.com/customer-satisfaction/customer-support-surveys/https://www.customerthermometer.com/customer-satisfaction/customer-support-surveys/Customer support surveys are critical to increasing customer satisfaction and ensuring the voice of the customer is heard. Here's how to improve yours.Tue, 15 Sep 2015 08:00:15 GMThttps://www.customerthermometer.com/customer-satisfaction/effortless-experience-and-what-it-means-for-your-surveys/https://www.customerthermometer.com/customer-satisfaction/effortless-experience-and-what-it-means-for-your-surveys/The new holy grail of customer loyalty is providing an Effortless Experience says the latest research. We look at what that means for customer surveys.Thu, 15 Oct 2015 08:10:53 GMThttps://www.customerthermometer.com/customer-satisfaction/evolution-of-customer-feedback/https://www.customerthermometer.com/customer-satisfaction/evolution-of-customer-feedback/Learn about the evolution of customer feedback - from the earliest example of a disgruntled customer to the current trends in customer surveys.Wed, 24 Oct 2018 08:00:41 GMThttps://www.customerthermometer.com/customer-satisfaction/focus-on-customer-success-to-thrive/https://www.customerthermometer.com/customer-satisfaction/focus-on-customer-success-to-thrive/Focusing on customer success is tranformative - by enabling and supporting customer success enterprises are thriving and enjoying their own success.Mon, 04 Nov 2019 16:51:05 GMThttps://www.customerthermometer.com/customer-satisfaction/getting-low-average-online-survey-response-rates/https://www.customerthermometer.com/customer-satisfaction/getting-low-average-online-survey-response-rates/Most online survey tools don't provide the response rates that you need - learn how to simply and easilyt improve your response rates.Tue, 11 Jun 2013 17:18:41 GMThttps://www.customerthermometer.com/customer-satisfaction/how-customer-success-drives-retention/https://www.customerthermometer.com/customer-satisfaction/how-customer-success-drives-retention/Upselling to existing customers costs far less than selling to fresh prospects - here's how driving customer success results in loyalty.Fri, 11 Oct 2019 17:40:44 GMThttps://www.customerthermometer.com/customer-satisfaction/how-to-create-a-customer-satisfaction-survey-that-people-will-actually-want-to-fill-in/https://www.customerthermometer.com/customer-satisfaction/how-to-create-a-customer-satisfaction-survey-that-people-will-actually-want-to-fill-in/Our top tips for creating the best customer satisfaction survey that will lead to the most responses, giving you a more representative view.Tue, 13 Nov 2018 14:24:20 GMThttps://www.customerthermometer.com/customer-satisfaction/how-to-measure-customer-journey-satisfaction/https://www.customerthermometer.com/customer-satisfaction/how-to-measure-customer-journey-satisfaction/Why measuring satisfaction on customer journeys is 30% more predictive of overall customer satisfaction, and how to measure customer journey satisfaction.Wed, 12 Mar 2014 07:00:28 GMThttps://www.customerthermometer.com/customer-satisfaction/improve-customer-satisfaction-score/https://www.customerthermometer.com/customer-satisfaction/improve-customer-satisfaction-score/Customer satisfaction score (CSAT). These are 5 easy ways to improve CSAT scores that you can start implementing now.Wed, 19 May 2021 12:08:37 GMThttps://www.customerthermometer.com/customer-satisfaction/key-account-management/https://www.customerthermometer.com/customer-satisfaction/key-account-management/Key account management and customer retention are challenging - here's a guide and 4 key account management strategies to help growMon, 06 Sep 2021 12:10:25 GMThttps://www.customerthermometer.com/customer-satisfaction/measure-customer-satisfaction-metrics/https://www.customerthermometer.com/customer-satisfaction/measure-customer-satisfaction-metrics/NPS, CSAT and 9 other customer satisfaction metrics you need to track and improve to ensure you get more satisfied customers.Fri, 02 Jul 2021 09:26:08 GMThttps://www.customerthermometer.com/customer-satisfaction/nps-and-csat-score-benchmarks-by-industry/https://www.customerthermometer.com/customer-satisfaction/nps-and-csat-score-benchmarks-by-industry/Look at these collated NPS and CSAT benchmark scores for 2018 and compare them with yours.Mon, 29 Apr 2019 15:17:36 GMThttps://www.customerthermometer.com/customer-satisfaction/resolve-a-complaint-quickly/https://www.customerthermometer.com/customer-satisfaction/resolve-a-complaint-quickly/We look into the sources of commonly quoted statistics. This month's CSAT stat, "Resolve a complaint quickly and 9 out of 10 customers will stay with you."Tue, 25 Apr 2017 05:01:52 GMThttps://www.customerthermometer.com/customer-satisfaction/short-customer-satisfaction-surveys/https://www.customerthermometer.com/customer-satisfaction/short-customer-satisfaction-surveys/Short customer satisfaction surveys are popping up all over the place. They help brands continually check the pulse of customer satisfaction and gain targeted, real-time feedback on products and services. Check out 3 of the best here.Wed, 25 Jul 2018 08:01:44 GMThttps://www.customerthermometer.com/customer-satisfaction/social-media-ups-the-ante-on-customer-satisfaction-guest-post/https://www.customerthermometer.com/customer-satisfaction/social-media-ups-the-ante-on-customer-satisfaction-guest-post/What is customer satisfaction? Whatever it was, social media has definitely redefined it. Here's the how and why that you should stay on top of its changes.Tue, 23 Oct 2012 10:52:20 GMThttps://www.customerthermometer.com/customer-satisfaction/surveys-in-a-mobile-world/https://www.customerthermometer.com/customer-satisfaction/surveys-in-a-mobile-world/In this technologically advanced world there's smartphone & tablets galore. Try our customer feedback survey app for free. Great for all mobile devices!Thu, 31 Jan 2013 16:06:30 GMThttps://www.customerthermometer.com/customer-satisfaction/the-5-things-every-great-customer-company-knows/https://www.customerthermometer.com/customer-satisfaction/the-5-things-every-great-customer-company-knows/The 5 things every great customer company knows. Lessons, stories and case studies from leading customer brands including Virgin, Microsoft and more.Thu, 19 Feb 2015 12:04:32 GMThttps://www.customerthermometer.com/customer-satisfaction/ultimate-guide-to-customer-effort-score-ces/https://www.customerthermometer.com/customer-satisfaction/ultimate-guide-to-customer-effort-score-ces/Learn what you need to know about Customer Effort Score (CES) and use it to improve your customer loyalty and grow your business.Mon, 11 Feb 2019 04:21:06 GMThttps://www.customerthermometer.com/customer-satisfaction/unhappy-customer/https://www.customerthermometer.com/customer-satisfaction/unhappy-customer/unhappy customers can be scary to deal with, but they can be the most valuable. We show you how to turn around an unhappy customerWed, 27 Oct 2021 17:36:13 GMThttps://www.customerthermometer.com/customer-satisfaction/use-the-4-levels-of-customer-satisfaction-to-build-retention/https://www.customerthermometer.com/customer-satisfaction/use-the-4-levels-of-customer-satisfaction-to-build-retention/Learn how to use the 4 levels of Customer Satisfaction to foster loyalty and build customer retention for your business.Tue, 15 Jan 2019 09:25:06 GMThttps://www.customerthermometer.com/customer-satisfaction/walt-disney-the-biography-book-review/https://www.customerthermometer.com/customer-satisfaction/walt-disney-the-biography-book-review/Our top 5 takeaways and top 5 quotes from Walt Disney The Biography by Neil Gabler. With a special focus on customer focus and customer excellence.Mon, 19 Sep 2016 08:10:55 GMThttps://www.customerthermometer.com/customer-satisfaction/what-is-customer-success-enablement/https://www.customerthermometer.com/customer-satisfaction/what-is-customer-success-enablement/Find out more about Customer Success Enablement - what it is, what's involved and what skills are required in this developing arena.Fri, 15 Nov 2019 13:14:51 GMThttps://www.customerthermometer.com/customer-satisfaction/zendesk-survey-integration-with-customer-thermometer/https://www.customerthermometer.com/customer-satisfaction/zendesk-survey-integration-with-customer-thermometer/Thu, 18 Apr 2019 09:28:31 GMThttps://www.customerthermometer.com/customer-service/10-customer-experience-conferences-for-2020/https://www.customerthermometer.com/customer-service/10-customer-experience-conferences-for-2020/15 of the best customer success/experience conferences you should be attending in 2019.Fri, 20 Sep 2019 16:31:47 GMThttps://www.customerthermometer.com/customer-service/10-must-read-articles-for-2019-trends/https://www.customerthermometer.com/customer-service/10-must-read-articles-for-2019-trends/Here are a collection of must read articles providing some useful insight into the trends we can expect in 2019Fri, 23 Nov 2018 20:53:34 GMThttps://www.customerthermometer.com/customer-service/14-brilliant-customer-service-apps/https://www.customerthermometer.com/customer-service/14-brilliant-customer-service-apps/Look at these great customer service apps, platforms and software - with the right tools you can significantly improve your customer satisfaction.Fri, 30 Nov 2018 10:01:42 GMThttps://www.customerthermometer.com/customer-service/14-customer-experience-blog-posts-white-papers/https://www.customerthermometer.com/customer-service/14-customer-experience-blog-posts-white-papers/This collection of customer experience blog posts and white papers provides and excellent resource for developing winning customer experience strategies.Fri, 16 Nov 2018 09:00:03 GMThttps://www.customerthermometer.com/customer-service/15-great-customer-success-conferences-for-2019/https://www.customerthermometer.com/customer-service/15-great-customer-success-conferences-for-2019/15 of the best customer success/experience conferences you should be attending in 2019.Thu, 21 Mar 2019 07:06:05 GMThttps://www.customerthermometer.com/customer-service/2-min-takeaway-create-a-welcome-book-dr-paddi-lund/https://www.customerthermometer.com/customer-service/2-min-takeaway-create-a-welcome-book-dr-paddi-lund/This is the first of many to come in a series dedicated to bringing you customer experience ideas in 2 minutes.Just quick refreshers to inspire.Mon, 27 Jun 2011 15:07:38 GMThttps://www.customerthermometer.com/customer-service/20-great-customer-experience-quotes/https://www.customerthermometer.com/customer-service/20-great-customer-experience-quotes/Here are 20 customer experience quotes to put a bit of pep in your step at work this week - we did the hard work so you don't have to.Mon, 19 Aug 2019 10:03:10 GMThttps://www.customerthermometer.com/customer-service/30-smartest-customer-service-moves/https://www.customerthermometer.com/customer-service/30-smartest-customer-service-moves/Marketing brings in sales, but only great customer service can create customers. We bring you 30 great examples to you on your way.Mon, 02 Nov 2020 08:36:53 GMThttps://www.customerthermometer.com/customer-service/5-brilliant-customer-service-ideas/https://www.customerthermometer.com/customer-service/5-brilliant-customer-service-ideas/If you needed a bit of motivation or just wanted to catch up on current conversations in customer service, we've got you.Mon, 19 Aug 2019 17:58:56 GMThttps://www.customerthermometer.com/customer-service/5-customer-experience-trends-for-2020/https://www.customerthermometer.com/customer-service/5-customer-experience-trends-for-2020/Tue, 07 Jan 2020 09:49:17 GMThttps://www.customerthermometer.com/customer-service/5-excellent-customer-success-podcasts/https://www.customerthermometer.com/customer-service/5-excellent-customer-success-podcasts/Here are some excellent Customer Success podcasts that are packed with expert insight and guidance to help you achieve customer success.Fri, 08 Mar 2019 14:39:34 GMThttps://www.customerthermometer.com/customer-service/5-inspiring-ted-talks-to-drive-customer-success/https://www.customerthermometer.com/customer-service/5-inspiring-ted-talks-to-drive-customer-success/These excellent TED talks on customer service will help you formulate a winning Customer Success strategy and develop your team's skills.Wed, 11 Aug 2021 08:54:28 GMThttps://www.customerthermometer.com/customer-service/50-secrets-science-of-persuasion-2/https://www.customerthermometer.com/customer-service/50-secrets-science-of-persuasion-2/The top 5 takeaways and the top 5 quotes from Yes! 50 Secrets from the Science of Persuasion by Goldstein, Martin and Cialdini.Thu, 09 Jun 2016 08:16:37 GMThttps://www.customerthermometer.com/customer-service/6-customer-expectations-management-tips/https://www.customerthermometer.com/customer-service/6-customer-expectations-management-tips/Learn how you can improve your customer expectation management by using these simple, effective tactics.Thu, 07 Feb 2019 14:26:29 GMThttps://www.customerthermometer.com/customer-service/7-best-customer-experience-blogs/https://www.customerthermometer.com/customer-service/7-best-customer-experience-blogs/We have carefully selected a short list of what we consider to be some of the best customer experience blogs to read and monitorTue, 20 Nov 2018 09:33:24 GMThttps://www.customerthermometer.com/customer-service/7-customer-service-kpis-you-need-to-track/https://www.customerthermometer.com/customer-service/7-customer-service-kpis-you-need-to-track/Effectively tracking the most relevant and important customer service KPIs is vital. You have to be tracking the most important metrics.Thu, 17 Jun 2021 08:08:00 GMThttps://www.customerthermometer.com/customer-service/7-good-customer-service-ideas-that-work/https://www.customerthermometer.com/customer-service/7-good-customer-service-ideas-that-work/Here are 7 great customer service ideas that really work - from surveys for meaningful feedback to interaction and response.Mon, 22 Aug 2016 11:20:20 GMThttps://www.customerthermometer.com/customer-service/70-customer-service-quotes-from-experts/https://www.customerthermometer.com/customer-service/70-customer-service-quotes-from-experts/Looking for great customer service quotes for your next presentation? Here are 70 of the best, lovingly curated by Customer Thermometer.Tue, 10 Nov 2015 10:36:17 GMThttps://www.customerthermometer.com/customer-service/a-complaint-is-a-gift/https://www.customerthermometer.com/customer-service/a-complaint-is-a-gift/In the modern day world of business, customer feedback is vital. In the book A Complaint Is A Gift we learn that complaints are blessings in disguise.Tue, 06 Dec 2016 12:06:26 GMThttps://www.customerthermometer.com/customer-service/ask-bland-questions-youll-get-pointless-results/https://www.customerthermometer.com/customer-service/ask-bland-questions-youll-get-pointless-results/Too many surveys ask of too many irrelevant things. Good survey questions will get you the answers your business needs to improve itself and bloom.Mon, 16 Jan 2012 09:52:33 GMThttps://www.customerthermometer.com/customer-service/create-award-winning-customer-service-ethos/https://www.customerthermometer.com/customer-service/create-award-winning-customer-service-ethos/After a 2nd visit to one of the best all inclusive resorts in the world, I interviewed the General Manage to find out about their customer service ethos.Tue, 11 Nov 2014 22:24:15 GMThttps://www.customerthermometer.com/customer-service/customer-behavior-stats-covid/https://www.customerthermometer.com/customer-service/customer-behavior-stats-covid/Six months after the first Covid lockdowns, we’ve collated 10 insightful facts from major consumer studies revealing what it all means for buyer behaviorFri, 11 Sep 2020 09:30:03 GMThttps://www.customerthermometer.com/customer-service/customer-case-study-why-bt-conferencing-uses-customer-thermometer/https://www.customerthermometer.com/customer-service/customer-case-study-why-bt-conferencing-uses-customer-thermometer/BT Conferencing Head of Service Management & Deploying talks about how our survey methods and technology help achieve peak levels customer satisfaction.Wed, 12 Mar 2014 11:09:44 GMThttps://www.customerthermometer.com/customer-service/customer-excellence/https://www.customerthermometer.com/customer-service/customer-excellence/Understand customer excellence and how it compares with customer success, customer service and learn how they relate to customer experience.Fri, 16 Jul 2021 13:03:00 GMThttps://www.customerthermometer.com/customer-service/customer-experience-thinking/https://www.customerthermometer.com/customer-service/customer-experience-thinking/Our pick of the best customer experience thinking from this year's Thinkers 50 list. Featuring Seth Godin, John Kotter, Amy Edmondson and more.Fri, 23 Sep 2016 11:27:28 GMThttps://www.customerthermometer.com/customer-service/customer-experience-trends-2022/https://www.customerthermometer.com/customer-service/customer-experience-trends-2022/We look at the current challenges facing customer service and customer experience professionals and the trends which are set to dominate 2022Mon, 06 Dec 2021 14:36:56 GMThttps://www.customerthermometer.com/customer-service/customer-experience-trends-2023/https://www.customerthermometer.com/customer-service/customer-experience-trends-2023/Check out the biggest challenges set to dominate 2023; from waning budgets, to the future of sustainability, we leave no stone un-turnedTue, 31 Jan 2023 15:44:54 GMThttps://www.customerthermometer.com/customer-service/customer-service-and-satisfaction-statistics-for-2020/https://www.customerthermometer.com/customer-service/customer-service-and-satisfaction-statistics-for-2020/More than 100 collated customer satisfaction statistics, customer service statistics and customer experience stats and quotesMon, 25 Nov 2019 04:20:08 GMThttps://www.customerthermometer.com/customer-service/customer-service-quotes-and-images-for-your-presentation/https://www.customerthermometer.com/customer-service/customer-service-quotes-and-images-for-your-presentation/Customer service quotes, images, for your next presentation. Text and images to take away and use in your customer service prevention or deck.Mon, 11 Jul 2016 08:51:31 GMThttps://www.customerthermometer.com/customer-service/customer-service-trends-in-2019/https://www.customerthermometer.com/customer-service/customer-service-trends-in-2019/Take a look at these selected statistics and important highlights from the latest Salesforce Research ‘State of Service’ report.Tue, 16 Apr 2019 10:15:07 GMThttps://www.customerthermometer.com/customer-service/customer-support-service-magic/https://www.customerthermometer.com/customer-service/customer-support-service-magic/Having an outstanding customer support service has always been central to what we do. Find in this support handbook actionable guidelines to improve yours.Tue, 26 Apr 2016 16:05:04 GMThttps://www.customerthermometer.com/customer-service/customer-support-team-tips-magical-service/https://www.customerthermometer.com/customer-service/customer-support-team-tips-magical-service/Mon, 05 Oct 2020 11:22:16 GMThttps://www.customerthermometer.com/customer-service/cyber-effect-review/https://www.customerthermometer.com/customer-service/cyber-effect-review/Our top 5 takeaways and top 5 quotes from The Cyber Effect review, a book looking at how human behavior changes online, by Mary Aiken, CyberpsychologistMon, 04 Feb 2019 06:34:55 GMThttps://www.customerthermometer.com/customer-service/doughnut-economics-review/https://www.customerthermometer.com/customer-service/doughnut-economics-review/Our top 5 takeaways and top 5 quotes from Doughnut Economics: 7 Ways to Think Like a 21st-Century Economist by Kate RaworthMon, 18 Feb 2019 03:42:28 GMThttps://www.customerthermometer.com/customer-service/essential-customer-service-skills-for-your-employees/https://www.customerthermometer.com/customer-service/essential-customer-service-skills-for-your-employees/10 great customer service skills necessary for professional customer service representatives and others who want to improve customer service.Sat, 04 Sep 2021 10:05:10 GMThttps://www.customerthermometer.com/customer-service/excellent-customer-service-phrases/https://www.customerthermometer.com/customer-service/excellent-customer-service-phrases/Positive language in customer service can be the difference between a great or poor experience. Here's some excellent customer service phrases to embed.Mon, 21 Jan 2019 09:21:26 GMThttps://www.customerthermometer.com/customer-service/finding-my-virginity/https://www.customerthermometer.com/customer-service/finding-my-virginity/Our top 5 takeaways and top 5 quotes from our Finding My Virginity review, written by Sir Richard Branson, creator of the Virgin business empire.Fri, 10 Nov 2017 09:33:43 GMThttps://www.customerthermometer.com/customer-service/how-to-build-customer-loyalty-in-2019/https://www.customerthermometer.com/customer-service/how-to-build-customer-loyalty-in-2019/Learn what you need to know in order to build your all important customer loyalty in 2019 - retaining customers is vital to your business success.Tue, 18 Dec 2018 10:23:31 GMThttps://www.customerthermometer.com/customer-service/how-to-measure-customer-journey-satisfaction/https://www.customerthermometer.com/customer-service/how-to-measure-customer-journey-satisfaction/Why measuring satisfaction on customer journeys is 30% more predictive of overall customer satisfaction, and how to measure customer journey satisfaction.Wed, 12 Mar 2014 07:00:28 GMThttps://www.customerthermometer.com/customer-service/how-to-wow-review/https://www.customerthermometer.com/customer-service/how-to-wow-review/Our top 5 takeaways and top 5 quotes from How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian SwinscoeFri, 12 Apr 2019 05:22:26 GMThttps://www.customerthermometer.com/customer-service/human-customer-service/https://www.customerthermometer.com/customer-service/human-customer-service/Mon, 05 Sep 2016 08:29:09 GMThttps://www.customerthermometer.com/customer-service/itsm-customer-service/https://www.customerthermometer.com/customer-service/itsm-customer-service/We plot the four stages of transformation when using ITSM principles to improve customer service, from cost center through to profit centerWed, 30 May 2018 14:34:49 GMThttps://www.customerthermometer.com/customer-service/kaseya-connect-it-2019-highlights/https://www.customerthermometer.com/customer-service/kaseya-connect-it-2019-highlights/Tue, 30 Apr 2019 10:49:22 GMThttps://www.customerthermometer.com/customer-service/lean-start-up/https://www.customerthermometer.com/customer-service/lean-start-up/The top 5 takeaways and top 5 quotes from The Lean Startup, How Constant Innovation Creates Radically Successful Businesses, by Eric RiesTue, 02 May 2017 12:12:04 GMThttps://www.customerthermometer.com/customer-service/make-customer-sale/https://www.customerthermometer.com/customer-service/make-customer-sale/Customer satisfaction has proven to benefit businesses much more than a mere sale. If they have a pleasant experience with you, that may be all you need!Thu, 05 Jun 2014 14:58:55 GMThttps://www.customerthermometer.com/customer-service/managing-customer-experience-crisis-to-recovery/https://www.customerthermometer.com/customer-service/managing-customer-experience-crisis-to-recovery/Wed, 15 Apr 2020 06:21:15 GMThttps://www.customerthermometer.com/customer-service/measurable-customer-service-goals-with-examples/https://www.customerthermometer.com/customer-service/measurable-customer-service-goals-with-examples/Learn how and why you need to set measurable customer service goals for your agents and take a look at some useful examples you can use.Tue, 19 Feb 2019 09:14:52 GMThttps://www.customerthermometer.com/customer-service/rebel-ideas/https://www.customerthermometer.com/customer-service/rebel-ideas/Our top 5 takeaways and top 5 quotes from Rebel Ideas: The Power of Diverse Thinking by Matthew SyedMon, 07 Oct 2019 11:37:48 GMThttps://www.customerthermometer.com/customer-service/sales-acceleration-formula-review/https://www.customerthermometer.com/customer-service/sales-acceleration-formula-review/Our top 5 takeaways and top 5 quotes from our Sales Acceleration Formula review, written by Mark Roberge, previously SVP Worldwide sales of Hubspot.Wed, 20 Sep 2017 13:14:01 GMThttps://www.customerthermometer.com/customer-service/service-desk-experience-management-for-itsm-and-itil/https://www.customerthermometer.com/customer-service/service-desk-experience-management-for-itsm-and-itil/Thu, 27 Feb 2020 15:41:02 GMThttps://www.customerthermometer.com/customer-service/service-desk-masterclass-customer-excellence/https://www.customerthermometer.com/customer-service/service-desk-masterclass-customer-excellence/Service Desk Masterclass: How to achieve customer excellence. We review strategies and ideas from industry experts about achiving excellenceThu, 13 Jan 2022 13:07:15 GMThttps://www.customerthermometer.com/customer-service/service-lifetime-value/https://www.customerthermometer.com/customer-service/service-lifetime-value/How businesses can gain faster market traction, and make more of a difference to customers by focusing on service and lifetime valueFri, 15 Mar 2019 05:00:54 GMThttps://www.customerthermometer.com/customer-service/shoe-dog/https://www.customerthermometer.com/customer-service/shoe-dog/The top 5 takeaways and top 5 quotes from Shoe Dog, the bestselling memoir of sneaker king, Nike creator and founder Phil Knight.Tue, 11 Apr 2017 11:34:19 GMThttps://www.customerthermometer.com/customer-service/sir-terry-leahy-spends-every-friday-on-the-shop-floor/https://www.customerthermometer.com/customer-service/sir-terry-leahy-spends-every-friday-on-the-shop-floor/In a sea of businesses that only communicate with their clients using computers, your best survey tool is going out there and personally speaking to them.Mon, 20 Sep 2010 11:30:59 GMThttps://www.customerthermometer.com/customer-service/social-media-ups-the-ante-on-customer-satisfaction-guest-post/https://www.customerthermometer.com/customer-service/social-media-ups-the-ante-on-customer-satisfaction-guest-post/What is customer satisfaction? Whatever it was, social media has definitely redefined it. Here's the how and why that you should stay on top of its changes.Tue, 23 Oct 2012 09:52:20 GMThttps://www.customerthermometer.com/customer-service/subscribed-review/https://www.customerthermometer.com/customer-service/subscribed-review/Our top 5 takeaways and top 5 quotes from Subscribed: Why the Subscription Model Will Be Your Company's Future - and What to Do About It by Tien TzuoThu, 14 Mar 2019 01:44:33 GMThttps://www.customerthermometer.com/customer-service/the-critical-question-how-are-we-doing-for-you/https://www.customerthermometer.com/customer-service/the-critical-question-how-are-we-doing-for-you/We designed thie survey creator to be quick, easy, simple, and to the point for both those that send surveys & the respondents. How do we accomplish that?Thu, 19 May 2011 08:28:56 GMThttps://www.customerthermometer.com/customer-service/the-ultimate-service-desk-quotes-and-stats/https://www.customerthermometer.com/customer-service/the-ultimate-service-desk-quotes-and-stats/Wed, 11 Mar 2020 17:40:01 GMThttps://www.customerthermometer.com/customer-service/tom-peters-on-customers/https://www.customerthermometer.com/customer-service/tom-peters-on-customers/To pursue excellence, having customers do surveys online isn't the only thing you should be doing. When's the last time you personally spoke to a customer?Wed, 08 Dec 2010 14:07:33 GMThttps://www.customerthermometer.com/customer-service/top-17-must-read-build-a-business-with-fantastic-service-ethos/https://www.customerthermometer.com/customer-service/top-17-must-read-build-a-business-with-fantastic-service-ethos/Here are 17 posts from the last year which I consider to be at the forefront of thinking on how you can build a business with a great customer service ethosThu, 16 Sep 2010 13:49:30 GMThttps://www.customerthermometer.com/customer-service/why-david-meerman-scotts-new-book-is-essential-reading/https://www.customerthermometer.com/customer-service/why-david-meerman-scotts-new-book-is-essential-reading/David makes some extremely timely points for not only the business world and the marketing industry at large but also for the customer satisfaction space.Thu, 31 Mar 2011 08:42:29 GMThttps://www.customerthermometer.com/customer-service/why-dont-people-complain/https://www.customerthermometer.com/customer-service/why-dont-people-complain/When it comes to client feedback complaints are more constructive for improving a business than compliments. How can we make people complain constructively?Tue, 20 Sep 2011 16:01:37 GMThttps://www.customerthermometer.com/customer-surveys/10-short-survey-examples/https://www.customerthermometer.com/customer-surveys/10-short-survey-examples/As customers get busier, survey response rates are declining. But you still need customer feedback. Here are 10 short survey examples from leading brands.Mon, 15 May 2017 15:54:23 GMThttps://www.customerthermometer.com/customer-surveys/14-ways-improve-survey-response-rate/https://www.customerthermometer.com/customer-surveys/14-ways-improve-survey-response-rate/Want to improve your survey response rate? You're not alone. It's one of the major reasons businesses move to us. Here's our list of practical top tips.Wed, 01 Feb 2017 12:25:41 GMThttps://www.customerthermometer.com/customer-surveys/15-event-survey-questions-and-template/https://www.customerthermometer.com/customer-surveys/15-event-survey-questions-and-template/If you are organizing an event you need to know if attendees are satisfied - here are some real survey questions along with actionable guidance.Mon, 16 Dec 2019 10:50:46 GMThttps://www.customerthermometer.com/customer-surveys/20-customer-survey-response-rate-facts-infographic/https://www.customerthermometer.com/customer-surveys/20-customer-survey-response-rate-facts-infographic/If your customer survey response rate is declining, here are 20 fast facts about why it's happening - and what to do about it.Mon, 13 Jun 2016 09:00:46 GMThttps://www.customerthermometer.com/customer-surveys/5-best-free-online-survey-tools/https://www.customerthermometer.com/customer-surveys/5-best-free-online-survey-tools/Compare the features and capabilities of the 5 best free online survey tools. We have researched and Highlighted the pro's and con's of each.Thu, 10 Jun 2021 17:07:53 GMThttps://www.customerthermometer.com/customer-surveys/5-common-customer-survey-traps/https://www.customerthermometer.com/customer-surveys/5-common-customer-survey-traps/5 common customer survey traps. Hints and tips on how to avoid some of the most common mistakes and improve your customer surveys.Tue, 13 Sep 2016 08:10:11 GMThttps://www.customerthermometer.com/customer-surveys/5-reasons-online-customer-satisfaction-surveys-dont-work/https://www.customerthermometer.com/customer-surveys/5-reasons-online-customer-satisfaction-surveys-dont-work/Discover how the Customer Thermometer method of delivering customer satisfaction surveys works for both you and your valuable customers.Wed, 02 Feb 2011 10:45:10 GMThttps://www.customerthermometer.com/customer-surveys/average-survey-response-rate/https://www.customerthermometer.com/customer-surveys/average-survey-response-rate/Here's what you need to know about survey response rates, how to optimise them, and how to establish realistic survey response rate expectations.Fri, 12 Jul 2019 10:04:55 GMThttps://www.customerthermometer.com/customer-surveys/back-to-work-covid-19-surveys-and-feedback-6-templates/https://www.customerthermometer.com/customer-surveys/back-to-work-covid-19-surveys-and-feedback-6-templates/COVID-19 and Coronavirus Health and Safety Back to Work Pulse Survey Templates and Examples to gauge employee satisfaction over return to workplaceTue, 05 May 2020 15:36:55 GMThttps://www.customerthermometer.com/customer-surveys/brandable-customer-feedback-icons/https://www.customerthermometer.com/customer-surveys/brandable-customer-feedback-icons/Make your whole customer feedback and customer survey experience totally on-brand with our custom icons and free micro-survey toolWed, 11 Aug 2021 11:18:21 GMThttps://www.customerthermometer.com/customer-surveys/client-satisfaction-surveys-should-you-do-them/https://www.customerthermometer.com/customer-surveys/client-satisfaction-surveys-should-you-do-them/Most growing and established businesses wonder whether or not customer satisfaction surveys should be done - here are the pros and cons.Mon, 06 Jun 2011 10:06:30 GMThttps://www.customerthermometer.com/customer-surveys/create-a-microsoft-dynamics-survey/https://www.customerthermometer.com/customer-surveys/create-a-microsoft-dynamics-survey/How to embed instant feedback buttons in the emails sent by Microsoft Dynamics. Create a Microsoft Dynamics survey in minutes. Get real time feedback.Wed, 22 Oct 2014 09:21:42 GMThttps://www.customerthermometer.com/customer-surveys/csat-surveys-5-reasons-why-customer-surveys-need-to-get-to-the-point/https://www.customerthermometer.com/customer-surveys/csat-surveys-5-reasons-why-customer-surveys-need-to-get-to-the-point/The inconvenient truth about surveys is how much dissatisfaction they manage to spread.Here are five reasons why the shorter a CSAT survey is, the better.Fri, 11 Mar 2016 08:46:09 GMThttps://www.customerthermometer.com/customer-surveys/customer-effort-score-calculation/https://www.customerthermometer.com/customer-surveys/customer-effort-score-calculation/Everything you need to know about measuring Customer Effort Score, understanding where it's best used and how it came about.Fri, 03 Jun 2016 10:19:48 GMThttps://www.customerthermometer.com/customer-surveys/customer-ratings-in-email-6-awesome-examples/https://www.customerthermometer.com/customer-surveys/customer-ratings-in-email-6-awesome-examples/We know how great 1-click feedback is for customer ratings in email, but the question is: what's the best way? Here are some of our favourite methods.Fri, 19 Jul 2019 14:34:14 GMThttps://www.customerthermometer.com/customer-surveys/customer-satisfaction-surveys-dont-work/https://www.customerthermometer.com/customer-surveys/customer-satisfaction-surveys-dont-work/When getting a 1-2% response rate in your customer satisfaction surveys is an aspiring result, it's a clear sign that something must change. But what?Wed, 31 Jul 2019 15:00:34 GMThttps://www.customerthermometer.com/customer-surveys/customer-survey-challenge/https://www.customerthermometer.com/customer-surveys/customer-survey-challenge/This self-audit survey checklist will help you analyze and score where you stand against customer survey best practice. Take the customer survey challengeTue, 21 Aug 2018 12:06:32 GMThttps://www.customerthermometer.com/customer-surveys/customer-survey-response-rate-facts/https://www.customerthermometer.com/customer-surveys/customer-survey-response-rate-facts/Look at this collection of up-to-date customer survey response rate facts and make your surveys more engaging and effective.Mon, 05 Nov 2018 13:18:44 GMThttps://www.customerthermometer.com/customer-surveys/embed-a-survey-in-email-feedback-customers/https://www.customerthermometer.com/customer-surveys/embed-a-survey-in-email-feedback-customers/Embed a survey in an email to get great response rates and instant email feedback without burdening your customers. Fix problems and identify improvements.Sun, 18 Sep 2016 11:53:37 GMThttps://www.customerthermometer.com/customer-surveys/evolution-online-survey/https://www.customerthermometer.com/customer-surveys/evolution-online-survey/Download our infographic which explains why your long online survey isn't fit for purpose in and what to do about it.Tue, 14 Jun 2016 09:00:15 GMThttps://www.customerthermometer.com/customer-surveys/example-survey-questions/https://www.customerthermometer.com/customer-surveys/example-survey-questions/If you are preparing a customer survey or customer service questionnaire then you need to look at these essential example survey questions before you start.Thu, 08 Sep 2016 09:24:55 GMThttps://www.customerthermometer.com/customer-surveys/examples-of-bad-customer-survey-questions/https://www.customerthermometer.com/customer-surveys/examples-of-bad-customer-survey-questions/Composing effective customer survey questions is not a trivial task - take a look at these examples of bad customer survey questions.Thu, 14 Feb 2019 03:07:25 GMThttps://www.customerthermometer.com/customer-surveys/get-customers-take-surveys/https://www.customerthermometer.com/customer-surveys/get-customers-take-surveys/How to get customers to take surveys, tips, ideas and research to help you get a better survey response rate and improve your customers' survey experienceWed, 28 Mar 2018 17:18:47 GMThttps://www.customerthermometer.com/customer-surveys/get-online-customer-reviews/https://www.customerthermometer.com/customer-surveys/get-online-customer-reviews/Learn how to get better customer reviews. Follow these 4 easy steps to supercharge your great reviews. It's a step by step process.Fri, 06 Aug 2021 15:26:20 GMThttps://www.customerthermometer.com/customer-surveys/getting-more-out-of-surveys/https://www.customerthermometer.com/customer-surveys/getting-more-out-of-surveys/Our secrets to getting more out of surveys, including insights into techniques for operational and lifecycle customer surveys and feedback sourcing.Thu, 01 Dec 2016 10:11:11 GMThttps://www.customerthermometer.com/customer-surveys/getting-the-best-possible-customer-satisfaction-survey-response-rate/https://www.customerthermometer.com/customer-surveys/getting-the-best-possible-customer-satisfaction-survey-response-rate/Tips for getting the best possible customer satisfaction survey response rate. When to send it, who to send it from, how to ensure it's well-received?Mon, 22 Oct 2018 10:45:31 GMThttps://www.customerthermometer.com/customer-surveys/heathrow-airport-has-got-it-right/https://www.customerthermometer.com/customer-surveys/heathrow-airport-has-got-it-right/Heathrow airport's customer satisfaction survey is world famous. We offer a digital version, on-tablet, controlled centrally, across multiple locations.Thu, 12 Jul 2012 09:44:48 GMThttps://www.customerthermometer.com/customer-surveys/help-desk-customer-satisfaction-survey-options/https://www.customerthermometer.com/customer-surveys/help-desk-customer-satisfaction-survey-options/Our Help Desk customer satisfaction survey bundle lets you embed user surveys into any email you send from the most popular helpdesk systems.Fri, 07 Jun 2019 15:01:15 GMThttps://www.customerthermometer.com/customer-surveys/how-measure-transactional-nps/https://www.customerthermometer.com/customer-surveys/how-measure-transactional-nps/Wondering how to measure Transactional NPS? Understand and heighten customer loyalty by measuring both relationship and transactional NPS across your customer base.Thu, 04 Apr 2019 11:55:42 GMThttps://www.customerthermometer.com/customer-surveys/how-to-create-a-survey-with-customer-thermometer/https://www.customerthermometer.com/customer-surveys/how-to-create-a-survey-with-customer-thermometer/See how simple it is use Customer Thermometer to gather actionable and insightful feedback from clients and customers with minimal effort.Wed, 04 Sep 2019 15:30:24 GMThttps://www.customerthermometer.com/customer-surveys/how-to-create-a-training-survey/https://www.customerthermometer.com/customer-surveys/how-to-create-a-training-survey/Everything you need to know about creating a training feedback survey. Training survey questions, training survey examples and more.Thu, 24 Jun 2021 14:25:28 GMThttps://www.customerthermometer.com/customer-surveys/how-to-distribute-surveys-for-great-response-rates/https://www.customerthermometer.com/customer-surveys/how-to-distribute-surveys-for-great-response-rates/Find out more about survey distribution and how this can be used to gain the best survey response rates.Fri, 01 Feb 2019 10:39:30 GMThttps://www.customerthermometer.com/customer-surveys/how-to-embed-a-customer-satisfaction-survey-in-email/https://www.customerthermometer.com/customer-surveys/how-to-embed-a-customer-satisfaction-survey-in-email/Embed a survey in an email. See how simple it is to embed a survey that will attract high response rates directly into your emails.Fri, 18 Jun 2021 09:13:39 GMThttps://www.customerthermometer.com/customer-surveys/how-to-maximise-your-customer-thermometer-survey-response-rate/https://www.customerthermometer.com/customer-surveys/how-to-maximise-your-customer-thermometer-survey-response-rate/We've gathered all our best practice into one place, to help you maximise your survey response rate from Customer Thermometer.Thu, 03 Dec 2015 09:04:07 GMThttps://www.customerthermometer.com/customer-surveys/how-to-navigate-the-feedback-economy/https://www.customerthermometer.com/customer-surveys/how-to-navigate-the-feedback-economy/The feedback economy is huge now - but how do we utilise it both as consumers and businesses? And how do we optimise for it?Wed, 09 Oct 2019 16:25:00 GMThttps://www.customerthermometer.com/customer-surveys/how-to-run-it-customer-satisfaction-surveys-in-busy-environments/https://www.customerthermometer.com/customer-surveys/how-to-run-it-customer-satisfaction-surveys-in-busy-environments/A look at how to run IT customer satisfaction surveys and get user feedback in environments where users are busy and don't want to complete long surveys.Wed, 04 Nov 2015 13:49:52 GMThttps://www.customerthermometer.com/customer-surveys/how-zendesk-gets-a-50-percent-plus-response-rate-to-its-event-surveys/https://www.customerthermometer.com/customer-surveys/how-zendesk-gets-a-50-percent-plus-response-rate-to-its-event-surveys/How Zendesk uses Customer Thermometer to survey its Art of Customer Satisfaction flagship event.Tue, 13 Oct 2015 08:00:03 GMThttps://www.customerthermometer.com/customer-surveys/importance-of-unbiased-customer-satisfaction-survey-questions/https://www.customerthermometer.com/customer-surveys/importance-of-unbiased-customer-satisfaction-survey-questions/What survey bias is, the five types of biased survey question, side-by-side biased vs. unbiased examples, and four steps for writing neutral questions that produce honest feedbackFri, 09 Jul 2021 09:24:51 GMThttps://www.customerthermometer.com/customer-surveys/iso-9001-customer-satisfaction-survey/https://www.customerthermometer.com/customer-surveys/iso-9001-customer-satisfaction-survey/If you are aiming for ISO 9001 you need to setup a customer satisfaction survey with high response rates - here's how.Wed, 10 Feb 2021 09:51:16 GMThttps://www.customerthermometer.com/customer-surveys/likert-scale-examples-questions-what-you-need-to-know/https://www.customerthermometer.com/customer-surveys/likert-scale-examples-questions-what-you-need-to-know/20 Likert scale question examples across customer satisfaction, product and service feedback, plus how to choose between 5 and 7 point scales and analyse the resultsWed, 07 Jan 2026 15:11:24 GMThttps://www.customerthermometer.com/customer-surveys/make-a-customer-survey-in-60-seconds/https://www.customerthermometer.com/customer-surveys/make-a-customer-survey-in-60-seconds/we know you want to get your survey out to the masses as quickly as possible. Well, Customer Thermometer have got your back.Mon, 16 Sep 2019 11:54:59 GMThttps://www.customerthermometer.com/customer-surveys/measuring-net-promoter-score/https://www.customerthermometer.com/customer-surveys/measuring-net-promoter-score/The quickest, easiest way to go about measuring Net Promoter Score. This service sends out a one click customer satisfaction survey. Click here for more.Wed, 24 Sep 2014 08:50:44 GMThttps://www.customerthermometer.com/customer-surveys/measuring-nps-vs-csat/https://www.customerthermometer.com/customer-surveys/measuring-nps-vs-csat/Fri, 13 Mar 2020 11:18:32 GMThttps://www.customerthermometer.com/customer-surveys/msp-survey/https://www.customerthermometer.com/customer-surveys/msp-survey/The 3 things your MSP survey needs in order to get top response rates, engage customers and deliver the feedback you need to improve your business.Tue, 28 Mar 2017 14:44:15 GMThttps://www.customerthermometer.com/customer-surveys/ninjio-feedback-survey/https://www.customerthermometer.com/customer-surveys/ninjio-feedback-survey/We uncover how NINJIO changed the way they ask for customer feedback. We showcase some examples and best practices to follow.Fri, 06 Aug 2021 17:40:38 GMThttps://www.customerthermometer.com/customer-surveys/one-question-survey/https://www.customerthermometer.com/customer-surveys/one-question-survey/What is a one question survey? Is it better to ask multiple questions? 10 reasons all you will ever need is a one question surveyThu, 23 Jun 2022 11:52:25 GMThttps://www.customerthermometer.com/customer-surveys/putting-boot-online-surveys/https://www.customerthermometer.com/customer-surveys/putting-boot-online-surveys/Online surveys came under intense scrutiny from an unexpected source earlier this month when a top English Premier League soccer team asked fans to rate the performance of its manager.Tue, 24 Apr 2018 16:02:41 GMThttps://www.customerthermometer.com/customer-surveys/quick-survey-ideas/https://www.customerthermometer.com/customer-surveys/quick-survey-ideas/Read our quick survey ideas that will engage your customers and improve your response rates - 1 click surveys, examples and templates.Sat, 03 Jul 2021 18:55:07 GMThttps://www.customerthermometer.com/customer-surveys/reduce-customer-churn/https://www.customerthermometer.com/customer-surveys/reduce-customer-churn/We reveal some of our secrets to reduce customer churn in the facilities, cleaning and home services industry. Download our playbook now!Thu, 07 May 2015 16:22:21 GMThttps://www.customerthermometer.com/customer-surveys/satisfaction-survey-2019/https://www.customerthermometer.com/customer-surveys/satisfaction-survey-2019/When it comes to satisfaction surveys, 2019 will demand some new thinking so that your organization gets maximum value from its customer insights.Tue, 06 Nov 2018 13:57:55 GMThttps://www.customerthermometer.com/customer-surveys/sell-customer-thermometer-boss-board/https://www.customerthermometer.com/customer-surveys/sell-customer-thermometer-boss-board/Discovered Customer Thermometer as an email survey tool for the first time? Click here to find out how you can present it to your boss.Mon, 22 Sep 2014 09:59:46 GMThttps://www.customerthermometer.com/customer-surveys/seth-godin-surveys/https://www.customerthermometer.com/customer-surveys/seth-godin-surveys/Seth Godin's survey tips. Seth's top 5 tips for getting the most out of your online customer surveys. Shake things up, ask less and don't be boring!Fri, 07 Jul 2017 14:17:35 GMThttps://www.customerthermometer.com/customer-surveys/simple-survey/https://www.customerthermometer.com/customer-surveys/simple-survey/Complex big data isn’t giving you actionable steps to improve the customer experience. So where do you go when you just want a simple survey?Thu, 15 Dec 2016 14:58:18 GMThttps://www.customerthermometer.com/customer-surveys/smiley-face-survey-template/https://www.customerthermometer.com/customer-surveys/smiley-face-survey-template/Lots of smiley face survey templates to choose from. You can add them directly into the emails you or your customer service agents send.Fri, 16 Jul 2021 07:46:15 GMThttps://www.customerthermometer.com/customer-surveys/survey-fatigue/https://www.customerthermometer.com/customer-surveys/survey-fatigue/Don't Send Out Another Survey Until You Know How To Avoid Survey Fatigue. We asked 1000 customers about survey fatigue so we know first hand.Fri, 13 Aug 2021 14:39:57 GMThttps://www.customerthermometer.com/customer-surveys/survey-fatigue-statistics/https://www.customerthermometer.com/customer-surveys/survey-fatigue-statistics/How bad is survey fatigue amongst customers? How can you beat it? This research highlights 125 key survey fatigue statistics.Wed, 14 Jun 2017 14:14:38 GMThttps://www.customerthermometer.com/customer-surveys/survey-vs-questionnaire-vs-poll/https://www.customerthermometer.com/customer-surveys/survey-vs-questionnaire-vs-poll/What is the difference between a survey, questionnaire and a poll? Take a look at what defines each, when to use each and examples to useWed, 21 Dec 2022 13:15:16 GMThttps://www.customerthermometer.com/customer-surveys/surveys-in-a-mobile-world/https://www.customerthermometer.com/customer-surveys/surveys-in-a-mobile-world/In this technologically advanced world there's smartphone & tablets galore. Try our customer feedback survey app for free. Great for all mobile devices!Thu, 31 Jan 2013 16:06:30 GMThttps://www.customerthermometer.com/customer-surveys/types-of-survey-questions/https://www.customerthermometer.com/customer-surveys/types-of-survey-questions/Know which types of survey questions to use and when, with our handy guide for creating highly effective different types of survey.Wed, 31 Aug 2022 16:51:04 GMThttps://www.customerthermometer.com/customer-surveys/ultimate-email-voting-tool/https://www.customerthermometer.com/customer-surveys/ultimate-email-voting-tool/If you're looking for an email voting tool that goes beyond the basic functions offered by Microsoft Outlook, this tool offers great features and reportingWed, 08 Oct 2014 10:01:55 GMThttps://www.customerthermometer.com/customer-surveys/why-a-remax-realtor-chose-customer-thermometer/https://www.customerthermometer.com/customer-surveys/why-a-remax-realtor-chose-customer-thermometer/In the Real Estate world, testimonials are everything. Here is how RE/MAX Realtor uses 1-click real estate surveys to improve its customer service.Mon, 06 Jun 2016 15:32:42 GMThttps://www.customerthermometer.com/customer-surveys/why-customer-thermometer-uses-a-4-point-rating-scale/https://www.customerthermometer.com/customer-surveys/why-customer-thermometer-uses-a-4-point-rating-scale/We provide a 4-point response survey designed to get more representative response rates. It gives users real time, actionable insight into their customers.Sat, 21 Jul 2018 08:01:19 GMThttps://www.customerthermometer.com/news-press/1-click-ticket-ratings-for-kaseya-bms/https://www.customerthermometer.com/news-press/1-click-ticket-ratings-for-kaseya-bms/Today, Customer Thermometer announces 1-click ticket ratings for Kaseya BMS. Trigger customizable feedback requests, based on workflows.Fri, 05 May 2017 08:00:19 GMThttps://www.customerthermometer.com/news-press/10-inspirational-ted-talks/https://www.customerthermometer.com/news-press/10-inspirational-ted-talks/These selected TED talks provide some inspiration and motivation - as well as some great, actionable knowledge and guiddance.Thu, 15 Nov 2018 09:00:25 GMThttps://www.customerthermometer.com/news-press/a-bit-of-sparkle-and-shine/https://www.customerthermometer.com/news-press/a-bit-of-sparkle-and-shine/Wed, 20 Mar 2019 05:13:45 GMThttps://www.customerthermometer.com/news-press/accepting-the-queens-award-for-enterprise-in-international-trade/https://www.customerthermometer.com/news-press/accepting-the-queens-award-for-enterprise-in-international-trade/Fri, 01 Nov 2019 15:07:27 GMThttps://www.customerthermometer.com/news-press/always-good-get-nice-reply/https://www.customerthermometer.com/news-press/always-good-get-nice-reply/It’s tough keeping up with the competition let alone all your colleagues and customers. our customer satisfaction survey will help you - sign up todayFri, 29 Aug 2014 10:38:36 GMThttps://www.customerthermometer.com/news-press/announcing-jim-turner-new-coo-of-customer-thermometer/https://www.customerthermometer.com/news-press/announcing-jim-turner-new-coo-of-customer-thermometer/We’re delighted to announce the appointment of Jim Turner as COO of Customer Thermometer, who starts with the business today.Mon, 24 Apr 2017 08:00:14 GMThttps://www.customerthermometer.com/news-press/channel-programme/https://www.customerthermometer.com/news-press/channel-programme/Customer Thermometer, a market leader in survey solutions, has launched a new channel partner programme for UK and US marketsTue, 16 Apr 2019 15:54:25 GMThttps://www.customerthermometer.com/news-press/customer-feedback-widgets/https://www.customerthermometer.com/news-press/customer-feedback-widgets/Customer feedback widgets you can use across your site, social media, emails and more. Find out how to start using these amazing widgetsWed, 20 Oct 2021 16:48:07 GMThttps://www.customerthermometer.com/news-press/customer-journey-mapping-books/https://www.customerthermometer.com/news-press/customer-journey-mapping-books/Mon, 12 Apr 2021 13:50:40 GMThttps://www.customerthermometer.com/news-press/customer-service-events/https://www.customerthermometer.com/news-press/customer-service-events/Our curated list of the 10 best customer service events to attend this year. Learn about best practice and see what’s new in the world of CSAT and customer service.Tue, 22 May 2018 15:18:39 GMThttps://www.customerthermometer.com/news-press/customer-thermometer-launches-connectwise-customer-surveys/https://www.customerthermometer.com/news-press/customer-thermometer-launches-connectwise-customer-surveys/We know that quite a few clients use Connectwise while using our site and so we have integrated with their customer survey online service to ease your job.Wed, 25 Feb 2015 07:39:31 GMThttps://www.customerthermometer.com/news-press/customer-thermometer-names-jim-turner-as-ceo/https://www.customerthermometer.com/news-press/customer-thermometer-names-jim-turner-as-ceo/Sun, 01 Mar 2020 07:06:26 GMThttps://www.customerthermometer.com/news-press/customer-thermometer-releases-v2-10/https://www.customerthermometer.com/news-press/customer-thermometer-releases-v2-10/All the CSAT, NPS and 1-click survey and reporting features released as part of Customer Thermometer's v2.1.0Thu, 29 Sep 2016 15:17:44 GMThttps://www.customerthermometer.com/news-press/customer-thermometer-reviewed-by-the-busy-bee-cleaning-company/https://www.customerthermometer.com/news-press/customer-thermometer-reviewed-by-the-busy-bee-cleaning-company/Our happy client gives us great customer feedback giving us a sense of job satisfaction and when highlighting why we helped his company keep clients happy.Wed, 10 Apr 2013 13:57:09 GMThttps://www.customerthermometer.com/news-press/customer-thermometer-wins-customer-service-team-at-2019-besma-awards/https://www.customerthermometer.com/news-press/customer-thermometer-wins-customer-service-team-at-2019-besma-awards/Customer Thermometer, a market leader in survey solutions, has scooped the award for ‘Customer Service Team of the Year’ at the The BESMA Awards 2019.Mon, 18 Nov 2019 14:43:12 GMThttps://www.customerthermometer.com/news-press/cx-megatrends-whats-driving-the-new-next/https://www.customerthermometer.com/news-press/cx-megatrends-whats-driving-the-new-next/Customer Experience, Customer Service + Customer Support Megatrends Accelerated by the Pandemic. Curated Statistics, Quotes and Facts from leading thinkersThu, 02 Jul 2020 10:23:39 GMThttps://www.customerthermometer.com/news-press/emoji-use-business-research/https://www.customerthermometer.com/news-press/emoji-use-business-research/Original 2019 research into the changing ways we are using emoji in business, customer experience, customer feedback and CSAT.Tue, 24 Sep 2019 10:45:55 GMThttps://www.customerthermometer.com/news-press/enhanced-zendesk-integration-released/https://www.customerthermometer.com/news-press/enhanced-zendesk-integration-released/We're introducing a closer alliance with zendesk to bring you more advanced and acessible survey tool making it easier to take survey to your customers.Wed, 09 Apr 2014 17:03:36 GMThttps://www.customerthermometer.com/news-press/exclaimer-acquires-customer-thermometer/https://www.customerthermometer.com/news-press/exclaimer-acquires-customer-thermometer/Tue, 09 Feb 2021 10:37:06 GMThttps://www.customerthermometer.com/news-press/feedmyapp-features-customer-thermometer/https://www.customerthermometer.com/news-press/feedmyapp-features-customer-thermometer/Big thanks to Feedmyapp for featuring our survey app on their webpage! Check them out and see what they've got to say about Customer Thermometer!Thu, 28 Apr 2011 16:36:36 GMThttps://www.customerthermometer.com/news-press/forrester-cxnyc/https://www.customerthermometer.com/news-press/forrester-cxnyc/Find out more about the excellent Forrester Customer Experience CX NYC 2019 conference. Speakers, what to watch out for and when it is.Tue, 09 Apr 2019 07:52:10 GMThttps://www.customerthermometer.com/news-press/freshdesk-integration-available/https://www.customerthermometer.com/news-press/freshdesk-integration-available/Freshdesk and Customer Thermometer announce their brand new 2-way integration. Freshdesk users now have the power of CT 1-click surveys at their fingertips.Thu, 31 Aug 2017 08:50:55 GMThttps://www.customerthermometer.com/news-press/getting-your-first-customer/https://www.customerthermometer.com/news-press/getting-your-first-customer/This time 6 years ago, we won our first customer. Here's what's happened since then, lessons learned and our thoughts on our SaaS experience so far.Tue, 22 Nov 2016 09:14:36 GMThttps://www.customerthermometer.com/news-press/gold-2019-stevie-awards/https://www.customerthermometer.com/news-press/gold-2019-stevie-awards/Customer Thermometer, a market leader in survey solutions, has scooped the Gold accolade at the 2019 Stevie Awards for Customer Service Department of the Year (Computer Software - Up to 100 Employees)Tue, 26 Feb 2019 03:50:24 GMThttps://www.customerthermometer.com/news-press/helpdesk-habits/https://www.customerthermometer.com/news-press/helpdesk-habits/Today we're delighted to welcome Mark Copeman, one of Customer Thermometer's founders, back to the blog as he launches his new book, Helpdesk Habits.Thu, 21 Feb 2019 08:30:57 GMThttps://www.customerthermometer.com/news-press/how-to-display-live-customer-thermometer-results-on-your-facebook-page/https://www.customerthermometer.com/news-press/how-to-display-live-customer-thermometer-results-on-your-facebook-page/We've improved our online survey tools yet again. This time we've made it so you can get live results, extremely accessible, right on your facebook page!Tue, 14 May 2013 22:14:07 GMThttps://www.customerthermometer.com/news-press/international-womens-2022/https://www.customerthermometer.com/news-press/international-womens-2022/We celebrating international womens day 2022 by sharing an inspirational library of resources from books to podcasts to quotes and more.Mon, 07 Mar 2022 16:23:23 GMThttps://www.customerthermometer.com/news-press/kaseya-customer-feedback-integration/https://www.customerthermometer.com/news-press/kaseya-customer-feedback-integration/Customer Thermometer, the market leader in 1-click customer feedback solutions, today announced a product integration with KaseyaWed, 10 May 2017 12:00:22 GMThttps://www.customerthermometer.com/news-press/mailchimp-surveys/https://www.customerthermometer.com/news-press/mailchimp-surveys/MailChimp surveys from Customer Thermometer lets you embed polls and Net Promoter surveys directly into your MailChimp newsletter and email communications.Tue, 03 Jun 2014 10:27:49 GMThttps://www.customerthermometer.com/news-press/ministry-of-magic-named-as-finalist-in-2019-stevie-awards-for-sales-and-customer-service/https://www.customerthermometer.com/news-press/ministry-of-magic-named-as-finalist-in-2019-stevie-awards-for-sales-and-customer-service/Customer Thermometer's Ministry of Magic was named a Finalist today in the Stevie Customer Service Department of the Year categoryThu, 17 Jan 2019 15:57:58 GMThttps://www.customerthermometer.com/news-press/moonfruit-recommends-customer-thermometer/https://www.customerthermometer.com/news-press/moonfruit-recommends-customer-thermometer/Getting valuable feedback from your customers is essential for any business. What do our own clients think about Customer Thermometer?Tue, 11 Feb 2014 15:12:30 GMThttps://www.customerthermometer.com/news-press/new-customer-thermometer-user-guide/https://www.customerthermometer.com/news-press/new-customer-thermometer-user-guide/Today sees the launch of a brand new User Guide for Customer Thermometer with easy to find answers and logical categories for browsing solutions.Mon, 24 Jul 2017 09:58:10 GMThttps://www.customerthermometer.com/news-press/new-features-2021/https://www.customerthermometer.com/news-press/new-features-2021/Mon, 15 Feb 2021 11:08:48 GMThttps://www.customerthermometer.com/news-press/new-thermometer-builder-release/https://www.customerthermometer.com/news-press/new-thermometer-builder-release/A product update which makes it even easier to create powerful customer feedback surveys. Its quick, its smart and its easy.Tue, 01 Jun 2021 10:47:05 GMThttps://www.customerthermometer.com/news-press/our-summer-business-reading-list-2019/https://www.customerthermometer.com/news-press/our-summer-business-reading-list-2019/Mon, 08 Jul 2019 12:49:57 GMThttps://www.customerthermometer.com/news-press/outlook-365-customer-feedback-survey-addin/https://www.customerthermometer.com/news-press/outlook-365-customer-feedback-survey-addin/Customer Thermometer, the market leader in 1-click customer feedback, today announced a market-first Outlook 365 survey add-in on the Microsoft app storeThu, 24 Oct 2019 10:51:26 GMThttps://www.customerthermometer.com/news-press/pulseway-1-click-ticket-ratings/https://www.customerthermometer.com/news-press/pulseway-1-click-ticket-ratings/Today, Customer Thermometer announces 1-click ticket ratings for Pulseway PSA. Trigger customizable feedback requests, based on workflows. Get amazing response ratesTue, 13 Feb 2018 13:54:14 GMThttps://www.customerthermometer.com/news-press/queens-award-for-enterprise-international-trade/https://www.customerthermometer.com/news-press/queens-award-for-enterprise-international-trade/Customer Thermometer, a leader in customer feedback solutions, has received most esteemed business accolade in the UK – a Queen's Award for EnterpriseTue, 23 Apr 2019 06:41:36 GMThttps://www.customerthermometer.com/news-press/quirks-event-london/https://www.customerthermometer.com/news-press/quirks-event-london/Our top takeaways and quotes about customer insight, customer service and marketing research from The Quirk's Event in LondonFri, 15 Feb 2019 05:01:18 GMThttps://www.customerthermometer.com/news-press/reporting-ribbon/https://www.customerthermometer.com/news-press/reporting-ribbon/Thu, 11 Jun 2020 12:50:17 GMThttps://www.customerthermometer.com/news-press/response-drivers-are-go/https://www.customerthermometer.com/news-press/response-drivers-are-go/Customer Thermometer launches Survey Response Drivers - a brand new feature visualising the emotional drivers of feedbackWed, 02 Sep 2020 05:40:18 GMThttps://www.customerthermometer.com/news-press/saas-microtargets-startup-journey/https://www.customerthermometer.com/news-press/saas-microtargets-startup-journey/Our SaaS startup journey and how microtargets helped us grow by Lindsay Willott, founder of Customer Thermometer, the leading 1-click feedback toolWed, 13 Feb 2019 05:52:10 GMThttps://www.customerthermometer.com/news-press/salesforce-customer-satisfaction-surveys-now-available/https://www.customerthermometer.com/news-press/salesforce-customer-satisfaction-surveys-now-available/For all Salesforce users out there, you can now integrate customer satisfaction surveys to any of your workflows. Instant feedback from any agent or client.Thu, 06 Mar 2014 14:52:49 GMThttps://www.customerthermometer.com/news-press/see-us-at-kaseya-connect-las-vegas-2017/https://www.customerthermometer.com/news-press/see-us-at-kaseya-connect-las-vegas-2017/Customer Thermometer is exhibiting at Kaseya Connect! Come by our booth at Caesar's Palace and see our 1-click customer feedback software in action!Mon, 27 Feb 2017 14:57:43 GMThttps://www.customerthermometer.com/news-press/servicenow-customer-feedback-survey-integration/https://www.customerthermometer.com/news-press/servicenow-customer-feedback-survey-integration/Customer Thermometer, the market leader in 1-click customer feedback solutions, today announced a fully integrated survey with ServiceNowFri, 12 Jul 2019 17:58:01 GMThttps://www.customerthermometer.com/news-press/slack-customer-survey/https://www.customerthermometer.com/news-press/slack-customer-survey/Customer Thermometer's Slack integration is now live. Get customer survey feedback directly into your Slack channels, in real-time.Wed, 17 Oct 2018 12:47:13 GMThttps://www.customerthermometer.com/news-press/solarwinds-msp-surveys/https://www.customerthermometer.com/news-press/solarwinds-msp-surveys/Fully customizable SolarWinds MSP Manager ticket surveys can be set up within an hour. 1-click means high response rates and happy customers.Thu, 07 Dec 2017 11:41:39 GMThttps://www.customerthermometer.com/news-press/summer-reading-list-2018/https://www.customerthermometer.com/news-press/summer-reading-list-2018/Now in its 4th year, here are my top 4 business books for your summer vacation. All 4 on my summer reading list are a great balance between entertainment, interest and learning.Tue, 26 Jun 2018 13:21:10 GMThttps://www.customerthermometer.com/news-press/summer-reading-list-2019/https://www.customerthermometer.com/news-press/summer-reading-list-2019/Our team's fiction picks for your summer vacation! Featuring Stephen King, Ben Myers, Gail Honeyman, F Scott Fitzgerald, Lesley Pearse, Karen Cleveland, Peter James, Madeleine Miller, David GarnettWed, 10 Jul 2019 13:33:30 GMThttps://www.customerthermometer.com/news-press/tablet-surveys/https://www.customerthermometer.com/news-press/tablet-surveys/Our tablet survey works as an in-store survey, a restaurant survey, or a hotel checkout survey - anywhere where that point of sale interaction occurs.Wed, 09 Jul 2014 12:35:31 GMThttps://www.customerthermometer.com/news-press/tigerpaw-integration/https://www.customerthermometer.com/news-press/tigerpaw-integration/With CT integration, Tigerpaw users can easily embed feedback buttons to their ticket notifications and start collecting rich, actionable customer feedback.Mon, 19 Oct 2020 16:29:18 GMThttps://www.customerthermometer.com/news-press/trend-analysis-graph/https://www.customerthermometer.com/news-press/trend-analysis-graph/Powerful new feature to track and improve NPS and CSAT scores. Use a specialist tool to perform customer satisfaction analysisMon, 09 Aug 2021 16:08:38 GMThttps://www.customerthermometer.com/news-press/were-proud-to-announce-our-new-billing-system/https://www.customerthermometer.com/news-press/were-proud-to-announce-our-new-billing-system/Our survey site is new and improved. We've fixed the online billing system so that it is much more accessible, easy to use and easy to keep track of.Wed, 04 Mar 2015 21:35:19 GMThttps://www.customerthermometer.com/news-press/whats-new-so-far-in-2020-customer-thermometer-updates-and-features/https://www.customerthermometer.com/news-press/whats-new-so-far-in-2020-customer-thermometer-updates-and-features/A rundown of everything that's new in the Customer Thermometer app so far in 2020. Enhancements, new features and updates plus screenshots and descriptions.Tue, 19 May 2020 12:14:20 GMThttps://www.customerthermometer.com/news-press/zendesk-satisfaction-ratings-alternative-app/https://www.customerthermometer.com/news-press/zendesk-satisfaction-ratings-alternative-app/Customer Thermometer integrates as a Zendesk satisfaction ratings alternative app into your Zendesk tickets. Get more flexibility in just 5 minutes.Thu, 04 Jun 2020 15:47:43 GMThttps://www.customerthermometer.com/staff-employee-engagement/100-practical-ways-cx/https://www.customerthermometer.com/staff-employee-engagement/100-practical-ways-cx/Our top 5 takeaways and top 5 quotes from 100 Practical Ways to Improve Customer Experience, by Martin Newman and Malcolm McDonaldSun, 23 Feb 2020 09:48:32 GMThttps://www.customerthermometer.com/staff-employee-engagement/2021-mega-trends/https://www.customerthermometer.com/staff-employee-engagement/2021-mega-trends/Mon, 18 Jan 2021 11:15:38 GMThttps://www.customerthermometer.com/staff-employee-engagement/25-exit-survey-questions-and-template/https://www.customerthermometer.com/staff-employee-engagement/25-exit-survey-questions-and-template/Employee exit surveys are an enormously valuable source of actionable feedback - here are 25 effective exit survey questions & templates.Tue, 13 Jul 2021 09:48:35 GMThttps://www.customerthermometer.com/staff-employee-engagement/3-customer-support-teams/https://www.customerthermometer.com/staff-employee-engagement/3-customer-support-teams/Meet the customer service and support teams of the future! 3 teams from Glossier, Ocado and Customer Thermometer who are changing the gameMon, 04 Mar 2019 07:03:00 GMThttps://www.customerthermometer.com/staff-employee-engagement/3-takeaways-from-forresters-cx-nyc-event/https://www.customerthermometer.com/staff-employee-engagement/3-takeaways-from-forresters-cx-nyc-event/2019's Biggest Customer Experience Challenges according to Forrester, from their CX NYC event, and how to combat them effectively in your organization.Tue, 02 Jul 2019 12:14:32 GMThttps://www.customerthermometer.com/staff-employee-engagement/5-customer-centric-habits-successful-companies/https://www.customerthermometer.com/staff-employee-engagement/5-customer-centric-habits-successful-companies/Customer-centric companies have these 5 things in common; a series of organizational and cultural approaches that give them competitive advantage.Fri, 25 Jan 2019 10:02:49 GMThttps://www.customerthermometer.com/staff-employee-engagement/5-customer-service-quotes-for-the-new-next/https://www.customerthermometer.com/staff-employee-engagement/5-customer-service-quotes-for-the-new-next/Tue, 04 Aug 2020 18:05:10 GMThttps://www.customerthermometer.com/staff-employee-engagement/5-homeworking-cybersecurity-tips-for-cs-and-cx-teams/https://www.customerthermometer.com/staff-employee-engagement/5-homeworking-cybersecurity-tips-for-cs-and-cx-teams/Mon, 13 Jul 2020 15:47:39 GMThttps://www.customerthermometer.com/staff-employee-engagement/art-of-statistics/https://www.customerthermometer.com/staff-employee-engagement/art-of-statistics/Our top 5 takeaways and top 5 quotes from The Art of Statistics: Learning from Data by Sir David Spiegelhalter, President of the Royal Statistical SocietyFri, 19 Jun 2020 10:31:06 GMThttps://www.customerthermometer.com/staff-employee-engagement/back-to-office-post-covid/https://www.customerthermometer.com/staff-employee-engagement/back-to-office-post-covid/Thu, 04 Mar 2021 13:48:33 GMThttps://www.customerthermometer.com/staff-employee-engagement/back-to-work-covid-19-surveys-and-feedback-6-templates/https://www.customerthermometer.com/staff-employee-engagement/back-to-work-covid-19-surveys-and-feedback-6-templates/COVID-19 and Coronavirus Health and Safety Back to Work Pulse Survey Templates and Examples to gauge employee satisfaction over return to workplaceTue, 05 May 2020 15:36:55 GMThttps://www.customerthermometer.com/staff-employee-engagement/basket-csat-measures/https://www.customerthermometer.com/staff-employee-engagement/basket-csat-measures/Thu, 03 Dec 2020 05:58:24 GMThttps://www.customerthermometer.com/staff-employee-engagement/best-business-books-2020/https://www.customerthermometer.com/staff-employee-engagement/best-business-books-2020/All 10 are bursting with valuable insights to influence your next move in customer strategy. Everything you need to wrestle the pandemic to the ground and come out in a better state for 2021 and beyond!Thu, 22 Oct 2020 09:40:55 GMThttps://www.customerthermometer.com/staff-employee-engagement/best-practice-for-service-desks-infographic/https://www.customerthermometer.com/staff-employee-engagement/best-practice-for-service-desks-infographic/Fri, 06 Mar 2020 12:25:36 GMThttps://www.customerthermometer.com/staff-employee-engagement/black-swan/https://www.customerthermometer.com/staff-employee-engagement/black-swan/Against the backdrop of the Covid-19 pandemic, we review "Black Swan: The Impact of the Highly Improbable" by Nassim Nicholas TalebThu, 09 Apr 2020 16:01:39 GMThttps://www.customerthermometer.com/staff-employee-engagement/blue-ocean-shift/https://www.customerthermometer.com/staff-employee-engagement/blue-ocean-shift/Our top 5 takeaways and top 5 quotes from Blue Ocean Shift by W Chan Kim and Renee Mauborgne, authors of Blue Ocean StrategyFri, 03 Jan 2020 09:16:28 GMThttps://www.customerthermometer.com/staff-employee-engagement/brandable-customer-feedback-icons/https://www.customerthermometer.com/staff-employee-engagement/brandable-customer-feedback-icons/Make your whole customer feedback and customer survey experience totally on-brand with our custom icons and free micro-survey toolWed, 11 Aug 2021 11:18:21 GMThttps://www.customerthermometer.com/staff-employee-engagement/build-customer-trust/https://www.customerthermometer.com/staff-employee-engagement/build-customer-trust/How to build customer trust in your business and your brand. How to use customer reviews, feedback and ratings to drive trust and growth.Wed, 27 Sep 2017 11:39:51 GMThttps://www.customerthermometer.com/staff-employee-engagement/closed-loop-csat-nps/https://www.customerthermometer.com/staff-employee-engagement/closed-loop-csat-nps/Thu, 28 Jan 2021 14:48:12 GMThttps://www.customerthermometer.com/staff-employee-engagement/cmd-covid-feedback-pulse-surveys/https://www.customerthermometer.com/staff-employee-engagement/cmd-covid-feedback-pulse-surveys/How British manufacturer CMD is using pulse surveys to stay connected to employees and customers during the covid pandemicSun, 05 May 2019 13:33:23 GMThttps://www.customerthermometer.com/staff-employee-engagement/competing-against-luck/https://www.customerthermometer.com/staff-employee-engagement/competing-against-luck/Our top 5 takeaways and top 5 quotes from Competing Against Luck: The Story of Innovation and Customer Choice by Clayton M ChristensenThu, 26 Mar 2020 16:24:08 GMThttps://www.customerthermometer.com/staff-employee-engagement/culture-code/https://www.customerthermometer.com/staff-employee-engagement/culture-code/We review "The Culture Code: The Secrets of Highly Successful Groups" by Daniel Coyle to find out how to create great teams and what makes the best culturesMon, 04 May 2020 07:55:50 GMThttps://www.customerthermometer.com/staff-employee-engagement/customer-behavior-stats-covid/https://www.customerthermometer.com/staff-employee-engagement/customer-behavior-stats-covid/Six months after the first Covid lockdowns, we’ve collated 10 insightful facts from major consumer studies revealing what it all means for buyer behaviorFri, 11 Sep 2020 10:30:03 GMThttps://www.customerthermometer.com/staff-employee-engagement/customer-experience-program-2021/https://www.customerthermometer.com/staff-employee-engagement/customer-experience-program-2021/Fri, 18 Dec 2020 00:36:26 GMThttps://www.customerthermometer.com/staff-employee-engagement/customer-experience-strategies-to-boost-loyalty/https://www.customerthermometer.com/staff-employee-engagement/customer-experience-strategies-to-boost-loyalty/Tue, 10 Sep 2019 12:12:49 GMThttps://www.customerthermometer.com/staff-employee-engagement/customer-feedback-examples/https://www.customerthermometer.com/staff-employee-engagement/customer-feedback-examples/41 customer feedback examples from the best in the business. Highlighting how top brands like Facebook, Google, YouTube get and use customer feedback.Thu, 27 Sep 2018 15:13:26 GMThttps://www.customerthermometer.com/staff-employee-engagement/customer-feedback-process-stats/https://www.customerthermometer.com/staff-employee-engagement/customer-feedback-process-stats/Tech behaviors have changed dramatically in the last 10 years, with massive implications for organizations' customer feedback processes. We review the very latest research and curate the top 7 stats.Tue, 07 Aug 2018 12:23:21 GMThttps://www.customerthermometer.com/staff-employee-engagement/customer-feedback-response/https://www.customerthermometer.com/staff-employee-engagement/customer-feedback-response/The 6 hallmarks of ace customer feedback response. The ultimate guide to dealing with, and getting value from, customer feedback. With downloadable planner.Thu, 13 Sep 2018 09:30:46 GMThttps://www.customerthermometer.com/staff-employee-engagement/customer-journey-mapping-templates/https://www.customerthermometer.com/staff-employee-engagement/customer-journey-mapping-templates/Mapping your customers' journeys and experiences is essential for gathering + applying feedback. Discover 6 customer experience and journey templates here.Thu, 25 Feb 2021 13:35:58 GMThttps://www.customerthermometer.com/staff-employee-engagement/customer-support-team-tips-magical-service/https://www.customerthermometer.com/staff-employee-engagement/customer-support-team-tips-magical-service/Mon, 05 Oct 2020 12:22:16 GMThttps://www.customerthermometer.com/staff-employee-engagement/customer-survey-challenge/https://www.customerthermometer.com/staff-employee-engagement/customer-survey-challenge/This self-audit survey checklist will help you analyze and score where you stand against customer survey best practice. Take the customer survey challengeTue, 21 Aug 2018 12:06:32 GMThttps://www.customerthermometer.com/staff-employee-engagement/customer-survey-response-rate-facts/https://www.customerthermometer.com/staff-employee-engagement/customer-survey-response-rate-facts/Look at this collection of up-to-date customer survey response rate facts and make your surveys more engaging and effective.Mon, 05 Nov 2018 13:18:44 GMThttps://www.customerthermometer.com/staff-employee-engagement/cx-megatrends-whats-driving-the-new-next/https://www.customerthermometer.com/staff-employee-engagement/cx-megatrends-whats-driving-the-new-next/Customer Experience, Customer Service + Customer Support Megatrends Accelerated by the Pandemic. Curated Statistics, Quotes and Facts from leading thinkersThu, 02 Jul 2020 10:23:39 GMThttps://www.customerthermometer.com/staff-employee-engagement/cyber-effect-review/https://www.customerthermometer.com/staff-employee-engagement/cyber-effect-review/Our top 5 takeaways and top 5 quotes from The Cyber Effect review, a book looking at how human behavior changes online, by Mary Aiken, CyberpsychologistMon, 04 Feb 2019 06:34:55 GMThttps://www.customerthermometer.com/staff-employee-engagement/digital-customer-success/https://www.customerthermometer.com/staff-employee-engagement/digital-customer-success/When physical touchpoints disappear, their feedback opportunities dry-up too. That’s why you need to swap them for a virtual equivalent.Mon, 21 Sep 2020 17:45:46 GMThttps://www.customerthermometer.com/staff-employee-engagement/doughnut-economics-review/https://www.customerthermometer.com/staff-employee-engagement/doughnut-economics-review/Our top 5 takeaways and top 5 quotes from Doughnut Economics: 7 Ways to Think Like a 21st-Century Economist by Kate RaworthMon, 18 Feb 2019 03:42:28 GMThttps://www.customerthermometer.com/staff-employee-engagement/emoji-use-business-research/https://www.customerthermometer.com/staff-employee-engagement/emoji-use-business-research/Original 2019 research into the changing ways we are using emoji in business, customer experience, customer feedback and CSAT.Tue, 24 Sep 2019 10:45:55 GMThttps://www.customerthermometer.com/staff-employee-engagement/employee-engagement-experience-2021/https://www.customerthermometer.com/staff-employee-engagement/employee-engagement-experience-2021/The Ultimate Guide to Digital Employee Engagement, Experience and Feedback, for 2021 and beyond. Maps, guides and templates.Tue, 25 Aug 2020 09:33:13 GMThttps://www.customerthermometer.com/staff-employee-engagement/employee-engagement-survey/https://www.customerthermometer.com/staff-employee-engagement/employee-engagement-survey/How to create an employee engagement survey that suits a modern, mobile workforce. How monthly 'heartbeat' surveys can supplement your annual survey.Wed, 10 Sep 2014 15:27:02 GMThttps://www.customerthermometer.com/staff-employee-engagement/employee-experience-program/https://www.customerthermometer.com/staff-employee-engagement/employee-experience-program/Wed, 09 Dec 2020 16:49:12 GMThttps://www.customerthermometer.com/staff-employee-engagement/employee-satisfaction-survey-questions/https://www.customerthermometer.com/staff-employee-engagement/employee-satisfaction-survey-questions/Happy employees are thought to be up to 20% more productive than unhappy ones... Use these 10 employee satisfaction survey questions today.Fri, 02 Jul 2021 09:00:18 GMThttps://www.customerthermometer.com/staff-employee-engagement/employee-survey-question-ideas/https://www.customerthermometer.com/staff-employee-engagement/employee-survey-question-ideas/Ideas for employee survey questions, thoughts on getting great response rates, and our guide on how to get a point-in-time status check on your employee satisfaction.Thu, 12 Jul 2018 15:06:54 GMThttps://www.customerthermometer.com/staff-employee-engagement/employee-survey-questions/https://www.customerthermometer.com/staff-employee-engagement/employee-survey-questions/Employee survey questions ideas. Ideas for questions and suggestions of things you can ask your employees to get the best response rate in your staff satisfaction survey.Tue, 27 Feb 2018 09:27:50 GMThttps://www.customerthermometer.com/staff-employee-engagement/engage-new-normal-customer/https://www.customerthermometer.com/staff-employee-engagement/engage-new-normal-customer/7 ways you can engage with the "new normal" customer and build a business that's strong on customer experience and learning from customer signposts and dataTue, 09 Jun 2020 20:24:11 GMThttps://www.customerthermometer.com/staff-employee-engagement/fanocracy/https://www.customerthermometer.com/staff-employee-engagement/fanocracy/Our top 5 takeaways and top 5 quotes from Fanocracy: Turning Fans into Customers and Customer into Fans, by David Meerman Scott and Reiko ScottThu, 13 Feb 2020 14:03:49 GMThttps://www.customerthermometer.com/staff-employee-engagement/feedback-email/https://www.customerthermometer.com/staff-employee-engagement/feedback-email/When asking for feedback via email we've got you covered with the best templates, examples, ideas, tips, timings and suggestions to get customer feedbackSat, 05 Jun 2021 11:49:50 GMThttps://www.customerthermometer.com/staff-employee-engagement/feedback-frenzy/https://www.customerthermometer.com/staff-employee-engagement/feedback-frenzy/Our review of the BBC Radio 4 talk on Feedback Frenzy, the feedback economy and how it has impacted the way businesses interact with customers.Mon, 02 Dec 2019 15:56:24 GMThttps://www.customerthermometer.com/staff-employee-engagement/finding-my-virginity/https://www.customerthermometer.com/staff-employee-engagement/finding-my-virginity/Our top 5 takeaways and top 5 quotes from our Finding My Virginity review, written by Sir Richard Branson, creator of the Virgin business empire.Fri, 10 Nov 2017 09:33:43 GMThttps://www.customerthermometer.com/staff-employee-engagement/helpdesk-best-practice/https://www.customerthermometer.com/staff-employee-engagement/helpdesk-best-practice/The 5 best practices of high-performing helpdesks. From the best way to get customer feedback on performance through to boosting vision and action, helpdesk best practice is all here.Tue, 08 May 2018 11:08:09 GMThttps://www.customerthermometer.com/staff-employee-engagement/hivelocity/https://www.customerthermometer.com/staff-employee-engagement/hivelocity/Data center provider Hivelocity started out in a Tampa basement in 2002. Today, with 70,000 square feet of data centre space across Florida, Georgia and California, its founding decision to major on delivering the optimum customer support experience is paying dividends.Fri, 29 Jun 2018 09:18:32 GMThttps://www.customerthermometer.com/staff-employee-engagement/home-working-feedback/https://www.customerthermometer.com/staff-employee-engagement/home-working-feedback/Mon, 09 Mar 2020 20:19:43 GMThttps://www.customerthermometer.com/staff-employee-engagement/how-to-assess-employee-engagement-using-simple-surveys/https://www.customerthermometer.com/staff-employee-engagement/how-to-assess-employee-engagement-using-simple-surveys/Wed, 30 Oct 2019 16:30:40 GMThttps://www.customerthermometer.com/staff-employee-engagement/how-to-create-journey-map/https://www.customerthermometer.com/staff-employee-engagement/how-to-create-journey-map/Wed, 10 Feb 2021 06:52:45 GMThttps://www.customerthermometer.com/staff-employee-engagement/how-to-measure-internal-customer-satisfaction/https://www.customerthermometer.com/staff-employee-engagement/how-to-measure-internal-customer-satisfaction/Happy and engaged employees are good for business - here's how to treat colleagues as customers and ask the right survey questions to keep them onboard.Thu, 02 Feb 2017 12:32:47 GMThttps://www.customerthermometer.com/staff-employee-engagement/how-to-use-customer-thermometer-to-motivate-staff/https://www.customerthermometer.com/staff-employee-engagement/how-to-use-customer-thermometer-to-motivate-staff/How to use feedback ratings to incentivise and motivate staff.Fri, 13 Nov 2015 12:03:50 GMThttps://www.customerthermometer.com/staff-employee-engagement/how-to-wow-review/https://www.customerthermometer.com/staff-employee-engagement/how-to-wow-review/Our top 5 takeaways and top 5 quotes from How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian SwinscoeFri, 12 Apr 2019 06:22:26 GMThttps://www.customerthermometer.com/staff-employee-engagement/how-vanarama-responds-to-customer-feedback-in-real-time/https://www.customerthermometer.com/staff-employee-engagement/how-vanarama-responds-to-customer-feedback-in-real-time/Jon Gilbert, Operations Director, Vanarama explains how Customer Thermometer has made a big difference to their customer feedback and company growthMon, 05 Nov 2018 09:14:02 GMThttps://www.customerthermometer.com/staff-employee-engagement/improve-employee-engagement/https://www.customerthermometer.com/staff-employee-engagement/improve-employee-engagement/How to improve employee engagement, the top tips. Lesley Everett, author, speaker, employee engagement expert shares her top employee engagement tips.Wed, 01 Oct 2014 09:19:28 GMThttps://www.customerthermometer.com/staff-employee-engagement/inside-the-customer-experience-masterclass/https://www.customerthermometer.com/staff-employee-engagement/inside-the-customer-experience-masterclass/Tue, 10 Nov 2020 15:22:46 GMThttps://www.customerthermometer.com/staff-employee-engagement/itsm-customer-service/https://www.customerthermometer.com/staff-employee-engagement/itsm-customer-service/We plot the four stages of transformation when using ITSM principles to improve customer service, from cost center through to profit centerWed, 30 May 2018 15:34:49 GMThttps://www.customerthermometer.com/staff-employee-engagement/lands-end/https://www.customerthermometer.com/staff-employee-engagement/lands-end/Leading retailer Lands' End talks about the CSAT results it has enjoyed using Customer Thermometer: ...we had x6 times the number of responses we hoped for.Wed, 13 Mar 2019 03:35:48 GMThttps://www.customerthermometer.com/staff-employee-engagement/managing-customer-experience-crisis-to-recovery/https://www.customerthermometer.com/staff-employee-engagement/managing-customer-experience-crisis-to-recovery/Wed, 15 Apr 2020 07:21:15 GMThttps://www.customerthermometer.com/staff-employee-engagement/masteryprep/https://www.customerthermometer.com/staff-employee-engagement/masteryprep/Thu, 07 May 2020 09:48:36 GMThttps://www.customerthermometer.com/staff-employee-engagement/mckinsey-customer-survey-research/https://www.customerthermometer.com/staff-employee-engagement/mckinsey-customer-survey-research/Wed, 10 Mar 2021 10:20:49 GMThttps://www.customerthermometer.com/staff-employee-engagement/measuring-nps-vs-csat/https://www.customerthermometer.com/staff-employee-engagement/measuring-nps-vs-csat/Fri, 13 Mar 2020 11:18:32 GMThttps://www.customerthermometer.com/staff-employee-engagement/new-features-2021/https://www.customerthermometer.com/staff-employee-engagement/new-features-2021/Mon, 15 Feb 2021 11:08:48 GMThttps://www.customerthermometer.com/staff-employee-engagement/online-survey-trends-2018/https://www.customerthermometer.com/staff-employee-engagement/online-survey-trends-2018/The key online survey trends for 2018, curated from insight from leading analysts, industry research, customer experience leaders and top brandsThu, 04 Jan 2018 16:22:52 GMThttps://www.customerthermometer.com/staff-employee-engagement/pan-pac/https://www.customerthermometer.com/staff-employee-engagement/pan-pac/Pan Pac, one of New Zealand's largest exporters of sustainable forest products, describes how they carry out customer support satisfaction monitoring for their internal IT usersWed, 15 Aug 2018 11:42:20 GMThttps://www.customerthermometer.com/staff-employee-engagement/parentpay/https://www.customerthermometer.com/staff-employee-engagement/parentpay/Zendesk and CT work seamlessly together, giving ParentPay more granular feedback than the built-in feedback system + a standard set of group support KPIsWed, 21 Apr 2021 23:59:06 GMThttps://www.customerthermometer.com/staff-employee-engagement/phs-compliance-csat-case-study/https://www.customerthermometer.com/staff-employee-engagement/phs-compliance-csat-case-study/phs Compliance describes how it gets direct, actionable and immediate feedback from customers on how they are experiencing its servicesMon, 10 Jun 2019 13:50:59 GMThttps://www.customerthermometer.com/staff-employee-engagement/post-covid-customer-retention/https://www.customerthermometer.com/staff-employee-engagement/post-covid-customer-retention/Mon, 03 Aug 2020 08:59:25 GMThttps://www.customerthermometer.com/staff-employee-engagement/punk-cx/https://www.customerthermometer.com/staff-employee-engagement/punk-cx/Our top 5 takeaways and top 5 quotes from Punk CX, Customer Experience by Adrian SwinscoeTue, 10 Dec 2019 15:29:40 GMThttps://www.customerthermometer.com/staff-employee-engagement/put-spring-in-your-step-the-customer-themometer-way/https://www.customerthermometer.com/staff-employee-engagement/put-spring-in-your-step-the-customer-themometer-way/Tue, 17 Mar 2020 17:21:07 GMThttps://www.customerthermometer.com/staff-employee-engagement/putting-boot-online-surveys/https://www.customerthermometer.com/staff-employee-engagement/putting-boot-online-surveys/Online surveys came under intense scrutiny from an unexpected source earlier this month when a top English Premier League soccer team asked fans to rate the performance of its manager.Tue, 24 Apr 2018 16:02:41 GMThttps://www.customerthermometer.com/staff-employee-engagement/quirkology/https://www.customerthermometer.com/staff-employee-engagement/quirkology/Quirkology: The Curious Science of Everyday Lives - our book review featuring top takeaways from and top 5 quotes from this popular psychology bookMon, 28 Oct 2019 16:26:26 GMThttps://www.customerthermometer.com/staff-employee-engagement/quirks-event-london/https://www.customerthermometer.com/staff-employee-engagement/quirks-event-london/Our top takeaways and quotes about customer insight, customer service and marketing research from The Quirk's Event in LondonFri, 15 Feb 2019 05:01:18 GMThttps://www.customerthermometer.com/staff-employee-engagement/rebel-ideas/https://www.customerthermometer.com/staff-employee-engagement/rebel-ideas/Our top 5 takeaways and top 5 quotes from Rebel Ideas: The Power of Diverse Thinking by Matthew SyedMon, 07 Oct 2019 12:37:48 GMThttps://www.customerthermometer.com/staff-employee-engagement/reporting-ribbon/https://www.customerthermometer.com/staff-employee-engagement/reporting-ribbon/Thu, 11 Jun 2020 12:50:17 GMThttps://www.customerthermometer.com/staff-employee-engagement/response-drivers-are-go/https://www.customerthermometer.com/staff-employee-engagement/response-drivers-are-go/Customer Thermometer launches Survey Response Drivers - a brand new feature visualising the emotional drivers of feedbackWed, 02 Sep 2020 05:40:18 GMThttps://www.customerthermometer.com/staff-employee-engagement/retention-point-by-robert-skrob-book-review/https://www.customerthermometer.com/staff-employee-engagement/retention-point-by-robert-skrob-book-review/Mon, 25 Jan 2021 16:19:38 GMThttps://www.customerthermometer.com/staff-employee-engagement/sales-acceleration-formula-review/https://www.customerthermometer.com/staff-employee-engagement/sales-acceleration-formula-review/Our top 5 takeaways and top 5 quotes from our Sales Acceleration Formula review, written by Mark Roberge, previously SVP Worldwide sales of Hubspot.Wed, 20 Sep 2017 14:14:01 GMThttps://www.customerthermometer.com/staff-employee-engagement/short-customer-satisfaction-surveys/https://www.customerthermometer.com/staff-employee-engagement/short-customer-satisfaction-surveys/Short customer satisfaction surveys are popping up all over the place. They help brands continually check the pulse of customer satisfaction and gain targeted, real-time feedback on products and services. Check out 3 of the best here.Wed, 25 Jul 2018 08:01:44 GMThttps://www.customerthermometer.com/staff-employee-engagement/slack-customer-survey/https://www.customerthermometer.com/staff-employee-engagement/slack-customer-survey/Customer Thermometer's Slack integration is now live. Get customer survey feedback directly into your Slack channels, in real-time.Wed, 17 Oct 2018 12:47:13 GMThttps://www.customerthermometer.com/staff-employee-engagement/subscribed-review/https://www.customerthermometer.com/staff-employee-engagement/subscribed-review/Our top 5 takeaways and top 5 quotes from Subscribed: Why the Subscription Model Will Be Your Company's Future - and What to Do About It by Tien TzuoThu, 14 Mar 2019 01:44:33 GMThttps://www.customerthermometer.com/staff-employee-engagement/talking-to-strangers-by-malcolm-gladwell-book-review/https://www.customerthermometer.com/staff-employee-engagement/talking-to-strangers-by-malcolm-gladwell-book-review/Mon, 26 Oct 2020 13:15:09 GMThttps://www.customerthermometer.com/staff-employee-engagement/the-grid/https://www.customerthermometer.com/staff-employee-engagement/the-grid/Our top 5 takeaways and top 5 quotes from The Grid: The Master Model Behind Business Success by Matt WatkinsonFri, 04 Sep 2020 09:07:50 GMThttps://www.customerthermometer.com/staff-employee-engagement/the-power-of-moments/https://www.customerthermometer.com/staff-employee-engagement/the-power-of-moments/Our top 5 quotes and takeaways from The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath and Dan Heath,Wed, 19 Jun 2019 15:24:21 GMThttps://www.customerthermometer.com/staff-employee-engagement/the-ultimate-guide-to-employee-feedback/https://www.customerthermometer.com/staff-employee-engagement/the-ultimate-guide-to-employee-feedback/What is employee feedback? Why is employee feedback so important? How often should you collect employee feedback? We explore these and moreThu, 30 Mar 2023 15:14:16 GMThttps://www.customerthermometer.com/staff-employee-engagement/the-ultimate-guide-to-msp-customer-success/https://www.customerthermometer.com/staff-employee-engagement/the-ultimate-guide-to-msp-customer-success/Tue, 14 Jul 2020 10:37:31 GMThttps://www.customerthermometer.com/staff-employee-engagement/the-ultimate-question-nps/https://www.customerthermometer.com/staff-employee-engagement/the-ultimate-question-nps/Our top 5 takeaways and top 5 quotes from The Ultimate Question 2.0 (Net Promoter Score), by Fred Reichheld, the classic NPS literature.Fri, 24 Jan 2020 17:15:58 GMThttps://www.customerthermometer.com/staff-employee-engagement/tips-beautiful-landing-pages/https://www.customerthermometer.com/staff-employee-engagement/tips-beautiful-landing-pages/If you're setting Customer Thermometer up for the first time, or you want to give your pages a refresh, take a look at our inspiring landing page designs.Fri, 12 Oct 2018 10:49:01 GMThttps://www.customerthermometer.com/staff-employee-engagement/tootris-case-study/https://www.customerthermometer.com/staff-employee-engagement/tootris-case-study/TOOTRiS, the San Diego based contactless technology service provider, connects parents with quality childcare describes its customer service approach and technologyTue, 16 Jun 2020 05:39:03 GMThttps://www.customerthermometer.com/staff-employee-engagement/walt-disney-the-biography-book-review/https://www.customerthermometer.com/staff-employee-engagement/walt-disney-the-biography-book-review/Our top 5 takeaways and top 5 quotes from Walt Disney The Biography by Neil Gabler. With a special focus on customer focus and customer excellence.Mon, 19 Sep 2016 08:10:55 GMThttps://www.customerthermometer.com/staff-employee-engagement/whats-new-so-far-in-2020-customer-thermometer-updates-and-features/https://www.customerthermometer.com/staff-employee-engagement/whats-new-so-far-in-2020-customer-thermometer-updates-and-features/A rundown of everything that's new in the Customer Thermometer app so far in 2020. Enhancements, new features and updates plus screenshots and descriptions.Tue, 19 May 2020 12:14:20 GMThttps://www.customerthermometer.com/staff-employee-engagement/when-to-send-customer-satisfaction-survey/https://www.customerthermometer.com/staff-employee-engagement/when-to-send-customer-satisfaction-survey/Find out when is the best time and the best day to send out your customer satisfaction surveys to get great response rates.Thu, 02 May 2019 11:42:38 GMThttps://www.customerthermometer.com/staff-employee-engagement/world-book-day-celebrating-wellbeing-and-success/https://www.customerthermometer.com/staff-employee-engagement/world-book-day-celebrating-wellbeing-and-success/Mon, 01 Mar 2021 14:20:42 GMThttps://www.customerthermometer.com/staff-employee-satisfaction/10-things-you-can-do-this-week-to-improve-your-service-desk-experience/https://www.customerthermometer.com/staff-employee-satisfaction/10-things-you-can-do-this-week-to-improve-your-service-desk-experience/Tue, 18 Feb 2020 12:33:07 GMThttps://www.customerthermometer.com/staff-employee-satisfaction/average-survey-response-rate/https://www.customerthermometer.com/staff-employee-satisfaction/average-survey-response-rate/Here's what you need to know about survey response rates, how to optimise them, and how to establish realistic survey response rate expectations.Fri, 12 Jul 2019 09:04:55 GMThttps://www.customerthermometer.com/staff-employee-satisfaction/back-to-office-post-covid/https://www.customerthermometer.com/staff-employee-satisfaction/back-to-office-post-covid/Thu, 04 Mar 2021 13:48:33 GMThttps://www.customerthermometer.com/staff-employee-satisfaction/csat-thought-leaders/https://www.customerthermometer.com/staff-employee-satisfaction/csat-thought-leaders/CSAT thought leaders you should follow. A not-the-usual-suspects guide to the CX and CSAT thought leaders doing great stuff right nowMon, 11 Sep 2017 11:39:52 GMThttps://www.customerthermometer.com/staff-employee-satisfaction/employee-satisfaction-surveys/https://www.customerthermometer.com/staff-employee-satisfaction/employee-satisfaction-surveys/Employee satisfaction surveys can be a powerful tool in driving employee engagement and happiness, try these 15 employee survey questions.Wed, 21 Dec 2022 13:04:05 GMThttps://www.customerthermometer.com/staff-employee-satisfaction/improve-customer-satisfaction-score/https://www.customerthermometer.com/staff-employee-satisfaction/improve-customer-satisfaction-score/Customer satisfaction score (CSAT). These are 5 easy ways to improve CSAT scores that you can start implementing now.Wed, 19 May 2021 11:08:37 GMThttps://www.customerthermometer.com/staff-employee-surveys/25-exit-survey-questions-and-template/https://www.customerthermometer.com/staff-employee-surveys/25-exit-survey-questions-and-template/Employee exit surveys are an enormously valuable source of actionable feedback - here are 25 effective exit survey questions & templates.Tue, 13 Jul 2021 08:48:35 GMThttps://www.customerthermometer.com/staff-employee-surveys/5-best-free-online-survey-tools/https://www.customerthermometer.com/staff-employee-surveys/5-best-free-online-survey-tools/Compare the features and capabilities of the 5 best free online survey tools. We have researched and Highlighted the pro's and con's of each.Thu, 10 Jun 2021 16:07:53 GMThttps://www.customerthermometer.com/staff-employee-surveys/employee-engagement-survey/https://www.customerthermometer.com/staff-employee-surveys/employee-engagement-survey/How to create an employee engagement survey that suits a modern, mobile workforce. How monthly 'heartbeat' surveys can supplement your annual survey.Wed, 10 Sep 2014 15:27:02 GMThttps://www.customerthermometer.com/staff-employee-surveys/employee-satisfaction-survey-questions/https://www.customerthermometer.com/staff-employee-surveys/employee-satisfaction-survey-questions/Happy employees are thought to be up to 20% more productive than unhappy ones... Use these 10 employee satisfaction survey questions today.Fri, 02 Jul 2021 08:00:18 GMThttps://www.customerthermometer.com/staff-employee-surveys/employee-survey-question-ideas/https://www.customerthermometer.com/staff-employee-surveys/employee-survey-question-ideas/Ideas for employee survey questions, thoughts on getting great response rates, and our guide on how to get a point-in-time status check on your employee satisfaction.Thu, 12 Jul 2018 14:06:54 GMThttps://www.customerthermometer.com/staff-employee-surveys/employee-survey-questions/https://www.customerthermometer.com/staff-employee-surveys/employee-survey-questions/Employee survey questions ideas. Ideas for questions and suggestions of things you can ask your employees to get the best response rate in your staff satisfaction survey.Tue, 27 Feb 2018 09:27:50 GMThttps://www.customerthermometer.com/staff-employee-surveys/home-working-feedback/https://www.customerthermometer.com/staff-employee-surveys/home-working-feedback/Mon, 09 Mar 2020 20:19:43 GMThttps://www.customerthermometer.com/staff-employee-surveys/how-to-measure-internal-customer-satisfaction/https://www.customerthermometer.com/staff-employee-surveys/how-to-measure-internal-customer-satisfaction/Happy and engaged employees are good for business - here's how to treat colleagues as customers and ask the right survey questions to keep them onboard.Thu, 02 Feb 2017 12:32:47 GMThttps://www.customerthermometer.com/staff-employee-surveys/iso9001-iso10002-survey-satisfaction/https://www.customerthermometer.com/staff-employee-surveys/iso9001-iso10002-survey-satisfaction/Here are some key best practices for effective ISO 9001 and ISO 10002 customer satisfaction surveys to support your business objectives.Wed, 16 Jan 2019 08:00:55 GMThttps://www.customerthermometer.com/staff-employee-surveys/pulse-surveys-guide/https://www.customerthermometer.com/staff-employee-surveys/pulse-surveys-guide/The Pulse Survey is the key to keeping employees happy and engaged. Learn what pulse surveys are, how they help, and how to use them for freeFri, 15 Oct 2021 10:34:29 GMThttps://www.customerthermometer.com/staff-employee-surveys/the-ultimate-guide-to-using-emoji-in-surveys-and-business-communication/https://www.customerthermometer.com/staff-employee-surveys/the-ultimate-guide-to-using-emoji-in-surveys-and-business-communication/We uncover everything there is to know about emojis. We cover the best emoji survey case studies, best practices, and why they are so powerfulTue, 10 Aug 2021 13:54:15 GMT