Add feedback and rating buttons directly to ServiceNow. Customers simply click to leave a rating and leave a comment. It can alert you in real time to unhappy customers, or direct the feedback into Teams, Slack and more. We add flexibility to the native ServiceNow “end of Incident survey”.
Do you really know what your customers think of your service? With customer experience now such a major competitive advantage, give your customers the chance to tell you how you are doing in real time, in a way that’s convenient for them.
Customer Thermometer’s customer satisfaction survey is unique, brandable, engaging and gets results. It’s the antidote to long surveys; customers love using it.
Feedback can be provided directly from within an email. Avoid the “click to answer survey” link.
Customize or create your own icons, brand your landing page and ask any question you like.
Ask for feedback at any point during your Incident.
Ratings and comments are displayed in the activities feed on your ServiceNow incident.
View a list of all comments associated with satisfaction ratings, ready to export to share with colleagues.
And what happens when customers click?
Customers are taken to a landing page where they can leave a further comment. Customize them as much as you like – add branding and push happy customers to online review sites.
See your responses in our out-of-the-box reporting and push that feedback right back to your ConnectWise tickets, making it easier to see how your team is doing.
Push your feedback into Slack, MS Teams, BrightGauge, and plenty of others. See your reporting where you need it, so you can take action immediately.
The market leader in engaging feedback
Gain useful and actionable feedback with metrics ranging from CSAT and NPS to TempTracking and league tables. View or export your data to use it how you choose, see a live comment stream and the geolocation of responses, track targets and schedule reports for when you need them. Not only this, but you can use webhooks to trigger actions inside other apps, and we offer many integrations to write back your data into your system.
Because of our hard work, we’re very pleased to say that we’ve grabbed a few awards over the years. We value good – magical – customer service so much that our support team have been nicknamed ‘the Ministry of Magic’! We want every customer to get the best from our software and to feel supported along the way, and it’s our goal to be the world’s best company to work with and for.
Feedback no matter what size you are
From startups to global brands, thousands of customer-obsessed companies
in over 160 countries use Customer Thermometer
Customer Thermometer integrates with 100s of other services
gmail
Outlook
Salesforce
Slack
BrightGauge
