Feedback can be provided directly from within an email. Avoid the “click to answer survey” link.
Ask for feedback at any point during your Incident.
Customise the landing page that thanks recipients for their rating with your own logo and copy, and ask for additional comments (optional).
View a list of all comments associated with the satisfaction ratings your customers have made for export, to share with colleagues.
Create unique feedback paths for different parts of your workflow – perhaps catering for foreign language.
Customise your rating buttons, or design and use your own. Choose from 2, 3 or 4 possible responses.
Create your own relevant question, in your own tone of voice/style.