Staff Employee Engagement

Employee engagement is one of the top items on board agendas right now. Talent is rare, key skills are scarce and competition for people who can walk the talk is fierce. Organizations want to ensure they have their staff fully engaged in their vision, mission and goals.

But how does a business go about ensuring this engagement is there? Measuring it is a great place to start – and ensuring it’s being measured ongoing is important too. In this section, we’ve got articles that will show you how to do just that. There’s also a goldmine of information on ways you can engage with your teams to help them perform their best and stay with your organization for the long run.

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On-Brand Customer Feedback Survey Icon Ideas Your Customers Will Love

Businesses strive to deliver a great customer experience that’s unique to their brand. That means bringing the brand into every customer touchpoint – including when collecting customer feedback. Even here, there are cool things you can do…
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25 Employee Exit Survey Templates & Examples

The exit survey is a rich source of honest employee feedback.  Retaining staff can be a challenge in dynamic, fast-paced industries. Periodic employee surveys help by providing staff insights. These also act as a channel for your people…
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Top 10 Employee Satisfaction Survey Questions

Your employees are the most important part of your business. Without them, everything would likely grind to a halt. If you’re in the habit of asking customers for feedback on your company, how often do you collect it from employees? Workers…
customer thermometer feedback email
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Asking for feedback by email

Do you need to create a great feedback email? Are you looking to change the way you get responses from emails you send regularly? Do you need to gather feedback from a large number of customers and staff in a simple and quick way or maybe you…
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How To Get Customer Feedback From The Emails You Are Already Sending

“The reports of email’s demise have been greatly exaggerated,” Mark Twain might have said. Email is the big daddy of business communications. More and more are sent every year despite repeated predictions to the contrary. Whatever gets…
ParentPay CSAT
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ParentPay Passes CSAT Exam With Flying Colors

Schools have undergone a cashless revolution since ParentPay launched its innovative payment solution in 2002. As a result of removing cash, schools have saved millions of hours of time accounting for meals, trips, uniforms and other school…
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New McKinsey research reveals major failings in traditional customer survey programs

We always knew that CX leaders and the brands they represent are poorly served by typical customer surveys. Why? Because of what CX pros tell us about low response rates associated with traditional surveys. And because of all the knock-on…
back to work post covid survey templates
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Your Back To Office Post-Covid Employee Feedback Kit

It’s been a long time coming. But now is the time to start planning to welcome employees back to the office, and back to brand new working arrangements. It won’t be straightforward. Acclimatising to 100% working from home had plenty…
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World Book Day: Celebrating Wellbeing and Success

Happy World Book Day! This year’s annual celebration of books on 4th March has an added resonance because of the resurgence in reading over the last 12 months. Books are fantastically important. Their stories unlock learning. Stephen King…
customer journey mapping templates guide
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6 great customer journey mapping templates

Customer journey mapping is really important to ensure you fully understand your opportunities for garnering and applying customer feedback. You can find your way through this challenge in our Journey Mapping Guide. A critical step in putting…
Survey Response Drivers launch
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What’s new in 2021 so far? A rundown of the latest Customer Thermometer updates and features

It’s been a tough period for so many people, but we’re excited and optimistic about what the rest of 2021 has in store. We’re as determined as ever to support our customers with loads of useful new features and integration capabilities. We’ve…
How to create a customer journey map
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How to create a customer journey map

Extracting maximum value from customer feedback requires structure rather than a scattergun approach. Welcome to the world of customer journey mapping, for which we’ve created a cartographic-inspired guide to help you navigate.  You can…