Staff Employee Engagement

Employee engagement is one of the top items on board agendas right now. Talent is rare, key skills are scarce and competition for people who can walk the talk is fierce. Organizations want to ensure they have their staff fully engaged in their vision, mission and goals.

But how does a business go about ensuring this engagement is there? Measuring it is a great place to start – and ensuring it’s being measured ongoing is important too. In this section, we’ve got articles that will show you how to do just that. There’s also a goldmine of information on ways you can engage with your teams to help them perform their best and stay with your organization for the long run.

how to measure internal customer satisfaction
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How to measure internal customer satisfaction

Businesses are a network built from a chain of processes and handoffs that generate a product or service.Each link in the chain is a different department serving the next link in the chain. If there’s a weak link, internal customer satisfaction…
Walt Disney Biography Neal Gabler
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Walt Disney The Biography. Book Review

Ever since I first visited Walt Disney World in Florida at age 9, I have been entranced by all things Disney. It's only very recently however, listening to a podcast where Walt Disney The Biography by Neal Gabler was recommended, that I started…
hot-to-motivate-staff-using-feedback
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How to use Customer Thermometer to motivate staff

We speak to a lot of customers about how they're using the tool to measure and monitor their staff performance. Customer satisfaction and staff performance of course go hand in hand.At first glance, Customer Thermometer might appear to…
employee engagement graph
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How to improve employee engagement

How to improve employee engagementWe are honoured this week to bring you an interview with the powerhouse that is Lesley Everett.Lesley is an international conference speaker, executive coach, TV presenter and author. She is a Fellow…
Employees Happy Faces Paper
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The ultimate employee engagement survey

How do you create the ultimate employee engagement survey? A survey which gets good response rates, which isn't a drain on your employees' time, and a survey which can give you a genuine early warning if your top talent is unhappy or planning…
customer-service-increases-profits
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Your customer service team holds the key to your future profitability

Think even 5 years back, and your customers only ever really interacted with your sales team. The Internet and the way we buy things, has changed all that. The ‘subscription culture’ is the future. We have started to subscribe to things,…