Staff Employee Engagement

Employee engagement is one of the top items on board agendas right now. Talent is rare, key skills are scarce and competition for people who can walk the talk is fierce. Organizations want to ensure they have their staff fully engaged in their vision, mission and goals.

But how does a business go about ensuring this engagement is there? Measuring it is a great place to start – and ensuring it’s being measured ongoing is important too. In this section, we’ve got articles that will show you how to do just that. There’s also a goldmine of information on ways you can engage with your teams to help them perform their best and stay with your organization for the long run.

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30 Customer Survey Response Rate Facts

We are in the midst of rapid and radical technological and social change. These changes are having an enormous impact on the ways in which customer surveys are conducted, response rates achieved and customer expectations. Here’s our latest…
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10 Employee Survey Questions for 2019

Your employees are the most important part of your business; without them, everything would likely grind to a halt. While we may be well versed in asking customers and clients for their feedback on the company, how often do you ask your employees…
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Customer Thermometer's Slack integration is here!

We are thrilled to announce our wonderful Slack integration today.Connecting Customer Thermometer and Slack couldn't be easier.It's simply a matter of clicking the button to connect the two, and then choosing which thermometers you'd…
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Top tips for beautiful landing pages

Customer Thermometer captures feedback from buttons you can embed in emails you send from almost any system. But they are not the only clever part of the app!Once your customer has clicked to give feedback they are taken to a landing page…
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41 customer feedback examples

Most organizations would do anything for that extra ounce of customer feedback. The added insights that sharpen competitive advantage and ensure they remain as relevant as possible in a changing world.The good news is that there are many…
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6 Hallmarks of Ace Customer Feedback Response

In the heat of battle, customer service professionals want the best tools for the job.But even the best tool needs to be applied in exactly the right way for any given situation. It may look and feel instinctive in the hands of the experts,…
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Customer survey challenge

Take the Customer Survey Challenge Benchmark your current approach against CSAT survey best practice To improve your customer surveys, remove biases and get bigger response rates, you need to understand where you’re currently at.This…
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Pan Pac 'Logs' Support Satisfaction Monitoring

Pan Pac Forest Products Ltd is New Zealand’s leading specialist in sustainable forest products, processing 1.5 million tonnes of logs per year into pulp, lumber and cut logs.Managing forests, felling trees and processing thousands of tonnes…
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7 Stats To Make You Think Differently About Your Customer Feedback Process

How your customer feedback process can keep up with tech trends Comprehensive new research from Ofcom shows how tech behaviors in Western society have changed in the last 10 years. It’s an illuminating picture of the UK consumer market, whose…
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3 great short customer satisfaction surveys

Short customer satisfaction surveys are popping up all over the place.They help brands continually check the pulse of customer satisfaction and gain targeted, real-time feedback on products and services.It’s a far cry from how customer…
Employee survey question ideas
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Employee survey question ideas

What it takes to get employees to answer your surveys Understanding the customer is central to maximizing sales revenue, keeping your offering relevant and generally optimizing success.So is understanding your own team.But while surveys…
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How Hivelocity delivers ultimate customer centricity

When data center provider Hivelocity started out in a Tampa basement in 2002, most competitors in the server hosting industry were leading their go-to-market message with speeds and feeds rather than customer service.Today, with 70,000 square…