
On-Brand Customer Feedback Survey Icon Ideas Your Customers Will Love
Businesses strive to deliver a great customer experience that’s unique to their brand. That means bringing the brand into every customer touchpoint – including when collecting customer feedback. Even here, there are cool things you can do…

25 Employee Exit Survey Templates & Examples
The exit survey is a rich source of honest employee feedback.
Retaining staff can be a challenge in dynamic, fast-paced industries. Periodic employee surveys help by providing staff insights. These also act as a channel for your people…

Top 10 Employee Satisfaction Survey Questions
Your employees are the most important part of your business. Without them, everything would likely grind to a halt. If you’re in the habit of asking customers for feedback on your company, how often do you collect it from employees?
Workers…

The Behaviour Business: Book Review
We all know that if we can influence customers' behaviour, we stand a better chance of succeeding in our business goals. In order to understand the science of customer behaviour, especially in digital environments, this month we read, "The…

How To Get Customer Feedback From The Emails You Are Already Sending
“The reports of email’s demise have been greatly exaggerated,” Mark Twain might have said.
Email is the big daddy of business communications. More and more are sent every year despite repeated predictions to the contrary. Whatever gets…

ParentPay Passes CSAT Exam With Flying Colors
Schools have undergone a cashless revolution since ParentPay launched its innovative payment solution in 2002. As a result of removing cash, schools have saved millions of hours of time accounting for meals, trips, uniforms and other school…

New McKinsey research reveals major failings in traditional customer survey programs
We always knew that CX leaders and the brands they represent are poorly served by typical customer surveys.
Why? Because of what CX pros tell us about low response rates associated with traditional surveys. And because of all the knock-on…

Your Back To Office Post-Covid Employee Feedback Kit
It’s been a long time coming. But now is the time to start planning to welcome employees back to the office, and back to brand new working arrangements.
It won’t be straightforward.
Acclimatising to 100% working from home had plenty…

6 great customer journey mapping templates
Customer journey mapping is really important to ensure you fully understand your opportunities for garnering and applying customer feedback. You can find your way through this challenge in our Journey Mapping Guide.
A critical step in putting…

What’s new in 2021 so far? A rundown of the latest Customer Thermometer updates and features
It’s been a tough period for so many people, but we’re excited and optimistic about what the rest of 2021 has in store. We’re as determined as ever to support our customers with loads of useful new features and integration capabilities.
We’ve…

How to create a customer journey map
Extracting maximum value from customer feedback requires structure rather than a scattergun approach. Welcome to the world of customer journey mapping, for which we’ve created a cartographic-inspired guide to help you navigate.
You can…

Move the Needle on CSAT and NPS® with Closed Loop
We’re very excited to share that we’ve added a new Closed Loop feature to Customer Thermometer to expand the value of real-time feedback. It takes our concept of the 1-click survey to the next level, where you aren’t just measuring and…