Staff Employee Satisfaction

We founded Customer Thermometer to help connect companies to the feedback of their most important stakeholders: customers and staff are therefore at the very heart of our business. Today, we collect, analyze and provide millions of pieces of feedback so that our customers can be sure they’re getting the most representative view of how satisfied their stakeholders are.

Staff satisfaction is a tricky thing to get right, and ensuring you have regular and accurate feedback from your teams is essential. With employees busier than ever before, you need to ensure your staff satisfaction efforts are positive and thoughtful rather than time-consuming and challenging. In this section, we have pulled together some of our most popular insights into measuring, discussing and achieving true employee satisfaction.

how to measure internal customer satisfaction
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How to measure internal customer satisfaction

Businesses are a network built from a chain of processes and handoffs that generate a product or service.Each link in the chain is a different department serving the next link in the chain. If there’s a weak link, internal customer satisfaction…
Walt Disney Biography Neal Gabler
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Walt Disney The Biography. Book Review

Ever since I first visited Walt Disney World in Florida at age 9, I have been entranced by all things Disney. It's only very recently however, listening to a podcast where Walt Disney The Biography by Neal Gabler was recommended, that I started…
hot-to-motivate-staff-using-feedback
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How to use Customer Thermometer to motivate staff

We speak to a lot of customers about how they're using the tool to measure and monitor their staff performance. Customer satisfaction and staff performance of course go hand in hand.At first glance, Customer Thermometer might appear to…
employee engagement graph
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How to improve employee engagement

How to improve employee engagementWe are honoured this week to bring you an interview with the powerhouse that is Lesley Everett.Lesley is an international conference speaker, executive coach, TV presenter and author. She is a Fellow…
Employees Happy Faces Paper
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The ultimate employee engagement survey

How do you create the ultimate employee engagement survey? A survey which gets good response rates, which isn't a drain on your employees' time, and a survey which can give you a genuine early warning if your top talent is unhappy or planning…
customer-service-increases-profits
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Your customer service team holds the key to your future profitability

Think even 5 years back, and your customers only ever really interacted with your sales team. The Internet and the way we buy things, has changed all that. The ‘subscription culture’ is the future. We have started to subscribe to things,…