Staff Employee Surveys

Today so many staff grew up with the internet. They have Facebook and Twitter, access to Glassdoor, social media and mobile phones. They are used to giving feedback with a single swipe of the thumb. As a result, the annual, long staff survey is irritating and anachronistic to most staff. Employees want to give feedback in a relevant and timely way. They want it to be a quick process, they want it to be listened to, and more than anything, they want it to be easy. At the same time, access to regular staff feedback makes mangers more accountable and effective.

In this section, you’ll find some of the latest reading, research and insight into the way staff surveys are changing and how to adapt yours (or bring in whole new methods) to ensure you’re hearing from your employees. If you listen to them regularly, you’ll give yourself the best opportunity to keep morale and retention as high as possible.

vanarama customer service case study
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How Vanarama responds to customer feedback in real time

Vanarama is the UK’s largest van leasing broker, with nearly 250 staff selling 1,200+ vehicles per month. It is one of the Sunday Times Best Small Companies to Work For and is a National Business Award winner for Best Small to Medium-Sized…
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Asking for feedback by email

Do you need to create a great feedback email? Are you looking to change the way you get input from emails you send regularly? Or, do you need to gather feedback from a large number of customers and staff in a simple and quick way?Read on…
Building customer trust
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How to build customer trust

Making a purchase has always involved some level of customer trust.You trust that the product or service will be as advertised. You trust that the seller will deliver it on time. The seller trusts that you will pay them for their product…
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125 survey fatigue statistics

Our new research into survey fatigue has just been released! It's already been covered by Marketing Profs, Social Media Today and more.Featuring a ton of analysis and 125 data points, we asked 1000 people how they felt about providing feedback…
how to measure internal customer satisfaction
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How to measure internal customer satisfaction

Businesses are a network built from a chain of processes and handoffs that generate a product or service.Each link in the chain is a different department serving the next link in the chain. If there’s a weak link, internal customer satisfaction…
Simple survey
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Embrace simplicity -
The need for simple feedback tools

Technology is becoming more and more complex. Tools have unlimited configurations, bloated feature sets and complicated deployment requirements. Nowhere is this more true than in the realm of customer feedback. Customer surveys have become lengthy…
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Quick survey ideas

Sometimes you just want to send a quick survey to your customers, staff or partners.You might want to get a snapshot of how people feel about your product or service, super fast.Or you might want to ask people something regularly, so…
employee engagement graph
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How to improve employee engagement

How to improve employee engagementWe are honoured this week to bring you an interview with the powerhouse that is Lesley Everett.Lesley is an international conference speaker, executive coach, TV presenter and author. She is a Fellow…
Employees Happy Faces Paper
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The ultimate employee engagement survey

How do you create the ultimate employee engagement survey? A survey which gets good response rates, which isn't a drain on your employees' time, and a survey which can give you a genuine early warning if your top talent is unhappy or planning…