Staff Employee Surveys

Today so many staff grew up with the internet. They have Facebook and Twitter, access to Glassdoor, social media and mobile phones. They are used to giving feedback with a single swipe of the thumb. As a result, the annual, long staff survey is irritating and anachronistic to most staff. Employees want to give feedback in a relevant and timely way. They want it to be a quick process, they want it to be listened to, and more than anything, they want it to be easy. At the same time, access to regular staff feedback makes mangers more accountable and effective.

In this section, you’ll find some of the latest reading, research and insight into the way staff surveys are changing and how to adapt yours (or bring in whole new methods) to ensure you’re hearing from your employees. If you listen to them regularly, you’ll give yourself the best opportunity to keep morale and retention as high as possible.

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, Retention Rate, Staff Employee Engagement, Staff Employee Retention, Staff Employee Satisfaction, Staff Employee Surveys

The 5 best practices of a high performing helpdesk

The 5 best practices of a high-performing helpdesk There seem to be two schools of thought around helpdesks. You either look at them as a cost centre or a profit centre. A necessary evil, or a gold-plated opportunity. Whichever it is, and…

A look at how online surveys have made the headlines this week

Putting the boot into online surveys The humble online survey came under intense scrutiny from an unexpected source earlier this month when a top English Premier League team asked fans to rate the performance of its manager. Everton Football…

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, Staff Employee Surveys

How to get customers to take surveys

The question of how to get customers to take your surveys could be solved by looking into research on persuasion and the concepts of consent. If you're looking to increase your response rate, read on... In his 1947 treatise on the ‘engineering…

Customer Surveys, How To Survey Guides, Retention Rate, Staff Employee Engagement, Staff Employee Retention, Staff Employee Satisfaction, Staff Employee Surveys

Employee survey questions - ideas

Employee survey questions - ideas Employees are busy, time-poor and more demanding than ever. What kind of questions should you be asking in your employee survey to keep on top of how they feel? Many businesses are now employing a large number…

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, Staff Employee Engagement, Staff Employee Retention, Staff Employee Satisfaction, Staff Employee Surveys

2018 online survey trends

Here we present our online survey trends for 2018. 2017 was a rollercoaster year, bringing with it an avalanche of new trends and changes. We believe many of them foreshadow what's to come this year. Online chatter is noisier than ever,…

Customer Feedback, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, Staff Employee Engagement, Staff Employee Surveys

Asking for feedback by email

Do you need to create a great feedback email? Are you looking to change the way you get responses from emails you send regularly? Do you need to gather feedback from a large number of customers and staff in a simple and quick way or maybe you…

How to build customer trust

Making a purchase has always involved some level of customer trust. You trust that the product or service will be as advertised. You trust that the seller will deliver it on time. The seller trusts that you will pay them for their product…

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Staff Employee Surveys

125 survey fatigue statistics

Our new research into survey fatigue has just been released! It's already been covered by Marketing Profs, Social Media Today and more. Featuring a ton of analysis and 125 data points, we asked 1000 people how they felt about providing feedback…

Customer Surveys, Feedback Surveys, Staff Employee Engagement, Staff Employee Retention, Staff Employee Satisfaction, Staff Employee Surveys

How to measure internal customer satisfaction

Businesses are a network built from a chain of processes and handoffs that generate a product or service. Each link in the chain is a different department serving the next link in the chain. If there’s a weak link, internal customer satisfaction…

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, Staff Employee Surveys

The need for simple customer satisfaction survey tools

Technology is becoming more and more complex. Tools have unlimited configurations, bloated feature sets and complicated deployment requirements. Nowhere is this more true than in the realm of customer feedback. Customer satisfaction surveys…

Customer Feedback, Customer Retention, Customer Satisfaction, Customer Support, Customer Surveys, Feedback Surveys, How To Survey Guides, Staff Employee Surveys

Quick survey ideas

Sometimes you just want to send a quick survey to your customers, staff or partners. You might want to get a snapshot of how people feel about your product or service, super fast. Or you might want to ask people something regularly, so…

Staff Employee Engagement, Staff Employee Retention, Staff Employee Satisfaction, Staff Employee Surveys

How to improve employee engagement

How to improve employee engagement We are honoured this week to bring you an interview with the powerhouse that is Lesley Everett. Lesley is an international conference speaker, executive coach, TV presenter and author. She is a Fellow…