Posts

How to retain key accounts and ensure client satisfaction

Client satisfaction is key for any business How can you satisfy you current clientele? You’re making it far too hard for clients to tell you how they feel.Why?How about the all-too-often postponed annual client satisfaction survey?…

If we could do one thing better for you…?

Why Asking For Customer Feedback? I had lunch with a friend recently who was involved in improving the customer service of one of the world's largest car parts companies. She told me that one of the most powerful things they did was to ask…